Fixed Term opportunity until 31st December 2026*
Package Description
Are you an organised, proactive administrator who thrives in a fast-paced environment? Do you enjoy keeping things running smoothly, building great relationships, and making a real difference behind the scenes?
The Role
At IC24, we’re looking for a IUC Administrator to become a vital part of our Operations team, helping to coordinate and support services that deliver urgent healthcare to thousands of patients every day.
As an IUC Administrator, you'll be at the heart of our operational success, providing crucial support to management teams and ensuring our urgent care services have the right people in the right place at the right time.
Your Role Will Include
- Coordinating and maintaining clinical and non-clinical staff rosters
- Supporting payroll processes, timesheets, and shift payments
- Managing annual leave, absences, and rota changes
- Ensuring compliance records and documentation are maintained accurately
- Producing reports and supporting quality and contractual requirements
- Building strong working relationships across multiple teams and services
- Delivering first-class administrative support to operational leaders
What We're Looking For
- Highly organised with outstanding attention to detail
- Comfortable managing multiple priorities and deadlines
- An excellent communicator who builds positive working relationships
- Confident using spreadsheets, reports, and administrative systems
- Self‑motivated, proactive, and able to work independently
- Experienced in a busy office or administration environment
Ideally, You'll Have
- Previous administration or office-based experience
- Experience managing data, reports, and customer interactions
- Excellent organisational and time‑management skills
- A positive, flexible, and team‑focused approach
Who are we?
We are Integrated Care 24 (IC24), the leading not-for-profit social enterprise providing innovative and patient-focused primary care services. IC24 is committed to improving access to health and social care for our patients and reducing the demand on secondary care services. IC24 provides services to over 6 million patients, including GP‑led out‑of‑hours services, NHS 111, primary care and secondary care support services.
Location
Norwich, Norfolk
What’s in it for you
- Annual salary of £25,234.26
- Opportunity to join the NHS Pension Scheme
- Additional annual leave above statutory minimum
- Enhanced family leave (maternity, paternity and adoption leave and pay)
- Inclusive well‑being benefits
- Employee Assistance Programme including free 24/7 independent counselling and occupational health services
- Professional development opportunities
- Free membership to our reward and discount platform
- Access to Blue Light Card and other NHS Discount Schemes
Due to the nature of this position, employment is subject to proof of eligibility to work in the UK, completion of a satisfactory enhanced DBS disclosure and two references.
We have a duty to safeguard, protect and promote the welfare of those who use our services and our employees. This means we take every step we can to protect from harm, abuse and damage.
We are committed to providing equal opportunities for all and encourage applications from ethnic minorities, those with disabilities, LGBTQ+ communities, neurodiverse individuals, and other under‑represented groups. We’re dedicated to creating an inclusive environment where everyone feels they belong.
Closing date: Tuesday 28th July 2026.
IUC Administrator in Glenfield employer: Integrated Care 24
At CLEO Systems, we pride ourselves on being an exceptional employer, offering a collaborative and innovative work culture that empowers our employees to make a real impact in healthcare. With opportunities for professional growth and development, along with a competitive salary and benefits package, our hybrid working model allows for flexibility while occasionally connecting with our team in Ashford/Kent. Join us in our mission to enhance patient outcomes and be part of a dedicated team that values your contributions.
