Base Receptionist

Express new ideas, take initiative and save lives. Others talk about being brave, at IC24, we're made that way. From providing high quality integrated urgent care for over six million people, to thinking of innovative solutions for our patients – every role at IC24 is made to be brave.

As the Receptionist, you will be the welcoming face of IC24 at our Out-of-Hours (OOH) base. This is more than just a front desk role, it's about creating a positive first impression, ensuring smooth patient flow, and supporting clinicians to deliver exceptional care. You'll play a vital part in maintaining patient safety, confidentiality, and comfort while helping us uphold our reputation for excellence.

What You'll Do

• Greet and register patients professionally and courteously.
• Maintain an accurate, real-time log of expected patients.
• Direct clinicians to patients based on priority, ensuring timely care.
• Handle patient information with strict confidentiality.
• Liaise with call centres for seamless coordination.
• Respond to enquiries with empathy and professionalism.
• Support clinicians with administrative tasks and problem-solving.
• Manage filing systems and maintain stock of essential supplies.
• Uphold IC24's high standards of service and continuously seek improvements.

What We're Looking For

• You'll be interacting with patients who may be anxious or distressed, so empathy and calmness are key.
• Accuracy matters when recording patient details and managing priorities.
• Comfortable with electronic and paper-based systems.
• Adaptable to changing needs and working hours.
• Collaborative yet confident working independently when required.

Desirable: Previous experience in customer service or healthcare settings.

We are Integrated Care 24 (IC24), the leading not for profit Social Enterprise providing innovative and patient focused primary care services. IC24 is committed to improving access to health and social care for our patients and reducing the demand on secondary care services. IC24 provides services to over 6 million patients, including GP led out-of-hours services, NHS 111, primary care and secondary care support services.

Location: Maidstone OOH Base Maidstone District General Hospital, Hermitage Lane Maidstone Kent ME16 9QQ

What's in it for you:

• Hourly pay of £12.25
• Opportunity to join the NHS Pension Scheme
• Free 24/7 independent counselling service
• Learning and development opportunities
• Free membership to our reward and discount platform
• Access to Blue Light Card and other NHS Discount Schemes

Due to the nature of this position, employment is subject to proof of eligibility to work in the UK, completion of a satisfactory enhanced DBS disclosure and three years of references. We celebrate brave ideas and brave people. We have a duty to safeguard, protect and promote the welfare of those who use our services and our employees. This means we take every step we can to protect from harm, abuse and damage. We are committed to providing equal opportunities for all and encourage applications from ethnic minorities, those with disabilities, LGBTQ+ communities, neurodiverse individuals, and other under-represented groups. We're dedicated to creating an inclusive environment where everyone feels they belong. If you need any workplace adjustments during the application or interview process, or have accessibility requirements, please contact the recruitment team.