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For Companies At a Glance
- Tasks: Coordinate urgent care requests and support multidisciplinary teams in a fast-paced environment.
- Company: Join IC24, a not-for-profit NHS social enterprise focused on patient care.
- Benefits: Competitive pay, flexible hours, generous leave, and ongoing development opportunities.
- Why this job: Make a real difference in patient outcomes while working in a supportive team.
- Qualifications: Experience in healthcare or contact-centre environments and strong communication skills.
- Other info: Open to full-time or part-time roles with a 7-day rota.
The predicted salary is between 28000 - 42000 £ per year.
About the Role
We are looking for a calm, organised and resilient Operations Coordinator to join our Operations team within the Unscheduled Care Co-ordination Hub (UCCH). This is a vital operational role within our Contact Centre, supporting the delivery of safe, responsive and high-quality unscheduled care services for patients in the community. Working closely with Service Managers, clinicians and system partners, you will play a key role in maintaining service levels against KPIs, responding to fluctuating demand and ensuring patients are supported with timely and appropriate care. UCCH plays a crucial role in avoiding unnecessary ambulance conveyance and hospital admissions, helping patients receive care closer to home. This is a hands-on, fast-paced role suited to someone who can stay calm under pressure, prioritise effectively and work collaboratively across multidisciplinary teams. You will provide coordination, oversight and support to ensure services run smoothly across extended hours, including evenings, weekends and bank holidays. Flexibility is essential for this role. The service operates on a 7-day rota, and we welcome applications from candidates seeking full-time or part-time roles. Rotas will be discussed and agreed in line with service needs.
What You’ll Be Doing
- Receiving and managing requests for unscheduled urgent care from healthcare professionals and partner services
- Coordinating referrals and supporting multidisciplinary teams to deliver timely and appropriate patient care
- Monitoring queues and demand to help maintain service levels and performance against KPIs
- Accurately recording and updating patient and call information on clinical and operational systems
- Communicating clearly and professionally with callers, clinicians and operational colleagues
- Supporting safeguarding processes in line with local and national protocols
- Providing administrative and coordination support to ensure smooth day-to-day UCCH operations
- Working flexibly across sites and providing cover for sickness, annual leave and bank holidays
- Supporting service contingency planning and responding to operational pressures as they arise
- Assisting with the training and development of new and existing UCCH Coordinators
- Contributing to service improvement and quality improvement activity
- Working within policies, procedures, information governance and health & safety requirements at all times
About You
You are organised, adaptable and confident working in a busy healthcare or contact-centre environment. You are comfortable juggling competing priorities, communicating with a wide range of stakeholders and supporting patients and colleagues during high-pressure situations. We are looking for someone who is:
- Experienced working within IUC, NHS, healthcare or a similar fast-paced service environment
- Confident using multiple IT systems with a high level of accuracy and attention to detail
- Calm, resilient and able to prioritise effectively under pressure
- A strong communicator with the ability to build rapport and work collaboratively
- Organised, proactive and able to use initiative while working within protocols
- Passionate about patient care, safety and service quality
- Able to work unsociable hours on a 7-day rota, including evenings, weekends and bank holidays
- Open to flexible working patterns, including full-time or part-time hours
Why IC24?
IC24 is a not-for-profit NHS primary care social enterprise delivering innovative urgent and primary care services across the South East of England. Every pound we make is reinvested into our services, our people and the communities we serve. At IC24, you will find:
- A values-led organisation focused on care, respect, collaboration and improvement
- The opportunity to make a real difference to patient outcomes and system flow
- A supportive and inclusive team environment
- Strong clinical and operational leadership with a focus on quality and safety
- Opportunities to learn, develop and progress within a growing organisation
Additional Information
- Location: Basildon, Essex
- Hours: Flexible working patterns available across a 7-day rota
- Contract: Full-time and part-time opportunities available
- DBS: Enhanced DBS check with barred list checks required
- Benefits: Pay rate of £14.48 per hour, NHS Pension Scheme, Generous annual leave entitlement plus bank holidays, Flexible working and rota discussions to support work-life balance, Ongoing learning and development opportunities, Free 24/7 independent counselling service, Access to Blue Light Card and NHS Discount Schemes, Membership to our reward and discount platform
Ready to Make a Difference?
If you are organised, compassionate and thrive in a fast-paced environment where no two days are the same, we would love to hear from you.
Equal Opportunities & Safeguarding
We have a duty to safeguard, protect and promote the welfare of those who use our services and our employees. We are committed to providing equal opportunities for all and encourage applications from ethnic minorities, those with disabilities, LGBTQ+ communities, neurodiverse individuals and other under-represented groups. We are dedicated to creating an inclusive environment where everyone feels they belong. If you need any workplace adjustments during the application or interview process, or have accessibility requirements, please contact the recruitment team.
Operations Coordinator in Basildon employer: Integrated Care 24
Contact Detail:
Integrated Care 24 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Coordinator in Basildon
✨Tip Number 1
Network like a pro! Reach out to people in the healthcare sector, especially those working in unscheduled care. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by practising common questions related to operations coordination. Think about scenarios where you’ve had to stay calm under pressure and how you prioritised tasks effectively.
✨Tip Number 3
Show your passion for patient care during interviews. Share examples of how you’ve contributed to service improvement or quality in previous roles. It’s all about demonstrating that you care!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Operations Coordinator in Basildon
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Operations Coordinator role. Highlight your experience in healthcare or contact-centre environments, and show how your skills align with the job description. We want to see how you can bring value to our team!
Showcase Your Communication Skills: Since this role involves a lot of communication with various stakeholders, it's essential to demonstrate your strong communication skills. Use clear and professional language in your application, and maybe share examples of how you've effectively communicated in high-pressure situations.
Highlight Your Organisational Skills: Being organised is key for this role, so make sure to showcase your ability to juggle multiple tasks and priorities. We love seeing examples of how you've successfully managed competing demands in previous roles, especially in fast-paced environments.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you'll be able to find all the details you need about the role and our organisation. Plus, we love seeing applications that come through our official channels!
How to prepare for a job interview at Integrated Care 24
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Operations Coordinator role and its responsibilities. Familiarise yourself with the key tasks mentioned in the job description, such as managing requests for unscheduled urgent care and coordinating referrals. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Calmness Under Pressure
Given the fast-paced nature of the role, it's crucial to convey your ability to stay calm under pressure. Prepare examples from your past experiences where you've successfully managed competing priorities or handled high-stress situations. This will reassure the interviewers that you can thrive in a busy healthcare environment.
✨Highlight Your Communication Skills
As an Operations Coordinator, you'll need to communicate effectively with various stakeholders. Be ready to discuss how you've built rapport with colleagues and patients in previous roles. Practising clear and professional communication during the interview will also showcase your skills in this area.
✨Demonstrate Flexibility and Adaptability
Flexibility is key for this role, so be prepared to discuss your willingness to work unsociable hours and adapt to changing demands. Share any experiences where you've successfully adjusted to new challenges or worked collaboratively across teams. This will highlight your proactive approach and commitment to patient care.
