IUC Bank Clinical Navigator in Norwich

Express new ideas, take initiative and save lives. Others talk about being brave, at IC24, we're made that way. From providing high quality integrated urgent care for over six million people, to thinking of innovative solutions for our patients, every role at IC24 is made to be brave.

As a Clinical Navigator GP, you will support the provision of integrated urgent care across IC24's urgent care portfolio, providing on-shift senior clinical oversight to all IC24 services. This includes Clinical Assessment Services (CAS), Urgent Treatment Centres, Acute Home Visiting, Face to Face Appointments and other linked services across IC24 operational sites.

This role is about fostering and overseeing effective communication between our operational and clinical teams, clinical management and applying key principles of safe, effective, resourceful patient care. You will co-ordinate the use of valuable NHS resources across the different counties covered by IC24, with the aid of a dedicated team of administrative staff.

In times of clinical and system stress, you will co-ordinate clinicians' roles on CAS, patient dispositions, and the patient queues. As the senior clinician on shift, queries concerning time critical or challenging patients will come to you from the navigation team, GPs, ANPs, paramedics-on-scene, hospital doctors, care homes, HMP services and others. Your role will be to discuss and guide clinicians to the most appropriate NHS resources.

You will provide strategic guidance and oversight to the operational teams and any "bottlenecks" in our acute services will be escalated to you for review. The goal is to facilitate the safest possible care for patients, with the limited NHS resources at your disposal. You will also monitor and review the patient queues by identifying those patients that need priority and those that can wait a bit longer. You will ensure that patients are communicated with regarding any changes or delays to their care.

This is a fantastic opportunity to join a highly competent and committed team. You will need to be a team player, someone who is able to build up relationships with people from all walks of life and settings and most of all you need to be motivated to guide your clinical colleagues with best practice and provide safe care to the patients.

Who are we? We are Integrated Care 24 (IC24), the leading not for profit Social Enterprise providing innovative and patient focused primary care services. IC24 is committed to improving access to health and social care for our patients and reducing the demand on secondary care services. IC24 provides services to over 6 million patients, including GP led out-of-hours services, NHS 111, primary care and secondary care support services.

Location: Hybrid or office based

Role requirements: you must be 2 years Post MRCGP and have at least 1 year's experience at Integrated Care.

What's in it for you:

• Hourly pay of £63.60 per hour (FTE £124,354 per annum)
• Enhanced Bank Holiday rates (if appropriate & dependable on role)
• Additional annual leave above statutory minimum based on service
• Opportunity to join the NHS Pension Scheme
• Free 24/7 independent counselling service
• Learning and development opportunities
• Free membership to our reward and discount platform
• Access to Blue Light Card and other NHS Discount Schemes

Due to the nature of this position, employment is subject to proof of eligibility to work in the UK, completion of a satisfactory enhanced DBS disclosure and two references.

Closing date: Monday 17th March 2025

We celebrate brave ideas and brave people. We are committed to providing equal opportunities for all people and we particularly encourage applications from ethnic minorities, applicants with a disability and those from other under-represented groups. If you would like to discuss any reasonable adjustments before applying or would like an accessible version of any recruitment documents, please contact the recruitment team.