At a Glance
- Tasks: Lead and develop a team of Health Advisors to deliver high-quality patient care.
- Company: Join IC24, a leader in Integrated Urgent Care services.
- Benefits: Flexible working hours, career development opportunities, and a supportive team culture.
- Other info: Fast-paced, hybrid work environment with opportunities for growth.
- Why this job: Make a real difference in patient outcomes while developing your leadership skills.
- Qualifications: Experience in leadership or a passion for developing people and driving performance.
The predicted salary is between 37035 - 45265 £ per year.
We are pleased to announce several Team Manager opportunities across our Integrated Urgent Care Division, covering our NHS 111 and GP Out of Hours services, based from the following locations: Kingston House, Ashford; Reed House, Norwich; Phoenix House, Basildon.
These are excellent opportunities for aspiring or experienced leaders looking to develop their careers, support colleagues and contribute to the continued success of our services. At IC24, our Integrated Urgent Care services rely on skilled frontline teams and the leaders who support them every day.
As a Team Manager, you'll lead and develop a team, creating a positive, high-performing culture where colleagues feel supported to deliver safe, effective and high-quality care. This is a rewarding opportunity for an aspiring or experienced leader who is passionate about developing people, driving performance and making a real difference to patient outcomes.
What you'll focus on:
- Leading and developing your team: You'll manage, coach and mentor a team of Health Advisors, building capability, confidence and consistency in how they deliver patient care.
- Driving performance through real-time insight: You'll monitor call handling, quality and productivity metrics, using data to identify trends, address gaps and improve individual and team performance.
- Creating a culture of support and accountability: Through regular 1-1s, coaching sessions and Annual Reviews, you'll set clear expectations, support development and manage performance effectively.
- Managing people processes effectively: You'll confidently manage people matters in line with IC24 policies, including absence management, disciplinary, grievance and performance processes, ensuring fair, consistent and compliant outcomes.
- Maintaining quality and patient safety: You'll oversee audits and quality assurance activity, ensuring adherence to NHS Pathways, national standards and IC24 protocols, and supporting investigations where required.
- Supporting recruitment and onboarding: You'll work with recruitment and training teams to attract the right people, support interviews, and ensure new starters are effectively onboarded and supported through probation.
- Keeping the operation running smoothly: You'll respond to day-to-day operational pressures, including staffing challenges and system issues, ensuring escalation processes are followed and service levels are maintained.
- Improving how we deliver: You'll use feedback, audits and performance data to identify opportunities for improvement, contributing to service development and a better experience for both patients and colleagues.
The environment you'll work in: IC24's Integrated Urgent Care service operates 24/7 within a fast-paced environment. Teams work across a hybrid model, combining office-based and home working. As a Team Manager, you'll provide visible in-person leadership, while also supporting colleagues working remotely. Flexibility is essential, with shifts including evenings and weekends.
Team Manager in London employer: INTEGRATED CARE 24
CLEO Systems is an exceptional employer that prioritises the growth and wellbeing of its employees while making a significant impact in the healthcare sector. With a hybrid working model, generous annual leave, and a commitment to professional development, our team thrives in a collaborative environment focused on innovation and clinical excellence. Join us in simplifying connected care and enhancing patient access to healthcare solutions.
StudySmarter Expert Advice🤫
We think this is how you could land Team Manager in London
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like INTEGRATED CARE 24.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at INTEGRATED CARE 24.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like INTEGRATED CARE 24, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Team Manager in London
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at INTEGRATED CARE 24.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at INTEGRATED CARE 24.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to INTEGRATED CARE 24. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at INTEGRATED CARE 24. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at INTEGRATED CARE 24
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research INTEGRATED CARE 24’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
