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- Tasks: Provide compassionate support and advice to callers in need through the NHS 111 service.
- Company: Join a dedicated team at IC24, making a difference in healthcare.
- Benefits: Competitive salary, fully paid training, and opportunities for career progression.
- Other info: Opportunities for personal development and advancement within the organisation.
- Why this job: Be the voice that helps save lives and supports those in distress.
- Qualifications: Good listening skills and ability to stay calm under pressure.
The predicted salary is between 24929 - 24929 £ per year.
Could You Save Lives With Your Voice? Join Us as an NHS 111 Health Advisor in Ashford.
Location: Kingston House, Ashford (Kent)
About the Role:
We’re looking for calm, compassionate and patient-focused individuals to become NHS 111 Health Advisors at IC24 in Ashford. When someone calls 111, you’ll be the first voice they hear. Using the NHS Pathways system, you’ll assess their needs and provide safe, non-clinical advice. The calls you take can range from simple prescription requests to helping someone in emotional distress. You’ll need to stay calm under pressure, think on your feet and record detailed notes on the system quickly and accurately.
We proactively encourage and support our Health Advisors to progress through the ranks as a Non-Clinical Coach, Service Manager or Team Manager where possible. We also offer development opportunities through our nationally recognised patient service qualification programme, Aspire to Excellence.
If you’re a good listener, can stay composed in challenging situations and want to make a real difference, we’d love to hear from you.
What You’ll Get:
- Fully paid accredited training
- Salaries start from £24,929.44 per annum for daytime rotas, pro rata
NHS 111 Health Advisor - Ashford in Kent employer: Integrated Care 24
Contact Detail:
Integrated Care 24 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land NHS 111 Health Advisor - Ashford in Kent
✨Tip Number 1
Practice your listening skills! As an NHS 111 Health Advisor, you'll need to be a great listener. Try role-playing with friends or family to simulate calls and get comfortable with assessing needs quickly.
✨Tip Number 2
Stay calm under pressure! It’s crucial for this role. Consider mindfulness techniques or breathing exercises to help you maintain composure during challenging scenarios.
✨Tip Number 3
Familiarise yourself with the NHS Pathways system. Understanding how it works can give you a leg up in interviews. Check out online resources or forums where current advisors share tips!
✨Tip Number 4
Apply through our website! We want to see your application, so make sure you submit it directly on our platform. It shows you're serious about joining our team and making a difference.
We think you need these skills to ace NHS 111 Health Advisor - Ashford in Kent
Some tips for your application 🫡
Show Your Compassion: When writing your application, let your caring nature shine through. We want to see how you can connect with people and provide support, especially in tough situations. Share any relevant experiences that highlight your ability to stay calm and patient.
Be Clear and Concise: Remember, as a Health Advisor, you'll need to record detailed notes quickly. So, when you're crafting your application, keep it straightforward and to the point. Use clear language and avoid jargon to make your skills and experiences easy to understand.
Highlight Your Problem-Solving Skills: In this role, you'll often need to think on your feet. Make sure to include examples in your application that showcase your ability to assess situations and provide effective solutions. We love seeing how you tackle challenges head-on!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll find all the information you need to complete your application. Plus, we’re always here to help if you have any questions!
How to prepare for a job interview at Integrated Care 24
✨Know the Role Inside Out
Before your interview, make sure you understand what being an NHS 111 Health Advisor entails. Familiarise yourself with the NHS Pathways system and think about how you would handle different types of calls. This will show your potential employer that you're genuinely interested and prepared.
✨Stay Calm and Composed
Since the role requires you to stay calm under pressure, practice some relaxation techniques before the interview. You might want to do a few deep breathing exercises or visualise yourself handling a challenging call. This will help you convey your ability to remain composed during stressful situations.
✨Showcase Your Listening Skills
During the interview, demonstrate your active listening skills. When asked questions, take a moment to reflect before responding. This not only shows that you’re thoughtful but also highlights your ability to listen carefully—an essential skill for a Health Advisor.
✨Ask Insightful Questions
Prepare a few questions to ask at the end of your interview. Inquire about the training process or opportunities for progression within the company. This shows that you’re not just interested in the job, but also in growing with the organisation, which is something they value.