At a Glance
- Tasks: Manage key customer relationships and ensure they maximise value from our innovative healthcare solutions.
- Company: Join CLEO Systems, a leading not-for-profit improving patient care across the UK.
- Benefits: Competitive salary up to £50,000, remote work, and opportunities for professional growth.
- Other info: Be part of a mission-driven team supporting over 6 million patients.
- Why this job: Make a real difference in healthcare while developing your career in a dynamic environment.
- Qualifications: Experience in customer success or account management with strong communication skills.
The predicted salary is between 50000 - 50000 £ per year.
Remote: (UK-based) - Occasional travel to Ashford, Kent
Full-time: Permanent 37.5 hours per week
Salary: Up to £50,000 per annum
About us
CLEO Systems is a wholly owned subsidiary of IC24, a leading not-for-profit social enterprise delivering innovative, patient-focused primary care services across the UK. Our mission Clinical Excellence Online (CLEO) is centred on using technology to improve access to healthcare, reduce pressure on services, and put patients first. Supporting over 6 million patients, we work closely with the NHS to deliver impactful solutions across urgent care, primary care, community services, and more.
The Role
This is a dynamic and rewarding role combining customer success, account management, and commercial growth. You’ll take ownership of key customer relationships, ensuring they achieve maximum value from our solutions while identifying opportunities for further engagement.
Customer Success Manager in Kent employer: Integrated Care 24
CLEO Systems is an exceptional employer, offering a supportive and innovative work culture that prioritises employee growth and development. As a remote-based role with occasional travel to Ashford, Kent, the position of Customer Success Manager allows you to make a meaningful impact on patient care while enjoying a competitive salary and the flexibility of working from home. Join us in our mission to enhance healthcare access and be part of a dedicated team that values collaboration and excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager in Kent
✨Tip Number 1
Network like a pro! Reach out to current or former employees at CLEO Systems on LinkedIn. A friendly chat can give us insider info about the company culture and what they really value in a Customer Success Manager.
✨Tip Number 2
Prepare for the interview by researching common questions for Customer Success roles. We should also think about how our past experiences align with their mission of improving patient care. Tailoring our answers will show we’re the perfect fit!
✨Tip Number 3
Showcase our passion for customer success! During interviews, let’s share specific examples of how we’ve helped clients achieve their goals. This will demonstrate our ability to drive value, which is key for this role.
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email reiterating our enthusiasm for the role can keep us top of mind. Plus, it shows we’re proactive and genuinely interested in joining the team.
We think you need these skills to ace Customer Success Manager in Kent
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the Customer Success Manager role. Highlight any relevant achievements in customer success or account management to show us you’re the right fit!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about improving patient care and how your background makes you a great match for our mission at CLEO Systems.
Showcase Your Communication Skills:As a Customer Success Manager, communication is key. In your application, demonstrate your ability to convey complex ideas simply and effectively. We want to see how you can connect with customers!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us during the process!
How to prepare for a job interview at Integrated Care 24
✨Know the Company Inside Out
Before your interview, make sure you research CLEO Systems thoroughly. Understand their mission, values, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in the role and the company.
✨Showcase Your Customer Success Skills
As a Customer Success Manager, you'll need to demonstrate your ability to build strong relationships with clients. Prepare examples from your past experiences where you've successfully managed customer accounts or improved client satisfaction. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills and ability to handle challenging situations. Think about potential challenges you might encounter in this role and how you would address them. Practising these scenarios can help you feel more confident during the interview.
✨Ask Insightful Questions
At the end of the interview, you'll likely have the chance to ask questions. Use this opportunity to inquire about the company's future plans, team dynamics, or specific challenges they face in customer success. This shows that you're not just interested in the job, but also in contributing to the company's growth.
