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- Tasks: Be the voice that guides patients through urgent health queries and provide essential advice.
- Company: Join IC24, a leading not-for-profit social enterprise dedicated to innovative patient care.
- Benefits: Enjoy robust training, career progression opportunities, and a supportive work environment.
- Why this job: Make a real difference in people's lives while developing valuable skills in a dynamic setting.
- Qualifications: No specific experience required; just bring your passion for helping others and emotional resilience.
- Other info: Opportunities for advancement into coaching and management roles available.
The predicted salary is between 36000 - 60000 £ per year.
Could you save lives with your voice?
We are looking for passionate, patient focused individuals interested in a career as an NHS 111 Health Advisor in the Ipswich area. The ideal candidate will be calm, professional, and empathetic.
As a Health Advisor at IC24, when our patients dial 111 you will be the first point of contact as the voice at the end of the line. It’ll be up to you to deliver time-critical advice, triaging a wide range of calls and providing safe, effective assessments and non-clinical advice using the NHS Pathways System. Emotional resilience is an essential skill to have; you will need to think fast but clearly whilst typing detailed notes on our system. Calls within this role can vary from repeat prescription requests to distressed suicidal patients. Do you have the resilience to overcome difficult situations such as these?
A high-quality onboarding and a robust training programme are on offer, and we proactively encourage and support our Health Advisors to progress through the ranks as a Non-Clinical Coach, Service Manager or Team Manager where possible. We also offer development opportunities through our nationally recognised patient service qualification programme, Aspire to Excellence.
Who are we? We are Integrated Care 24 (IC24), the leading not for profit Social Enterprise providing innovative and patient focused primary care services. IC24 is committed to improving access to health and social care for our patients and reducing the demand on secondary care services. IC24 provides services to over 6 million patients, including GP led out-of-hours services, NHS 111, primary care and secondary care support services.
Contact Detail:
Integrated Care 24 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land NHS 111 Health Advisor - Ipswich
✨Tip Number 1
Familiarise yourself with the NHS Pathways System. Understanding how this system works will not only help you during the interview but also demonstrate your commitment to providing effective assessments and advice.
✨Tip Number 2
Practice your communication skills, especially in high-pressure situations. Role-playing scenarios where you have to triage calls can help you build confidence and showcase your ability to remain calm and professional.
✨Tip Number 3
Highlight any previous experience in customer service or healthcare roles during your conversations. This will show that you have the empathy and emotional resilience needed for the role of a Health Advisor.
✨Tip Number 4
Connect with current or former NHS 111 Health Advisors on platforms like LinkedIn. They can provide insights into the role and may even offer tips on how to stand out during the selection process.
We think you need these skills to ace NHS 111 Health Advisor - Ipswich
Some tips for your application 🫡
Understand the Role: Familiarise yourself with the responsibilities of an NHS 111 Health Advisor. Highlight your ability to remain calm and professional in high-pressure situations, as well as your empathy towards patients.
Tailor Your CV: Make sure your CV reflects relevant experience and skills that align with the job description. Emphasise any previous roles that required emotional resilience, communication skills, or experience in healthcare settings.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for patient care and your understanding of the NHS 111 service. Use specific examples to demonstrate how you can handle challenging calls and provide effective support.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at Integrated Care 24
✨Show Your Empathy
As a Health Advisor, you'll be dealing with patients in distress. Make sure to demonstrate your ability to empathise and connect with people during the interview. Share examples of how you've handled sensitive situations in the past.
✨Demonstrate Emotional Resilience
The role requires a calm and composed approach, especially when faced with challenging calls. Be prepared to discuss how you manage stress and maintain focus under pressure. Highlight any relevant experiences that showcase your resilience.
✨Familiarise Yourself with NHS Pathways
Understanding the NHS Pathways System is crucial for this role. Before the interview, take some time to research how it works and be ready to discuss how you would use it to provide effective assessments and advice.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the organisation. This shows your genuine interest in the position and helps you understand if it's the right fit for you. Consider asking about the training programme or opportunities for progression.
