At a Glance
- Tasks: Be the calm voice for patients, assessing needs and directing them to the right care.
- Company: Join the NHS 111 team, making a real difference in people's lives.
- Benefits: Comprehensive training, ongoing support, and a chance to develop essential skills.
- Other info: 100% office attendance required; dynamic and supportive work environment.
- Why this job: Make a genuine impact every day while helping those in need.
- Qualifications: Empathy, strong communication skills, and the ability to handle challenging conversations.
The predicted salary is between 24833 - 30351 £ per year.
Package Description
The Role
Be the calm voice people turn to when they need help most.
Every day, thousands of people contact NHS 111 looking for advice, reassurance and urgent support.
As an IC24 Health Advisor, you'll often be their first point of contact.
Through calm conversations, careful listening and guided assessment pathways, you'll assess patients needs and help them access the right care, from the right service, at the right time.
No two calls are the same.
You could be reassuring a parent worried about their child's earache, supporting someone with a minor illness, those in mental health crises or helping a caller whose symptoms require an emergency ambulance response.
Whatever the situation, you'll balance compassion with professionalism while making safe decisions in a fast-paced environment.
This isn't just a customer service role.
It's a role with real responsibility, purpose and the opportunity to make a genuine difference to people's lives every single day.
The work can be relentless and emotionally demanding, but you'll never be expected to do it alone.
With comprehensive training, ongoing coaching and the support of experienced colleagues and clinicians, we'll help you build the skills and confidence to succeed.
To learn more about a day in the life of a Health Advisor click here to watch our video. 100% office attendance required What you'll be doing ?
Being the first point of contact for patients Answer NHS 111 calls, listen carefully to patients' concerns and gather the information needed to understand their needs. ?
Assessing patient needs safely Use NHS Pathways and approved processes to assess both urgent and non-urgent conditions, ensuring patients receive safe and appropriate outcomes. ?
Directing people to the right care Signpost callers to the most appropriate service, whether that's self-care advice, primary care, urgent treatment, community services or an emergency response. ?
Managing challenging conversations Support callers who may be distressed, anxious or vulnerable, demonstrating empathy while maintaining professionalism and appropriate boundaries. ?
Multitasking with accuracy Navigate multiple IT systems, record i...
NHS 111 Health Advisor in Ashford employer: INTEGRATED CARE 24
CLEO Systems is an exceptional employer that prioritises the growth and wellbeing of its employees while making a significant impact in the healthcare sector. With a hybrid working model, generous annual leave, and a commitment to professional development, our team thrives in a collaborative environment focused on innovation and clinical excellence. Join us in simplifying connected care and enhancing patient access to healthcare solutions.
StudySmarter Expert Advice🤫
We think this is how you could land NHS 111 Health Advisor in Ashford
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like INTEGRATED CARE 24.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at INTEGRATED CARE 24.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like INTEGRATED CARE 24, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace NHS 111 Health Advisor in Ashford
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at INTEGRATED CARE 24.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at INTEGRATED CARE 24.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to INTEGRATED CARE 24. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at INTEGRATED CARE 24. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at INTEGRATED CARE 24
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research INTEGRATED CARE 24’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
