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- Tasks: Be the voice that saves lives by providing critical advice to patients calling 111.
- Company: Join IC24, a leading not-for-profit social enterprise dedicated to innovative primary care services.
- Benefits: Enjoy comprehensive training, career progression opportunities, and a supportive work environment.
- Why this job: Make a real impact in people's lives while developing valuable skills in a dynamic setting.
- Qualifications: No prior experience needed; just bring your empathy and resilience!
- Other info: Flexible shifts available, perfect for students looking to balance work and studies.
The predicted salary is between 36000 - 60000 £ per year.
Could you save lives with your voice?The RoleWe are looking for passionate, patient focused individuals interested in a career as an NHS 111 Health Advisor in the Norwich area. The ideal candidate will be calm, professional, and empathetic. Skills: As a Health Advisor at IC24, when our patients dial 111 you will be the first point of contact as the voice at the end of the line. It’ll be up to you to deliver time-critical advice, triaging a wide range of calls and providing safe, effective assessments and non-clinical advice using the NHS Pathways System. Emotional resilience is an essential skill to have, you will need to think fast but clearly whilst typing detailed notes on our system. Calls within this role can vary from repeat prescriptions requests, to distressed suicidal patients. Do you have the resilience to overcome difficult situations such as these? Qualifications: A high-quality onboarding and a robust training programme are on offer, and we proactively encourage and support our Health Advisors to progress through the ranks as a Non-Clinical Coach, Service Manager or Team Manager where possible. We also offer development opportunities through our national recognised patient service qualification programme, Aspire to Excellence. Keywords: Who are we?We are Integrated Care 24 (IC24), the leading not for profit Social Enterprise providing innovative and patient focused primary care services. IC24 is committed to improving acces…
NHS 111 Health Advisor - Norwich employer: Integrated Care 24
Contact Detail:
Integrated Care 24 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land NHS 111 Health Advisor - Norwich
✨Tip Number 1
Familiarize yourself with the NHS Pathways System. Understanding how this system works will not only help you during the interview but also demonstrate your commitment to providing effective assessments and advice.
✨Tip Number 2
Practice your communication skills, especially in high-pressure situations. Role-playing scenarios where you have to triage calls can help you build the emotional resilience needed for this role.
✨Tip Number 3
Research common health concerns and questions that patients might have when they call NHS 111. Being knowledgeable about these topics will show your dedication and readiness to assist patients effectively.
✨Tip Number 4
Connect with current or former NHS 111 Health Advisors on platforms like LinkedIn. They can provide valuable insights into the role and share tips on how to excel in the application process.
We think you need these skills to ace NHS 111 Health Advisor - Norwich
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the NHS 111 Health Advisor position. Understand the key responsibilities, required skills, and the type of situations you may encounter in this role.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in healthcare, customer service, or roles that required emotional resilience and effective communication. Use specific examples to demonstrate your skills.
Showcase Your Skills: Make sure to highlight your calmness, professionalism, and empathy in your application. These are crucial traits for a Health Advisor, so provide examples of how you've demonstrated these qualities in past experiences.
Tailor Your Application: Customize your CV and cover letter to reflect the values and mission of IC24. Show your passion for patient care and your commitment to making a difference in people's lives through your application.
How to prepare for a job interview at Integrated Care 24
✨Show Your Empathy
As a Health Advisor, empathy is key. Be prepared to share examples of how you've handled sensitive situations in the past, demonstrating your ability to connect with patients and provide support.
✨Demonstrate Emotional Resilience
Expect questions about how you cope with stress and difficult calls. Share specific strategies you use to maintain calmness and clarity under pressure, as this role will require quick thinking in challenging scenarios.
✨Familiarize Yourself with NHS Pathways
Understanding the NHS Pathways System can give you an edge. Research how it works and be ready to discuss how you would apply it in real-life situations during the interview.
✨Highlight Your Communication Skills
Effective communication is crucial in this role. Prepare to discuss how you convey information clearly and concisely, especially when dealing with distressed callers or providing critical advice.
