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- Tasks: Be the friendly face of our GP practice, managing patient care and administrative tasks.
- Company: Join IC24, a leading not-for-profit social enterprise in healthcare.
- Benefits: Earn £12.75 per hour, access NHS pension, and enjoy free counselling services.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: Previous experience in care or administration, strong communication, and IT skills.
- Other info: Inclusive workplace with opportunities for learning and career growth.
The predicted salary is between 26500 - 26500 £ per year.
Express new ideas, take initiative and save lives. Others talk about being brave, at IC24, we're made that way. From providing high quality integrated urgent care for over six million people, to thinking of innovative solutions for our patients, every role at IC24 is made to be brave.
Are you friendly, organised, and passionate about helping people? We're looking for a Receptionist/Administrator to be the welcoming face of our busy GP practice and a key part of keeping our patient services running smoothly. This is a varied and rewarding role where no two days are the same. You'll be on the frontline of patient care, working with a compassionate team that values professionalism, confidentiality, and top-tier service. This role would be ideal for a person who has previous experience in a care environment or someone with good experience as an administrator.
What You'll Do:
- Greet and check-in patients with warmth and professionalism
- Book appointments and manage phone, email, and face-to-face queries
- Process prescription requests and update patient records accurately
- Handle payments, post, faxes, emails, and other administrative tasks
- Keep the reception area and consulting rooms tidy and well-stocked
- Manage patient registrations and support online service queries
- Send referral forms and liaise with hospitals and community services
- Maintain absolute confidentiality and comply with data protection laws
What You Bring:
- A calm, courteous, and caring attitude
- Strong communication and IT skills, including Microsoft Office
- Ability to multitask and work efficiently under pressure
- A commitment to confidentiality and data security
- Flexibility to cover shifts and adapt to changing priorities
- Accurate recording skills and a friendly, approachable manner
We are Integrated Care 24 (IC24), the leading not for profit Social Enterprise providing innovative and patient focused primary care services. IC24 is committed to improving access to health and social care for our patients and reducing the demand on secondary care services. IC24 provides services to over 6 million patients, including GP led out-of-hours services, NHS 111, primary care and secondary care support services.
Location: Herstmonceux Integrative Health Centre, Hailsham Road, Herstmonceux, BN27 4JX
What's in it for you:
- Hourly pay of £12.75
- Opportunity to join the NHS Pension Scheme
- Free 24/7 independent counselling service
- Learning and development opportunities
- Free membership to our reward and discount platform
- Access to Blue Light Card and other NHS Discount Schemes
Due to the nature of this position, employment is subject to proof of eligibility to work in the UK, completion of a satisfactory DBS disclosure and three years of references.
We celebrate brave ideas and brave people. We have a duty to safeguard, protect and promote the welfare of those who use our services and our employees. This means we take every step we can to protect from harm, abuse and damage. We are committed to providing equal opportunities for all and encourage applications from ethnic minorities, those with disabilities, LGBTQ+ communities, neurodiverse individuals, and other under-represented groups. We're dedicated to creating an inclusive environment where everyone feels they belong. If you need any workplace adjustments during the application or interview process, or have accessibility requirements, please contact the recruitment team.
Receptionist/Administrator in Hailsham employer: Integrated Care 24
Contact Detail:
Integrated Care 24 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist/Administrator in Hailsham
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on IC24. Understand their values and mission, and think about how your skills as a Receptionist/Administrator can contribute to their goal of providing high-quality care.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to patient care and administration. Think about examples from your past experiences that showcase your friendly attitude and organisational skills.
✨Tip Number 3
Dress the part! First impressions matter, especially in a role where you'll be the welcoming face of the practice. Wear something professional yet comfortable, so you feel confident when meeting the team.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a perfect fit for the team!
We think you need these skills to ace Receptionist/Administrator in Hailsham
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for helping people and your friendly nature.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience. Mention any previous roles in care or administration that showcase your skills, especially those that align with our values at IC24.
Showcase Your Skills: We’re looking for strong communication and IT skills, so don’t forget to mention your proficiency with Microsoft Office and any other relevant tools. Give examples of how you've used these skills in past roles!
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role!
How to prepare for a job interview at Integrated Care 24
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Receptionist/Administrator at IC24. Familiarise yourself with their patient care approach and think about how your skills align with their values of professionalism and compassion.
✨Showcase Your Communication Skills
As the welcoming face of the practice, strong communication is key. Prepare examples of how you've effectively handled patient queries or managed difficult situations in the past. This will demonstrate your ability to maintain a calm and courteous attitude under pressure.
✨Demonstrate Your Organisational Skills
Being organised is crucial for this role. Bring along examples of how you've successfully managed multiple tasks or prioritised workloads in previous positions. You might even want to mention any specific tools or methods you use to stay organised.
✨Emphasise Your Commitment to Confidentiality
IC24 places a high value on confidentiality and data protection. Be prepared to discuss your understanding of these principles and share experiences where you've had to handle sensitive information responsibly. This will show that you take these responsibilities seriously.