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For Companies At a Glance
- Tasks: Be the voice that guides patients through urgent health queries and provide essential advice.
- Company: Join IC24, a leading not-for-profit social enterprise dedicated to innovative patient care.
- Benefits: Enjoy comprehensive training, career progression opportunities, and a supportive work environment.
- Why this job: Make a real difference in people's lives while developing valuable skills in a dynamic setting.
- Qualifications: No specific experience required; just bring your empathy and resilience to the role.
- Other info: Flexible shifts available, perfect for students looking to balance work and studies.
The predicted salary is between 36000 - 60000 £ per year.
Could you save lives with your voice?
The Role
We are looking for passionate, patient focused individuals interested in a career as an NHS 111 Health Advisor in the Ipswich area. The ideal candidate will be calm, professional, and empathetic.
Skills:
As a Health Advisor at IC24, when our patients dial 111 you will be the first point of contact as the voice at the end of the line. It’ll be up to you to deliver time-critical advice, triaging a wide range of calls and providing safe, effective assessments and non-clinical advice using the NHS Pathways System. Emotional resilience is an essential skill to have; you will need to think fast but clearly whilst typing detailed notes on our system. Calls within this role can vary from repeat prescription requests to distressed suicidal patients. Do you have the resilience to overcome difficult situations such as these?
Qualifications:
A high-quality onboarding and a robust training programme are on offer, and we proactively encourage and support our Health Advisors to progress through the ranks as a Non-Clinical Coach, Service Manager or Team Manager where possible. We also offer development opportunities through our nationally recognised patient service qualification programme, Aspire to Excellence.
Who are we?
We are Integrated Care 24 (IC24), the leading not for profit Social Enterprise providing innovative and patient focused primary care services. IC24 is committed to improving access to health and social care for our patients and reducing the demand on secondary care services. IC24 provides services to over 6 million patients, including GP led out-of-hours services, NHS 111, primary care and secondary care support services.
NHS 111 Health Advisor - Ipswich employer: Integrated Care 24
Contact Detail:
Integrated Care 24 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land NHS 111 Health Advisor - Ipswich
✨Tip Number 1
Familiarise yourself with the NHS Pathways System. Understanding how this system works will not only help you during the interview but also demonstrate your commitment to providing effective assessments and advice.
✨Tip Number 2
Practice your communication skills, especially in high-pressure situations. Role-playing scenarios with friends or family can help you develop the calm and professional demeanour needed for this role.
✨Tip Number 3
Showcase your emotional resilience by preparing examples from your past experiences where you've successfully managed stressful situations. This will highlight your ability to handle the diverse range of calls you'll encounter.
✨Tip Number 4
Research IC24 and their mission to improve patient care. Being knowledgeable about the organisation will allow you to align your values with theirs, making a strong case for why you're the right fit for the team.
We think you need these skills to ace NHS 111 Health Advisor - Ipswich
Some tips for your application 🫡
Understand the Role: Familiarise yourself with the responsibilities of an NHS 111 Health Advisor. Highlight your ability to remain calm and professional in high-pressure situations, as well as your empathy towards patients.
Tailor Your CV: Make sure your CV reflects relevant experience and skills that align with the job description. Emphasise any previous roles that required emotional resilience, communication skills, or patient interaction.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping others and your understanding of the NHS's mission. Use specific examples to demonstrate how you meet the qualifications and skills outlined in the job description.
Proofread Your Application: Before submitting, carefully proofread your application materials for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Integrated Care 24
✨Show Your Empathy
As a Health Advisor, you'll be dealing with patients in distress. Make sure to demonstrate your ability to empathise during the interview. Share examples of how you've handled sensitive situations in the past, showing that you can remain calm and supportive.
✨Familiarise Yourself with NHS Pathways
Understanding the NHS Pathways System is crucial for this role. Before the interview, take some time to research how it works and be prepared to discuss its importance in providing safe and effective assessments.
✨Demonstrate Emotional Resilience
The role requires emotional resilience, especially when handling difficult calls. Be ready to talk about times when you've faced challenging situations and how you managed your emotions while maintaining professionalism.
✨Highlight Your Communication Skills
Effective communication is key in this position. Prepare to showcase your verbal and written communication skills by discussing experiences where you successfully conveyed important information clearly and concisely.
