At a Glance
- Tasks: Provide compassionate support and advice to callers in need as an NHS 111 Health Advisor.
- Company: Join IC24, a leading not-for-profit social enterprise dedicated to patient care.
- Benefits: Earn £12.75 per hour plus enhancements, with access to NHS discounts and pension schemes.
- Other info: Flexible night shifts with opportunities for career progression and professional development.
- Why this job: Make a real difference by helping people during their most vulnerable moments.
- Qualifications: Strong communication skills and a passion for helping others; healthcare experience is a plus.
The predicted salary is between 26500 - 27500 € per year.
Night worker opportunity
Could You Save Lives With Your Voice? Join Us as an NHS 111 Health Advisor in Ashford, Kent.
About the Role
We are looking for compassionate, patient-focused individuals with a calm and professional approach to join IC24 as NHS 111 Health Advisors. When someone calls 111, you'll be the first voice they hear. Using the NHS Pathways system, you'll assess their needs and provide safe, non-clinical advice. The calls you take can range from simple prescription requests to helping someone in emotional distress. You'll need to stay calm under pressure, think on your feet and record detailed notes on the system quickly and accurately.
We proactively encourage and support our Health Advisors to progress through the ranks as a Non-Clinical Coach, Service Manager or Team Manager where possible. We also offer development opportunities through our nationally recognised patient service qualification programme, Aspire to Excellence. If you're a good listener, can stay composed in challenging situations and want to make a real difference, we'd love to hear from you.
What You'll Get
- Fully paid accredited training
- Hourly rate of £12.75 plus enhancements, increasing after the probation period
- Enhancements paid between 20:00 and 06:00 hours and for all hours on weekends, with further enhancements on bank holidays
- Access to Blue Light Card and other NHS Discount Schemes
- Advanced maternity, paternity and adoption leave after 1 year's service
- Opportunity to join the NHS Pension Scheme
- Additional annual leave based on length of service
- Free 24/7 independent counselling service
- Free membership to our reward and discount platform
What We're Looking For:
- Excellent communication and listening skills with a calm and empathetic approach
- Strong IT skills and confidence using multiple systems while speaking with patients
- Ability to work effectively in a fast-paced environment
- Comfortable working night shifts and supporting patients during out-of-hours periods
- Team player with a proactive and professional attitude
- Ability to manage sensitive information confidentially and accurately
- Previous customer service, call handling or healthcare experience is beneficial, but not essential
- A genuine passion for helping people and making a difference
Working Hours
All Health Advisors are required to work at least 50% of weekends. We are currently recruiting for overnight shifts only, with available shift patterns attached to this advert. Please only apply if you are able to fully commit to one of the listed overnight shift patterns, although additional hours may be available during peak periods.
Training and Start Dates
We are looking for candidates available to begin training in July. Please note that the training programme runs over 5 weeks and is full time (37.5 hours per week). Training follows an evening and weekend schedule. Day 1 of training is Wednesday 13:00-19:00 and then follows the below pattern:
- Saturday & Sunday: 9:00am - 5:00pm
- Monday, Tuesday & Wednesday: 6:00pm - 11:00pm
To find out more about training to become a Health Advisor please contact us.
Who are we?
We are Integrated Care 24 (IC24), the leading not-for-profit Social Enterprise providing innovative and patient-focused primary care services. IC24 is committed to improving access to health and social care for our patients and reducing the demand on secondary care services. IC24 provides services to over 6 million patients, including GP led out-of-hours services, NHS 111, primary care and secondary care support services.
We celebrate brave ideas and brave people. We have a duty to safeguard, protect and promote the welfare of those who use our services and our employees. This means we take every step we can to protect from harm, abuse and damage. We are committed to providing equal opportunities for all and encourage applications from ethnic minorities, those with disabilities, LGBTQ communities, neurodiverse individuals, and other under-represented groups. We're dedicated to creating an inclusive environment where everyone feels they belong. If you need any workplace adjustments during the application or interview process, or have accessibility requirements, please contact the recruitment team.
NHS 111 Health Advisor - Ashford employer: Integrated Care 24
IC24 is an exceptional employer, offering a supportive and inclusive work culture for NHS 111 Health Advisors in Ashford. With fully paid accredited training, competitive pay rates with enhancements, and opportunities for career progression, employees are empowered to grow within the organisation. The commitment to employee well-being is evident through access to counselling services and a range of NHS discount schemes, making IC24 a rewarding place to work for those passionate about making a difference in healthcare.
StudySmarter Expert Advice🤫
We think this is how you could land NHS 111 Health Advisor - Ashford
✨Tip Number 1
First things first, research the role and the company! Get to know IC24 and what they stand for. This will help you tailor your approach during interviews and show that you're genuinely interested in being an NHS 111 Health Advisor.
✨Tip Number 2
Practice your communication skills! Since you'll be the first voice patients hear, it's crucial to sound calm and professional. Try role-playing with a friend or family member to get comfortable with handling different scenarios.
✨Tip Number 3
Don’t underestimate the power of networking! Connect with current Health Advisors on LinkedIn or other platforms. They can provide insider tips and might even refer you, which can give you a leg up in the application process.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're serious about joining the team. Good luck, and we can't wait to see you as part of the IC24 family!
We think you need these skills to ace NHS 111 Health Advisor - Ashford
Some tips for your application 🫡
Be Yourself:When you're filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for helping others and any relevant experiences that showcase your skills.
Tailor Your Application:Make sure to customise your application to highlight how your skills match what we're looking for. Mention your excellent communication skills and any experience in customer service or healthcare that relates to the NHS 111 Health Advisor role.
Keep It Clear and Concise:We appreciate clarity! Use straightforward language and get straight to the point. Make sure your application is easy to read, and don’t forget to proofread for any typos or errors before hitting send.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and get back to you quicker. Plus, it shows you're serious about joining our team!
How to prepare for a job interview at Integrated Care 24
✨Know the Role Inside Out
Before your interview, make sure you understand what being an NHS 111 Health Advisor entails. Familiarise yourself with the NHS Pathways system and think about how you would handle different types of calls. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As a Health Advisor, excellent communication is key. During the interview, practice active listening and respond thoughtfully to questions. You might even want to prepare examples of how you've effectively communicated in past roles, especially in challenging situations.
✨Stay Calm Under Pressure
The role requires you to remain composed during stressful calls. Think of scenarios where you had to manage pressure and explain how you handled them. This will reassure the interviewers that you can maintain your cool when it counts.
✨Express Your Passion for Helping Others
Make sure to convey your genuine desire to make a difference in people's lives. Share personal stories or experiences that highlight your compassion and commitment to patient care. This will resonate well with the values of IC24 and show that you're a great fit for their team.
