At a Glance
- Tasks: Welcome patients, handle appointments, and transport clinicians to provide essential care.
- Company: Join IC24, a leading not-for-profit social enterprise in healthcare.
- Benefits: Competitive pay, enhanced holiday rates, NHS pension, and free counselling services.
- Other info: Flexible shifts available with clear career progression opportunities.
- Why this job: Make a real difference in patient care while enjoying a dynamic work environment.
- Qualifications: Full UK driving license and strong empathy skills required.
The predicted salary is between 26500 - 30000 £ per year.
Receptionist / Driver – South Essex (Basildon, Thurrock, Southend) - Out of Hours / Weekend and Night Shifts.
Must hold a full, clean, manual UK driving license.
The Role:
- Receptionist duties: Welcoming patients with compassion and ensuring confidentiality. Handling a variety of patient needs, including appointment booking, comfort calls, and dealing with sensitive situations. You’ll need excellent empathy and strong IT skills to navigate systems while offering support, especially in moments of distress. Ensuring 2 x way communication with the call centres to ensure efficient operations. Accurate record keeping.
- Driver duties: Conduct vehicle and equipment checks and safely transport clinicians to home visits where they’ll provide essential care. You may also be accompanying clinicians into patient homes. Ensuring correct use of equipment and vehicles at all times.
Every shift offers variety, making it an engaging role while providing the opportunity to make a real difference in the community. There are clear pathways for career progression and development in a variety of roles within IC24.
About you:
Are you ready to embrace the challenge of working in a fast-paced, out-of-hours environment? If you're driven, empathetic, and have a passion for patient care, you’ll thrive with us. This role is ideal for those who enjoy variety, want to make a tangible difference, and are committed to providing excellent care to patients in the South Essex region.
If you’re excited by the opportunity to work for a company dedicated to improving healthcare services and nurturing its workforce, then we want to hear from you.
Who are we?
We are Integrated Care 24 (IC24), the leading not for profit Social Enterprise providing innovative and patient focused primary care services. IC24 is committed to improving access to health and social care for our patients and reducing the demand on secondary care services. IC24 provides services to over 6 million patients, including GP led out-of-hours services, NHS 111, primary care, and secondary care support services.
Locations - Thurrock, Basildon, Southend. Flexibility to cover our other bases in Mid Essex where needed. As part of your normal responsibilities, you could be required to work at any of these locations when required.
Hours Available: Weekends and Night Shifts Available. You must be able to drive both Automatic and Manual vehicles as our IC24 cars are a mixture of both!
What’s in it for you:
- Hourly rate from £12.71
- Enhanced rates up to 60% on top for bank holidays
- Additional annual leave above statutory minimum based on service
- Opportunity to join the NHS Pension Scheme
- Free 24/7 independent counselling service
- Learning and Development Opportunities
- Free membership to our reward and discount platform
- Access to Blue Light Card and other NHS Discount Schemes
Due to the nature of this position, employment is subject to proof of eligibility to work in the UK, completion of a satisfactory Standard DBS disclosure and two references. We celebrate brave ideas and brave people. We have a duty to safeguard, protect and promote the welfare of those who use our services and our employees. This means we take every step we can to protect from harm, abuse and damage. We are committed to providing equal opportunities for all and encourage applications from ethnic minorities, those with disabilities, LGBTQ+ communities, neurodiverse individuals, and other under-represented groups. We’re dedicated to creating an inclusive environment where everyone feels they belong.
Overnight Driver & Receptionist — Out-of-Hours Care in Basildon employer: Integrated Care 24
At IC24, we pride ourselves on being a compassionate and innovative employer dedicated to improving healthcare services in South Essex. Our supportive work culture fosters personal and professional growth, offering clear pathways for career advancement while ensuring our employees feel valued and included. With competitive pay, enhanced benefits, and a commitment to employee well-being, joining our team means making a meaningful impact in the community while enjoying a rewarding and fulfilling career.
StudySmarter Expert Advice🤫
We think this is how you could land Overnight Driver & Receptionist — Out-of-Hours Care in Basildon
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on IC24. Understand their mission and values, especially their commitment to patient care. This will help you connect your own experiences to what they’re all about.
✨Tip Number 2
Practice makes perfect! Think about the types of questions you might be asked, especially around empathy and handling sensitive situations. Role-play with a friend or family member to get comfortable with your responses.
✨Tip Number 3
Show off your driving skills! Since this role involves driving, be ready to discuss your experience behind the wheel. Highlight any relevant driving roles or responsibilities you've had in the past to show you're up for the task.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great way to reiterate your interest in making a difference in the community!
We think you need these skills to ace Overnight Driver & Receptionist — Out-of-Hours Care in Basildon
Some tips for your application 🫡
Show Your Compassion:In your application, let us see your empathetic side! Share experiences where you've helped others or dealt with sensitive situations. This role is all about compassion, so make sure we feel that in your words.
Highlight Your Driving Skills:Since a full, clean UK driving licence is a must, don’t forget to mention your driving experience. If you’ve driven both manual and automatic vehicles, give us the details! We want to know you’re ready to hit the road safely.
Be Clear and Concise:When filling out your application, keep it straightforward. Use clear language and avoid jargon. We appreciate a well-structured application that gets straight to the point while showcasing your skills and enthusiasm for the role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application reaches us quickly and efficiently. Plus, you’ll find all the info you need about the role and our company there!
How to prepare for a job interview at Integrated Care 24
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of an Overnight Driver & Receptionist. Familiarise yourself with the key duties like patient interaction, appointment booking, and the importance of confidentiality. This will help you demonstrate your enthusiasm and readiness to take on the role.
✨Showcase Your Empathy
Since this role involves dealing with patients in distressing situations, be prepared to share examples of how you've shown empathy in past experiences. Whether it's through customer service or personal anecdotes, showing that you can connect with people on a human level is crucial.
✨Highlight Your Driving Skills
As a driver, you'll need to prove you have a full, clean UK driving licence and can handle both automatic and manual vehicles. Be ready to discuss your driving experience and any relevant checks you perform on vehicles. This shows you're responsible and safety-conscious, which is vital for the role.
✨Prepare Questions About the Company
Demonstrate your interest in IC24 by preparing thoughtful questions about their services and commitment to patient care. Ask about career progression opportunities or how they support their staff. This not only shows your enthusiasm but also helps you gauge if the company aligns with your values.
