At a Glance
- Tasks: Coordinate essential governance processes and maintain accurate records for patient safety.
- Company: Join IC24, a leading not-for-profit social enterprise in healthcare.
- Benefits: Competitive salary, NHS pension scheme, enhanced leave, and wellbeing support.
- Other info: Hybrid working model with opportunities for professional development and inclusivity.
- Why this job: Make a real impact on patient care while developing your professional skills.
- Qualifications: Experience in administration or healthcare support with strong organisational skills.
The predicted salary is between 26000 - 26000 £ per year.
Behind every safe, high-quality patient service is accurate information, strong governance, and well-managed processes. At IC24, our Quality, Information, Safety and Governance (QISG) team plays a vital role in ensuring we meet our statutory, regulatory and safety responsibilities across all services - and we are looking for a coordinator to help keep everything running smoothly.
As a Quality, Information, Safety and Governance Coordinator, you will provide essential administrative and coordination support across the QISG team. You will help maintain accurate records, support governance processes, coordinate meetings, manage systems and assist with incident, complaints and information requests. This is a key support role within a fast-paced governance environment where accuracy, organisation and attention to detail directly contribute to patient safety, service quality and regulatory compliance.
You will work closely with colleagues across quality, patient safety, risk and information governance teams to ensure information is well managed, action is tracked, and the organisation is supported to meet its responsibilities.
What you will focus on:
- Coordinating QISG meetings, agendas, actions and documentation
- Maintaining accurate records including risk registers, complaints logs and governance trackers
- Supporting incident, complaints and information request processes (including DSARs and RFIs)
- Producing reports and extracting data from governance systems (e.g. Ulysses)
- Supporting audits, inspections and quality assurance activity
- Maintaining shared mailboxes and ensuring timely routing of queries
- Supporting the development and dissemination of learning from incidents and complaints
- Assisting with DSPT and information governance compliance activity
- Ensuring governance documents and archives are accurate, organised and accessible
About you:
You are organised, detail-focused and comfortable working in a structured but fast-moving governance environment. You can manage competing priorities, handle sensitive information appropriately, and support multiple stakeholders with professionalism and accuracy.
This role would suit someone who:
- Has experience in an administrative, governance, quality or healthcare support role
- Is confident using systems to manage data, reports and documentation
- Understands the importance of confidentiality, information governance and data protection
- Has strong organisational skills and can manage multiple deadlines
- Communicates clearly and works well with a range of stakeholders
- Is comfortable producing accurate notes, reports and maintaining records
- Has excellent technical skills and experience using Microsoft Office (Outlook, Word, Excel, Teams)
Who are we?
We are Integrated Care 24 (IC24), the leading not-for-profit Social Enterprise providing innovative and patient-focused primary care services. IC24 is committed to improving access to health and social care for our patients and reducing the demand on secondary care services. IC24 provides services to over 6 million patients, including GP led out-of-hours services, NHS 111, primary care and secondary care support services.
Location: Ashford, Kent Hybrid working with a minimum of 2 days per week in the office.
What’s in it for you?
- Annual Salary of £26,000
- Opportunity to join the NHS Pension Scheme
- Additional annual leave above statutory minimum based on service
- Enhanced family leave (maternity, paternity and adoption leave and pay)
- Inclusive wellbeing benefits
- Employee Assistance Programme including free 24/7 independent counselling and occupational health services
- Professional development opportunities
- Free membership to our reward and discount platform
- Access to Blue Light Card and other NHS Discount Schemes
Due to the nature of this position, employment is subject to proof of eligibility to work in the UK, completion of a satisfactory enhanced DBS disclosure and two references. IC24 is committed to safer recruitment practices, safeguarding children and vulnerable adults, and ensuring all recruitment activity aligns with relevant legislation and guidance.
We celebrate brave ideas and brave people. We have a duty to safeguard, protect and promote the welfare of those who use our services and our employees. This means we take every step we can to protect from harm, abuse and damage. We are committed to providing equal opportunities for all and encourage applications from ethnic minorities, those with disabilities, LGBTQ+ communities, neurodiverse individuals, and other under-represented groups. We’re dedicated to creating an inclusive environment where everyone feels they belong. If you need any workplace adjustments during the application or interview process, or have accessibility requirements, please contact the recruitment team.
Quality, Information, Safety and Governance (QISG) Co-ordinator in Kent employer: Integrated Care 24
At IC24, we pride ourselves on being an excellent employer, offering a supportive and inclusive work culture that prioritises employee wellbeing and professional development. As a Quality, Information, Safety and Governance Coordinator in Ashford, Kent, you will benefit from a competitive salary, enhanced family leave, and access to a range of wellbeing resources, all while contributing to the vital mission of improving patient care for over 6 million individuals. Our commitment to diversity and inclusion ensures that every team member feels valued and empowered to make a difference in the healthcare sector.
StudySmarter Expert Advice🤫
We think this is how you could land Quality, Information, Safety and Governance (QISG) Co-ordinator in Kent
✨Tip Number 1
Network like a pro! Reach out to current or former employees at IC24 on LinkedIn. A friendly chat can give you insider info about the role and might even lead to a referral!
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of governance processes and patient safety. We want to see that you’re not just a fit for the role, but also passionate about making a difference in healthcare.
✨Tip Number 3
Showcase your organisational skills during the interview. Bring examples of how you've managed multiple tasks or projects in the past. We love to see candidates who can juggle priorities like a pro!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team at IC24.
We think you need these skills to ace Quality, Information, Safety and Governance (QISG) Co-ordinator in Kent
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in administrative and governance roles. We want to see how your skills align with the responsibilities of the QISG Coordinator position.
Showcase Your Organisational Skills:Since this role is all about keeping things organised, give us examples of how you've managed multiple tasks or projects in the past. We love seeing attention to detail and strong organisational abilities!
Highlight Your Technical Proficiency:Mention your experience with Microsoft Office and any other relevant systems. We’re looking for someone who can handle data management and reporting, so let us know how tech-savvy you are!
Apply Through Our Website:Don’t forget to submit your application through our careers page! It’s the best way for us to receive your details and get the ball rolling on your application.
How to prepare for a job interview at Integrated Care 24
✨Know Your QISG Basics
Before the interview, brush up on the key responsibilities of a Quality, Information, Safety and Governance Coordinator. Understand the importance of accurate record-keeping, governance processes, and how they contribute to patient safety. This knowledge will help you demonstrate your understanding of the role.
✨Showcase Your Organisational Skills
Be prepared to discuss specific examples of how you've managed competing priorities in previous roles. Highlight your experience with maintaining records, coordinating meetings, and supporting governance activities. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Familiarise Yourself with Relevant Systems
Since the role involves using systems like Ulysses for data management, make sure you're comfortable discussing any relevant software you've used. If you have experience with Microsoft Office, especially Excel, be ready to share how you've utilised these tools to produce reports or manage data effectively.
✨Communicate Clearly and Confidently
Effective communication is key in this role. Practice articulating your thoughts clearly and concisely. Be ready to explain how you would handle sensitive information and work with various stakeholders. Remember, confidence can make a big difference in how your message is received.
