Make sure to apply quickly in order to maximise your chances of being considered for an interview Read the complete job description below.
Package Description:
The Role
Be the calm voice people turn to when they need help most.
Every day, thousands of people contact NHS 111 looking for advice, reassurance and urgent support.
As an IC24 Health Advisor, you'll often be their first point of contact. Through calm conversations, careful listening and guided assessment pathways, you'll assess patients needs and help them access the right care, from the right service, at the right time.
No two calls are the same. You could be reassuring a parent worried about their child's earache, supporting someone with a minor illness, those in mental health crises or helping a caller whose symptoms require an emergency ambulance response. Whatever the situation, you'll balance compassion with professionalism while making safe decisions in a fast-paced environment.
This isn't just a customer service role. It's a role with real responsibility, purpose and the opportunity to make a genuine difference to people's lives every single day.
The work can be relentless and emotionally demanding, but you'll never be expected to do it alone. With comprehensive training, ongoing coaching and the support of experienced colleagues and clinicians, we'll help you build the skills and confidence to succeed.
To learn more about a day in the life of a Health Advisor click here to watch our video.
100% office attendance required
What you'll be doing
? Being the first point of contact for patients
Answer NHS 111 calls, listen carefully to patients' concerns and gather the information needed to understand their needs.
? Assessing patient needs safely
Use NHS Pathways and approved processes to assess both urgent and non-urgent conditions, ensuring patients receive safe and appropriate outcomes.
? Directing people to the right care
Signpost callers to the most appropriate service, whether that's self-care advice, primary care, urgent treatment, community services or an emergency response.
? Managing challenging conversations
Support callers who may be distressed, anxious or vulnerable, demonstrating empathy while maintaining professionalism and appropriate boundaries. xgikmsk
? Multitasking with accuracy
Navigate multiple IT systems, record i
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NHS 111 Health Advisor employer: INTEGRATED CARE 24
CLEO Systems is an exceptional employer that prioritises the growth and wellbeing of its employees while making a significant impact in the healthcare sector. With a hybrid working model, generous annual leave, and a commitment to professional development, our team thrives in a collaborative environment focused on innovation and clinical excellence. Join us in simplifying connected care and enhancing patient access to healthcare solutions.
