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- Tasks: Lead the delivery of urgent care services and manage real-time operations.
- Company: Join IC24, a leading not-for-profit social enterprise in healthcare.
- Benefits: Competitive pay, NHS pension, enhanced leave, and wellbeing support.
- Why this job: Make a real difference in patient care while developing your leadership skills.
- Qualifications: Experience in managing live services and leading teams under pressure.
- Other info: Inclusive culture that values diverse backgrounds and promotes continuous improvement.
The predicted salary is between 35000 - 40000 £ per year.
Express new ideas, take initiative and save lives. Others talk about being brave, at IC24, we're made that way. From providing high quality integrated urgent care for over six million people, to thinking of innovative solutions for our patients, every role at IC24 is made to be brave.
As a UCCH Manager Unscheduled Care Co-ordination Hub, you will lead the real-time delivery of UCCH services across Mid and South Essex, ensuring safe, effective and high-performing services across multiple contracts. This is a pivotal operational leadership role where you will take responsibility for on-shift service delivery, performance management and escalation. Acting as the first point of contact for operational issues, you will lead decision-making in real time, responding to fluctuating demand and escalating through on-call structures where required.
You will work closely with UCCH Care Coordinators, Team Managers and system partners, using performance data to proactively manage pressures, maintain service stability and ensure compliance with contractual and quality standards. You will also support the development of your team, contributing to a culture of continuous improvement, learning and service excellence.
This is a highly operational, hands-on role suited to someone confident in managing live services, leading teams through complexity and making decisions under pressure. This role values collaboration, encourages an inclusive and supportive environment, and promotes building respectful relationships with colleagues and patients from diverse backgrounds, including those with different communication styles and ways of thinking.
Who are we? We are Integrated Care 24 (IC24), the leading not for profit Social Enterprise providing innovative and patient focused primary care services. IC24 is committed to improving access to health and social care for our patients and reducing the demand on secondary care services. IC24 provides services to over 6 million patients, including GP led out-of-hours services, NHS 111, primary care and secondary care support services.
Location: Basildon, Essex
What's in it for you:
- Pay rate of £17.10 per hour
- Opportunity to join the NHS Pension Scheme
- Enhanced Bank Holiday rates
- Additional annual leave above statutory minimum based on service
- Enhanced family leave (maternity, paternity and adoption leave and pay)
- Inclusive wellbeing benefits
- Employee Assistance Programme including free 24/7 independent counselling and occupational health services
- Ongoing leadership learning and development opportunities
- Free membership to our reward and discount platform
- Access to Blue Light Card and other NHS Discount Schemes
Due to the nature of this position, employment is subject to proof of eligibility to work in the UK, completion of a satisfactory enhanced DBS disclosure (with barred list checks) and two references.
We celebrate brave ideas and brave people. We are committed to providing equal opportunities for all people. We particularly encourage applications from ethnic minorities, applicants with a disability, LGBTQ+ communities, neurodiverse individuals, and other under-represented groups. We are dedicated to creating an inclusive environment where everyone feels they belong.
We are happy to discuss any reasonable workplace adjustments needed to ensure you can perform at your best during the application or interview process or if you would like an accessible version of any recruitment documents, please contact the recruitment team.
UCCH Manager in Basildon employer: Integrated Care 24
Contact Detail:
Integrated Care 24 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land UCCH Manager in Basildon
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working at IC24. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to operational leadership and decision-making under pressure. We want you to shine, so role-play with a mate or use mock interviews to boost your confidence.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past where you’ve successfully managed live services or led a team through challenges. We love hearing about real-life experiences!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our brave team at IC24.
We think you need these skills to ace UCCH Manager in Basildon
Some tips for your application 🫡
Show Your Bravery: In your application, don’t shy away from showcasing your brave ideas and initiatives. We want to see how you’ve taken the lead in challenging situations or come up with innovative solutions in your past roles.
Tailor Your CV: Make sure your CV is tailored to the UCCH Manager role. Highlight your experience in operational leadership and managing live services, as well as any relevant performance management skills that align with what we’re looking for.
Be Clear and Concise: When writing your cover letter, keep it clear and concise. We appreciate straightforward communication, so get to the point while still expressing your passion for the role and our mission at IC24.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the details you need about the role and our values there.
How to prepare for a job interview at Integrated Care 24
✨Know Your Stuff
Before the interview, dive deep into IC24's mission and values. Understand their approach to integrated urgent care and how they serve over six million patients. This knowledge will help you demonstrate your alignment with their goals and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
As a UCCH Manager, you'll need to lead teams through complex situations. Prepare examples from your past experiences where you've successfully managed live services or made critical decisions under pressure. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Emphasise Collaboration
IC24 values collaboration and inclusivity. Be ready to discuss how you've worked effectively with diverse teams and built respectful relationships. Highlight any experience you have in fostering an inclusive environment, as this will resonate well with their culture.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills in real-time service delivery. Think about potential challenges you might face in the role and how you would address them. Practising these scenarios can help you feel more confident during the interview.