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For Companies At a Glance
- Tasks: Lead the delivery of care coordination services and manage real-time operations.
- Company: Dynamic healthcare organisation focused on improving patient experiences.
- Benefits: Competitive salary, flexible hours, and opportunities for professional growth.
- Why this job: Make a real difference in patient care while leading a dedicated team.
- Qualifications: Experience in care coordination and strong leadership skills required.
- Other info: Join a supportive team with a focus on continuous improvement.
The predicted salary is between 36000 - 60000 £ per year.
About the Role
We are looking for an experienced, confident and resilient Care Coordination Manager to lead the delivery of Unscheduled Care Co-ordination Hub (UCCH) services across Mid and South Essex and Norfolk & Waveney. This is a pivotal operational leadership role within our Operations team, with responsibility for real-time service delivery, performance management and escalation across live UCCH services.
You will be the first point of contact for service delivery issues on shift, leading operational decision-making and escalating through on-call structures where required. Reporting to the CAS and UCCH Operations Manager, you will lead UCCH Care Coordinators and work closely with Team Managers and system partners to ensure services consistently meet contractual, quality and performance standards.
You will play a key role in maintaining service stability, responding to fluctuating demand and driving continuous improvement in patient experience, quality and efficiency. This is a highly operational, hands-on role suited to someone who is confident managing live services, interpreting performance data in real time and leading teams through pressure and complexity.
The service operates across a 7-day rota between 08:00 and 20:00, including evenings, weekends.
Care Coordination Manager in Chelmsford employer: Integrated Care 24
Contact Detail:
Integrated Care 24 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Care Coordination Manager in Chelmsford
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare sector, especially those who work in care coordination. They might have insider info on job openings or can even refer you directly to hiring managers.
✨Tip Number 2
Prepare for interviews by practising common questions related to operational leadership and service delivery. We recommend role-playing with a friend or using online resources to get comfortable discussing your experience managing live services.
✨Tip Number 3
Showcase your data interpretation skills! Be ready to discuss how you've used performance data to drive improvements in patient experience and service efficiency in past roles. This will demonstrate your hands-on approach and operational mindset.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Care Coordination Manager in Chelmsford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Care Coordination Manager role. Highlight your experience in operational leadership and managing live services, as well as any relevant performance management skills. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the UCCH services. Share specific examples of how you've handled service delivery issues and led teams through challenges. We love a good story!
Showcase Your Data Skills: Since this role involves interpreting performance data in real time, make sure to highlight any experience you have with data analysis. We want to know how you've used data to drive improvements in patient experience and service efficiency.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at StudySmarter!
How to prepare for a job interview at Integrated Care 24
✨Know Your Stuff
Make sure you understand the ins and outs of care coordination, especially in unscheduled settings. Brush up on relevant policies, performance metrics, and the specific challenges faced by UCCH services. This will show that you're not just interested in the role but are genuinely prepared to tackle its demands.
✨Showcase Your Leadership Skills
Be ready to discuss your experience in leading teams, especially in high-pressure situations. Prepare examples of how you've successfully managed service delivery issues or improved patient experiences. Highlighting your ability to make quick decisions and lead through complexity will resonate well with the interviewers.
✨Demonstrate Your Problem-Solving Abilities
Think of specific scenarios where you've had to respond to fluctuating demands or service delivery challenges. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you convey your thought process and how you approach operational decision-making effectively.
✨Ask Insightful Questions
Prepare thoughtful questions about the team's dynamics, the challenges they currently face, and how success is measured in this role. This not only shows your interest but also helps you gauge if the company culture aligns with your values and work style.
