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- Tasks: Lead a team of Health Advisors and ensure top-notch service delivery.
- Company: A leading not-for-profit social enterprise dedicated to patient care.
- Benefits: Flexible hours, competitive pay, and professional growth opportunities.
- Why this job: Make a real difference in patient care while developing your leadership skills.
- Qualifications: Experience in team management and a passion for healthcare.
- Other info: Join a supportive culture focused on wellbeing and operational excellence.
The predicted salary is between 36000 - 60000 £ per year.
A leading not-for-profit social enterprise in the UK seeks a confident Team Manager to support their NHS 111 Contact Centre. The role involves leading a team of Health Advisors, ensuring quality service delivery and maintaining patient safety. With a focus on operational leadership, the ideal candidate will utilize performance data to enhance team wellbeing. This position offers flexible hours, competitive pay, and opportunities for professional growth within a supportive culture committed to patient care.
NHS 111 Contact Centre Manager – People & Performance in Norwich employer: Integrated Care 24
Contact Detail:
Integrated Care 24 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land NHS 111 Contact Centre Manager – People & Performance in Norwich
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the NHS 111 Contact Centre on LinkedIn. A friendly chat can give us insider info about the team culture and what they really value in a manager.
✨Tip Number 2
Prepare for the interview by brushing up on your leadership skills. Think of examples where you've used performance data to improve team wellbeing. We want to show them that you’re not just a manager, but a leader who cares about their team!
✨Tip Number 3
Don’t forget to showcase your passion for patient care! During interviews, share stories that highlight your commitment to quality service delivery. This will resonate well with their mission and values.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we often have tips and resources available to help you stand out in the process.
We think you need these skills to ace NHS 111 Contact Centre Manager – People & Performance in Norwich
Some tips for your application 🫡
Show Your Leadership Skills: When writing your application, make sure to highlight your experience in leading teams. We want to see how you've motivated others and improved performance in previous roles, especially in a healthcare setting.
Focus on Quality Service Delivery: Emphasise your commitment to quality service and patient safety. Share specific examples of how you've ensured high standards in your past work, as this is crucial for the NHS 111 Contact Centre role.
Use Data to Your Advantage: Since the role involves utilising performance data, mention any experience you have with data analysis or using metrics to drive team performance. We love candidates who can back up their claims with solid evidence!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this fantastic opportunity in a supportive culture.
How to prepare for a job interview at Integrated Care 24
✨Know Your Stuff
Make sure you understand the NHS 111 service and its importance in patient care. Brush up on the key responsibilities of a Contact Centre Manager, especially around leading teams and ensuring quality service delivery.
✨Showcase Your Leadership Skills
Prepare examples that highlight your experience in operational leadership. Think about times when you've successfully led a team, improved performance, or enhanced team wellbeing. Be ready to discuss how you can apply these skills in this role.
✨Data is Your Friend
Since the role involves utilising performance data, be prepared to talk about how you've used data to drive improvements in previous positions. Bring specific examples of metrics you've tracked and how they influenced your team's performance.
✨Emphasise Your Commitment to Patient Care
This position is all about patient safety and quality service. Be ready to discuss your passion for patient care and how you would ensure that your team maintains high standards. Show them that you truly care about making a difference!