At a Glance
- Tasks: Be the friendly face for patients and drive GPs to those in need.
- Company: Join IC24, a leading not-for-profit social enterprise in healthcare.
- Benefits: Earn £12.25/hour, enjoy extra leave, and access NHS discounts.
- Other info: Flexible bank hours with opportunities for growth and development.
- Why this job: Make a real difference in people's lives while building your career.
- Qualifications: Full, clean manual driving licence and empathy for patient care.
The predicted salary is between 24000 - 25000 £ per year.
Norfolk and Waveney
The Role
Express new ideas, take initiative and save lives. Others talk about being brave, at IC24, we’re made that way. From providing high quality integrated urgent care for over six million people, to thinking of innovative solutions for our patients, every role at IC24 is made to be brave.
The dual job purpose of this exciting role is to be the first point of contact for patients upon arrival at a dedicated base, welcoming them and ensuring their confidentiality is always maintained, whilst also providing transport to GPs on visits around the locality to visit patients.
The receptionist element of the role would include comfort calls to patients, appointment booking or incoming calls about a possible bereavement. This part of the role requires empathy and competent IT skills to navigate your way around a computer screen, whilst talking to a patient on the phone who is potentially in distress.
The driver element of the role will include vehicle and medical equipment checks, as well as use of an IC24 car to transport clinicians to a call where a person is in need. This could also include you accompanying the clinician into patient homes. Due to this, the role requires applicants to hold a full, clean, manual driving licence.
This role includes a variety of tasks throughout the shift, keeping it balanced and interesting, whilst always remaining focused. There are achievable options for progression within a variety of roles.
Do you have the passion to work in a busy out of hours environment offering a professional patient care service in our Norfolk and Waveney locality? If you want to work for a company who is dedicated and passionate toward their workforce, and you are enthusiastic about helping others and making a difference whilst forging a career in this industry, this role would be perfect for you!
Who are we?
We are Integrated Care 24 (IC24), the leading not for profit Social Enterprise providing innovative and patient focused primary care services. IC24 is committed to improving access to health and social care for our patients and reducing the demand on secondary care services. IC24 provides services to over 6 million patients, including GP led out-of-hours services, NHS 111, primary care and secondary care support services.
Location: Norfolk and Waveney
Hours Available: Bank hours available during our out of hours period (Monday-Friday 18:30-08:00 and 24/7 through weekends and bank holidays).
What’s in it for you:
- Hourly rate of £12.25
- Enhanced rates for Out of Hours shifts
- Additional annual leave above statutory minimum based on service
- Opportunity to join the NHS Pension Scheme
- Free 24/7 independent counselling service
- Learning and development opportunities
- Free membership to our reward and discount platform
- Access to Blue Light Card and other NHS Discount Schemes
Due to the nature of this position, employment is subject to proof of eligibility to work in the UK, completion of a satisfactory standard DBS disclosure and two references.
We celebrate brave ideas and brave people.
We are committed to providing equal opportunities for all people and we particularly encourage applications from ethnic minorities, applicants with a disability and those from other under-represented groups. If you would like to discuss any reasonable adjustments before applying or would like an accessible version of any recruitment documents, please contact the recruitment team.
Bank Driver/Receptionist in Norwich employer: Integrated Care 24
At IC24, we pride ourselves on being a supportive and innovative employer dedicated to making a difference in the community. Our work culture fosters bravery and compassion, providing employees with opportunities for personal and professional growth while ensuring a rewarding experience in patient care. With competitive pay, enhanced leave, and access to various benefits, including NHS discounts and counselling services, working in Norfolk and Waveney as a Bank Driver/Receptionist offers a fulfilling career path in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Bank Driver/Receptionist in Norwich
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on IC24. Understand their mission and values, especially how they focus on patient care. This will help you connect your own experiences to what they’re looking for.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. Think about how you can showcase your empathy and IT skills, as these are key for the Bank Driver/Receptionist role.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and approachable. A smart outfit can help you feel more confident when you walk into that interview room.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Bank Driver/Receptionist in Norwich
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for helping others shine through. We want to see that you’re genuinely excited about making a difference in the lives of patients and working in a busy environment.
Tailor Your CV:Make sure your CV highlights relevant experience, especially in patient care or driving roles. We love seeing how your skills match what we’re looking for, so don’t be shy about showcasing your strengths!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and free from jargon. This helps us understand your qualifications quickly!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us without any hiccups. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at Integrated Care 24
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the dual nature of the Bank Driver/Receptionist role. Familiarise yourself with the responsibilities of both the receptionist and driver elements, as well as the importance of patient confidentiality and empathy in your interactions.
✨Showcase Your Empathy Skills
Since this role involves dealing with patients who may be distressed, it's crucial to demonstrate your ability to empathise. Prepare examples from your past experiences where you've successfully handled sensitive situations, showing that you can provide comfort and support when needed.
✨Highlight Your IT Proficiency
As a receptionist, you'll need to navigate various IT systems while managing calls and appointments. Brush up on your computer skills and be ready to discuss any relevant software you've used in previous roles. This will show that you're capable of handling the technical aspects of the job.
✨Prepare for Practical Questions
Expect questions about driving and vehicle checks, as well as scenarios involving patient transport. Think through how you would handle these situations, and be ready to explain your thought process. This will demonstrate your readiness for the practical demands of the role.
