At a Glance
- Tasks: Lead and support Health Advisors in a fast-paced contact centre environment.
- Company: Join IC24, a vital part of the NHS 111 service.
- Benefits: Competitive salary, supportive team culture, and career development opportunities.
- Other info: Dynamic role with constant leadership challenges and growth potential.
- Why this job: Make a real difference in patient outcomes while developing your leadership skills.
- Qualifications: Experience in team management and a passion for supporting others.
The predicted salary is between 30000 - 40000 £ per year.
Behind every safe patient outcome is a well-supported conversation. At IC24, our NHS 111 service depends on Health Advisors making the right decisions, at pace, under pressure - and the leaders who support them to do it well.
We’re looking for a Team Manager who understands that in a contact centre environment, leadership is constant. It’s visible and impactful.
Please read the information in this job post thoroughly to understand exactly what is expected of potential candidates.
Locations
Contact Centre - Team Manager in Ipswich, Suffolk employer: Integrated Care 24
At IC24, we pride ourselves on being an exceptional employer, offering a supportive work culture that prioritises the well-being of our Health Advisors and Team Managers alike. With a strong focus on professional development, we provide ample opportunities for growth within the NHS 111 service, ensuring that our leaders are equipped to foster effective communication and decision-making in high-pressure situations. Located in a dynamic environment, our team enjoys a collaborative atmosphere where every contribution is valued, making IC24 a rewarding place to build a meaningful career.
StudySmarter Expert Advice🤫
We think this is how you could land Contact Centre - Team Manager in Ipswich, Suffolk
✨Tip Number 1
Get to know the company inside out! Research IC24 and their NHS 111 service. Understanding their values and mission will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your leadership stories! Think about times you've led a team or made tough decisions under pressure. Be ready to share these experiences, as they’ll demonstrate your capability to support Health Advisors effectively.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips and might even give you a heads-up about the interview process or what the team is really like.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at IC24 and ready to take on the challenge.
We think you need these skills to ace Contact Centre - Team Manager in Ipswich, Suffolk
Some tips for your application 🫡
Read the Job Description Carefully:Before you start your application, take a good look at the job description. We want to see that you understand what’s expected of you as a Team Manager in a contact centre environment. Highlight any key points that resonate with your experience!
Showcase Your Leadership Skills:In your written application, make sure to emphasise your leadership abilities. We’re looking for someone who can support Health Advisors effectively, so share examples of how you've led teams in high-pressure situations before.
Be Clear and Concise:When writing your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point. Make sure your passion for the role shines through without unnecessary fluff!
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Integrated Care 24
✨Know the Role Inside Out
Make sure you thoroughly understand the responsibilities of a Contact Centre Team Manager. Familiarise yourself with the NHS 111 service and how it operates. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully led a team, especially in high-pressure situations. Highlight how you supported your team members to make quick and effective decisions, as this is crucial for the role.
✨Understand the Importance of Communication
In a contact centre environment, clear communication is key. Be ready to discuss how you ensure effective communication within your team and with other departments. Think about specific strategies you've used to maintain clarity and support.
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of your interview. This shows your interest in the company and the role. You might want to ask about the challenges the team currently faces or how success is measured for a Team Manager at IC24.
