At a Glance
- Tasks: Lead a team of Health Advisors to ensure top-notch patient care and service delivery.
- Company: Join Integrated Care 24, a key player in the NHS 111 service.
- Benefits: Enjoy competitive pay, NHS Pension Scheme, and hybrid working options.
- Other info: Dynamic role with opportunities for growth in a supportive environment.
- Why this job: Make a real difference in healthcare while developing your leadership skills.
- Qualifications: Strong leadership and contact centre experience required.
The predicted salary is between 30000 - 40000 € per year.
Integrated Care 24 is seeking a Team Manager for their NHS 111 service in Ipswich, operating in a hybrid model. The ideal candidate will lead a team of Health Advisors, ensuring effective patient interactions and quality service delivery.
Responsibilities include:
- Managing performance through data insights
- Supporting recruitment
- Maintaining compliance with NHS standards
This role requires strong leadership skills, experience in a contact centre environment, and the ability to manage operational pressures. Competitive pay and benefits including NHS Pension Scheme are offered.
NHS 111 Team Manager: Lead with Data & Care in Ipswich employer: Integrated Care 24
Integrated Care 24 is an excellent employer, offering a supportive work culture that prioritises employee well-being and professional growth. As a Team Manager in the NHS 111 service in Ipswich, you will benefit from competitive pay, an NHS Pension Scheme, and the opportunity to lead a dedicated team while making a meaningful impact on patient care. The hybrid working model promotes flexibility, allowing you to balance your professional and personal life effectively.
StudySmarter Expert Advice🤫
We think this is how you could land NHS 111 Team Manager: Lead with Data & Care in Ipswich
✨Tip Number 1
Network like a pro! Reach out to current or former employees of Integrated Care 24 on LinkedIn. A friendly chat can give us insider info about the team culture and what they really value in a Team Manager.
✨Tip Number 2
Prepare for the interview by brushing up on your data management skills. Since this role involves leading with data, we should be ready to discuss how we've used data insights to improve performance in past roles.
✨Tip Number 3
Showcase our leadership style! Think of examples where we've successfully managed teams under pressure. We want to demonstrate that we can keep our cool while ensuring quality service delivery.
✨Tip Number 4
Apply through our website! It’s the best way to ensure our application gets noticed. Plus, we can tailor our application to highlight our relevant experience directly related to the NHS standards.
We think you need these skills to ace NHS 111 Team Manager: Lead with Data & Care in Ipswich
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the NHS 111 Team Manager role. Highlight your leadership experience and any relevant contact centre work to show us you’re the right fit!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about leading a team in healthcare and how your data-driven approach can enhance patient interactions. We want to see your personality!
Showcase Your Data Skills:Since this role involves managing performance through data insights, be sure to mention any experience you have with data analysis or reporting. We love candidates who can leverage data to improve service delivery!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at Integrated Care 24
✨Know Your Data
Since the role involves leading with data, make sure you brush up on relevant metrics and performance indicators. Be prepared to discuss how you've used data insights in previous roles to improve service delivery or team performance.
✨Showcase Leadership Experience
Highlight your leadership skills by sharing specific examples of how you've managed teams in a contact centre environment. Discuss any challenges you faced and how you motivated your team to achieve their goals under pressure.
✨Understand NHS Standards
Familiarise yourself with NHS standards and compliance requirements. Being able to articulate your understanding of these standards will demonstrate your commitment to quality service delivery and patient care.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities and decision-making skills. Think of situations where you had to manage operational pressures and how you handled them effectively, as this will show your capability to thrive in a fast-paced environment.
