Practice Manager in Rottingdean

IC24 is seeking an experienced Practice Manager to lead two GP practices, with a combined patient list of over 8000. This pivotal leadership role involves overseeing daily operations, delivering digital first access; ensuring regulatory compliance, optimizing patient care, and driving strategic growth in line with the Next 10yr Strategy. You will inspire and coordinate multidisciplinary teams to deliver exceptional service and community support, with support from subject matter experts within IC24 central and divisional leadership, such as clinical quality, estates and patient experience.

The practices you will be managing have exciting plans for growth. Ship Street Practice is scheduled for some refurbishment, while a newly built location is preparing for fit-out as the new location for Allied Medical practice. If you have the experience and leadership skills to support these projects, this is a rewarding role for you. We are looking for an ambitious manager who is ready to take the next step in their career and join the IC24 Primary Care Group.

Main duties of the job

What You’ll Do:

• Become the Registered CQC Manager, ensuring compliance with NHS and CQC standards.
• Lead and inspire a multidisciplinary team, promoting IC24’s values: Respect, Innovation, Care, Excellence.
• Drive operational efficiency, financial performance, and service quality.
• Champion digital transformation and continuous improvement.
• Build strong partnerships across PCNs, ICBs, and local Federations.
• Oversee health & safety, sustainability, and building compliance.
• Manage patient experience, audits, complaints, and workforce planning.

What We’re Looking For:

• Proven leadership in primary care or healthcare management.
• Knowledge of GMS, NHS contracts, and CQC regulations.
• Strong people, change, and finance management skills.
• Ability to manage multiple sites, while maintaining operational quality and standards.
• A strategic, patient-focused mindset with a passion for community care.
• Practical experience with clinical information systems.

About us

We are Integrated Care 24 (IC24), the leading not for profit Social Enterprise providing innovative and patient focused primary care services. IC24 is committed to improving access to health and social care for our patients and reducing the demand on secondary care services. IC24 provides services to over 6 million patients, including GP led out-of-hours services, NHS 111, primary care, and secondary care support services.

Job responsibilities

KEY RESPONSIBILITES AND ACCOUNTABILITIES

The Practice Manager, Primary Care will report to the Operations and Transformation Manager, Primary Care. All managers in the Primary Care group will work directly with the Primary Care Clinical Director, and the practice clinical lead, and local team(s) to deliver the range of GMS services at a specified practice. The post holder will ensure that these services are delivered in an efficient and safe way meeting all people, performance finance and quality standards.

The Practice Manager will be supported by the Operations and Transformation Manager, and for key change programmes, the Head of Design and Development and Head of Performance Delivery who will guide improvement initiatives. The Primary Care group reports to the Primary & Community Care Divisional Triumvirate. The post holder will provide effective and visible leadership to their team and set the standards required to ensure that all essential requirements and agreed objectives will be met.

The post holder will work alongside other primary care colleagues to support the design and implementation of quality improvements and new models of service delivery. The post holder will represent their practice and the IC24 Primary Care Group at external meetings; develop partnerships and maintain relationships with stakeholders and the PCN. The Practice Manager will ensure the practice provides high quality care through a stable and committed team; providing services that meet CQC standards and are delivered within budget.

To provide strategic leadership, bringing IC24 strategic values to life Respect, Innovation, Care and Excellence. Deliver the local business plan and system objectives for Primary Care in the locality. Strategy and business planning, new income streams and local business cases. Develop multi-channel access for patients remote digital, telephone and in person. Attendance at relevant role related meetings, conferences, including Federation, PCN, ICB, to ensure insight and awareness of strategic change. To take an active lead in working with stakeholders to ensure growth of the practice, the development of new services and potential to maximise practice income. Year planner of important deadlines, with plans to achieve outputs. Accountable for maintaining CQC registration; ensure compliance with all policies with evidence of the standards being maintained. Be the conduit for IC24 updates; PCN and Federation feedback/changes/ news; changes to clinical policy and new projects or ways of working. Awareness of all GMS responsibilities. Provide performance reporting weekly/monthly as required under operational governance.

People & Management

To lead, motivate and engage team, providing team meetings, 121 supervision and performance development and recognition (PDR). Ensure all people have clinical and non-clinical development opportunities. To comply with all IC24 People policies and standards. To line manage the Service Delivery Manager/Team Manager. To operationally manage the Lead Nurse. Collate and report monthly workforce data. Conduct regular 121 and Appraisals. Arrange regular staff meetings, clinical/non-clinical. Schedule the agenda, lead and record all staff/management meetings. Clinical meetings ensure the standing agenda is compliant with CQC requirements. Ensure all people effectively access and engage with the practice reference system - TeamNet.

Recruitment

Responsible for Recruitment and Selection working through IC24 People resource teams. Complete and submit relevant forms immediately relating to job offers, contract changes, resignations; absences to People team. Assess staff skills and training requirements with the Service Delivery Manager. Ensure all staff adhere to IC24 Values. Ensure staff are all up to date with mandatory training.

Quality

To manage and ensure the safe, efficient and effective running of the practice. To ensure patient services are delivered to a high standard of safety, quality of care and reliability. The Practice manager will be the CQC Registered Manager. Ensure the practice maintains CQC standards at all times. Sustain all regular audit processes and reporting for assurance. Active engagement with patient representatives through the Patient Participation Group (PPG). Provide outreach to the wider community.

Complaints and Significant Events

Patient complaints, Incidents and Near Misses will be received by the Practice Manager. Responsible for investigating complaints and incidents with guidance from the IC24 Quality & Governance team. All incidents and complaints to be recorded on Ulysses. You will lead significant event reviews and incidents and ensure learning is captured and improvement implemented by practice team.

Finance

Financial planning and forecasting, monthly review of income versus expenditure. Lead with QOF planning ensuring that resources are available to deliver the activity. Ensure all monthly/annual returns are submitted in a timely manner. Ensure the Practice maximises all available funding streams - LCS, Legacy claims, Enhanced Services; QOF, QI ILF, MOIS, CQRS, PCSE, PPA claims. Controls expenditure within budget. Seeks creative solutions to contain spend; maintain quality and achieve financial balance.

Building Management

Manage all contractors on site and against contract ie cleaners. Accountable to ensure all H&S, Fire testing and hazardous waste procedures are followed. Ensure the safety of the external environment ie Grounds maintenance. Ensure the site remains compliant under the terms and conditions of its Insurance. All equipment maintenance, repair and calibration. Security of site, people and patients.

Sustainability

Person Specification

Practical Skills

• Strong leadership, interpersonal and team working skills.
• Word, Excel and emails.
• Organisation and prioritising skills.

Experience

• Experience of managing a small business or a department in a Registered Manager for CQC - Care Quality Commission Standards.
• Experience of people management, inc poor performance & disciplinaries.
• Experience of HR management, including recruitment, training, performance and appraisals.
• Good knowledge of UK employment law, H&S legislation and Fire Regulations.
• Experience of Policy Implementation.
• Experience of writing reports.
• Experience of organising and minuting meetings.
• Experience of managing change NHS Management.
• Experience of EMIS GP software, including in reporting and searches.
• Knowledge of Infection Control.
• Experience of writing/updating policies.
• Experience of putting together business cases including financial analysis/forecasting.
• Experience of giving presentations.

Qualifications

• Degree or equivalent qualification or level of experience.
• Finance, Business or Management Qualification Level 5; AMSPAR; QSIR or similar.

General

• Honesty and integrity verbal and written.
• Collaborates with others to great the best results.
• Organisation and prioritising skills.
• Takes ownership for issues and delivers results.
• A flexible and adaptable approach with a willingness to do what it takes to get the job done.
• Ability to manage a varied and busy workload.
• Highly personable individual who puts people at the heart of what they do.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.