Healthcare Receptionist — Calm, Caring Front Desk Champion in Brighton

Express new ideas, take initiative and save lives. Others talk about being brave, at IC24, we’re made that way. From providing high quality integrated urgent care for over six million people, to thinking of innovative solutions for our patients – every role at IC24 is made to be brave. Are you approachable, organised, and passionate about helping others? We’re looking for a Receptionist to be the welcoming face of our busy GP practices and play a vital role in ensuring our patient services run smoothly. This is a dynamic and rewarding position where no two days are the same. You’ll be at the heart of patient care, working alongside a supportive team that values professionalism, confidentiality, and exceptional service. This role is perfect for someone with previous experience in a healthcare setting or strong administrative skills.

What You’ll Be Doing

• Warmly greet and check in patients, ensuring a positive first impression
• Book appointments and manage queries via phone, email, and in person
• Process prescription requests and accurately update patient records
• Handle payments, post, emails, and other administrative tasks
• Keep reception and consulting areas tidy and well-stocked
• Manage patient registrations and assist with online service queries
• Send referral forms and liaise with hospitals and community services
• Maintain strict confidentiality and comply with data protection regulations

What You’ll Bring

• A calm, courteous, and caring approach
• Excellent communication and IT skills, including Microsoft Office
• Ability to multitask and work efficiently under pressure
• Strong commitment to confidentiality and data security
• Flexibility to cover shifts and adapt to changing priorities
• Accurate record‑keeping and a friendly, approachable manner

This role values collaboration, encourages an inclusive and supportive environment, and promotes building respectful relationships with colleagues and patients from diverse backgrounds, including those with different communication styles and ways of thinking.

We are Integrated Care 24 (IC24), the leading not for profit Social Enterprise providing innovative and patient focused primary care services. IC24 is committed to improving access to health and social care for our patients and reducing the demand on secondary care services. IC24 provides services to over 6 million patients, including GP led out‑of‑hours services, NHS 111, primary care and secondary care support services.

Location: Ship Street Surgery, Ground Floor/First Floor, Ship Street, Brighton, BN1 1AE

What’s in it for you:

• Hourly pay of £12.71
• Opportunity to join the NHS Pension Scheme
• Additional annual leave above statutory minimum based on service
• Enhanced family leave (maternity, paternity and adoption leave and pay)
• Inclusive wellbeing benefits
• Employee Assistance Programme including free 24/7 independent counselling and occupational health services
• Professional development opportunities
• Free membership to our reward and discount platform
• Access to Blue Light Card and other NHS Discount Schemes

Due to the nature of this position, employment is subject to proof of eligibility to work in the UK, completion of a satisfactory standard DBS disclosure and two references. We celebrate brave ideas and brave people. We have a duty to safeguard, protect and promote the welfare of those who use our services and our employees. This means we take every step we can to protect from harm, abuse and damage. We are committed to providing equal opportunities for all and encourage applications from ethnic minorities, those with disabilities, LGBTQ+ communities, neurodiverse individuals, and other under‑represented groups. We’re dedicated to creating an inclusive environment where everyone feels they belong.