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For Companies At a Glance
- Tasks: Lead the delivery of urgent care services and manage real-time operational challenges.
- Company: IC24, a not-for-profit NHS primary care social enterprise.
- Benefits: Competitive pay, NHS pension, generous leave, and flexible working options.
- Why this job: Make a real impact on patient care and lead a dedicated team.
- Qualifications: Experience in healthcare service delivery and strong leadership skills.
- Other info: Join a values-led organisation focused on collaboration and continuous improvement.
The predicted salary is between 35000 - 42000 £ per year.
About the Role
We are looking for an experienced, confident and resilient Care Coordination Manager to lead the delivery of Unscheduled Care Co-ordination Hub (UCCH) services across Mid and South Essex and Norfolk & Waveney. This is a pivotal operational leadership role within our Operations team, with responsibility for real-time service delivery, performance management and escalation across live UCCH services. You will be the first point of contact for service delivery issues on shift, leading operational decision-making and escalating through on-call structures where required. Reporting to the CAS and UCCH Operations Manager, you will lead UCCH Care Coordinators and work closely with Team Managers and system partners to ensure services consistently meet contractual, quality and performance standards. You will play a key role in maintaining service stability, responding to fluctuating demand and driving continuous improvement in patient experience, quality and efficiency. This is a highly operational, hands-on role suited to someone who is confident managing live services, interpreting performance data in real time and leading teams through pressure and complexity. The service operates across a 7-day rota between 08:00 and 20:00, including evenings, weekends and bank holidays. We are recruiting 1 Care Coordination Manager (full-time) and welcome flexible discussions around rotas to support service delivery.
What You’ll Be Doing
- Leading real-time operational delivery of UCCH services across multiple contracts
- Acting as the first point of contact for service delivery issues and on-shift escalation
- Monitoring and interpreting performance data to proactively manage demand and service pressures
- Ensuring compliance with National Quality Requirements, KPIs and contractual standards
- Liaising with internal support teams including Workforce, IT Service Desk and clinical leadership
- Acting as a central point of communication for colleagues and external stakeholders during live service delivery
- Supporting coaching, mentoring and development of UCCH Coordinators
- Contributing to continuous quality improvement and learning from incidents and performance trends
About You
You are a credible operational leader who thrives in a live service environment. You are confident making decisions under pressure, leading teams through complexity and using data to drive action and improvement. We are looking for someone who is:
- Experienced managing live service delivery within healthcare, urgent care or a similar operational environment
- Confident leading teams on shift and coordinating multi-disciplinary services
- Highly skilled in interpreting performance data and taking real-time corrective action
- Calm, resilient and decisive, with strong problem-solving skills
- An effective communicator who can engage, motivate and influence colleagues at all levels
- Experienced in business continuity, contingency planning and escalation processes
- Passionate about patient safety, quality and service excellence
- Able to work unsociable hours on a 7-day rota (08:00-20:00), including weekends and bank holidays
Why IC24?
IC24 is a not-for-profit NHS primary care social enterprise delivering innovative urgent and primary care services across the South East and East of England. Every pound we make is reinvested into our services, our people and the communities we serve. At IC24, you will find:
- A values-led organisation focused on care, respect, collaboration and improvement
- The opportunity to make a real impact on urgent care delivery and system flow
- Strong senior leadership support and clear governance structures
- A culture that values operational excellence, learning and continuous improvement
- Opportunities to develop leadership capability within a complex, system-wide service
Additional Information
- Locations: Basildon Essex
- Hours: Rota-based working across 7 days (08:00-20:00)
- Roles Available: 1 x Full-Time (37.5 hours per week)
- DBS: Enhanced DBS check with barred list checks required
- Benefits: Pay rate of £17.10 - £18.23 per hour, NHS Pension Scheme, Generous annual leave entitlement plus bank holidays, Flexible rota discussions to support work-life balance, Ongoing leadership learning and development opportunities, Free 24/7 independent counselling service, Access to Blue Light Card and NHS Discount Schemes, Membership to our reward and discount platform
Ready to Make a Difference?
If you are an experienced operational leader with a passion for urgent care, real-time service delivery and leading teams through complexity, we would love to hear from you. Visit careers.ic24.org.uk to apply.
Equal Opportunities & Safeguarding
We have a duty to safeguard, protect and promote the welfare of those who use our services and our employees. We are committed to providing equal opportunities for all and encourage applications from ethnic minorities, those with disabilities, LGBTQ+ communities, neurodiverse individuals and other under-represented groups. We are dedicated to creating an inclusive environment where everyone feels they belong. If you need any workplace adjustments during the application or interview process, or have accessibility requirements, please contact the recruitment team.
Care Coordination Manager in Basildon employer: Integrated Care 24
Contact Detail:
Integrated Care 24 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Care Coordination Manager in Basildon
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare sector, especially those who work in urgent care. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by practising common questions related to operational leadership and real-time service delivery. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your data interpretation skills during interviews. Bring examples of how you've used performance data to make decisions in past roles. This will demonstrate your ability to handle the pressures of live service delivery.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at IC24.
We think you need these skills to ace Care Coordination Manager in Basildon
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in managing live services, especially in healthcare. We want to see how your skills align with the role of Care Coordination Manager!
Showcase Your Leadership Skills: In your application, emphasise your ability to lead teams under pressure. Share specific examples of how you've successfully managed service delivery issues or improved patient experiences in past roles.
Be Data-Savvy: Since interpreting performance data is key for this role, include any relevant experience you have with data analysis. We love candidates who can demonstrate their ability to make data-driven decisions!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you into the process smoothly. We can’t wait to hear from you!
How to prepare for a job interview at Integrated Care 24
✨Know Your Stuff
Make sure you understand the ins and outs of the Care Coordination Manager role. Familiarise yourself with the Unscheduled Care Co-ordination Hub services and be ready to discuss how your experience aligns with their operational needs.
✨Showcase Your Leadership Skills
Prepare examples that highlight your ability to lead teams under pressure. Think about times you've successfully managed live service delivery or resolved complex issues, as this will demonstrate your capability to handle the demands of the role.
✨Data is Your Friend
Brush up on your skills in interpreting performance data. Be ready to discuss how you've used data to drive improvements in past roles, as this is crucial for managing service pressures effectively.
✨Engage and Communicate
Practice your communication skills! You'll need to engage with various stakeholders, so think about how you can convey your ideas clearly and motivate your team. Prepare to discuss how you’ve influenced colleagues at all levels in previous positions.
