At a Glance
- Tasks: Coordinate meetings, maintain records, and support governance processes in a fast-paced environment.
- Company: Join Integrated Care 24 (IC24), a leader in healthcare support and governance.
- Benefits: Enjoy a competitive salary, NHS pension, enhanced leave, and wellbeing perks.
- Other info: Hybrid working in Ashford, Kent, with opportunities for professional development.
- Why this job: Make a real difference in healthcare by ensuring quality and safety across services.
- Qualifications: Organised, detail-focused with experience in administrative or governance roles.
The predicted salary is between 26000 - 26000 £ per year.
Quality, Information, Safety and Governance Coordinator – a key support role at Integrated Care 24 (IC24), ensuring statutory, regulatory and safety responsibilities are met across all services.
Key responsibilities
- Coordinate QISG meetings, agendas, actions and documentation.
- Maintain accurate records including risk registers, complaints logs and governance trackers.
- Support incident, complaints and information request processes (including DSARs and RFIs).
- Produce reports and extract data from governance systems (e.g. Ulysses).
- Support audits, inspections and quality assurance activity.
- Maintain shared mailboxes and ensure timely routing of queries.
- Assist with DSPT and information governance compliance activity.
- Ensure governance documents and archives are accurate, organised and accessible.
About you
You are organised, detail‑focused and comfortable working in a structured, fast‑moving governance environment. You have experience in an administrative, governance, quality or healthcare support role and are confident using systems to manage data, reports and documentation. You understand confidentiality, information governance and data protection, have strong organisational skills and can manage multiple deadlines. You communicate clearly and work well with a range of stakeholders, and are proficient with Microsoft Office (Outlook, Word, Excel, Teams).
What we offer
Annual salary of £26,000, NHS Pension Scheme, enhanced annual leave, inclusive wellbeing benefits, Employee Assistance Programme, professional development, free membership to reward platform, Blue Light Card and other NHS discount schemes.
Location
Ashford, Kent – hybrid working with a minimum of 2 days per week in the office.
Application requirements
Proof of eligibility to work in the UK, satisfactory enhanced DBS disclosure and two references. Employment is subject to the Rehabilitation of Offenders Act.
Commitment to equality
IC24 is committed to equal opportunities for all and encourages applications from diverse backgrounds, including ethnic minorities, people with disabilities, LGBTQ+ communities, neurodiverse individuals and other under‑represented groups.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. A submission for Disclosure to the Disclosure and Barring Service will be required.
Quality, Information, Safety and Governance (QISG) Co-ordinator employer: Integrated Care 24 Ltd
At CLEO Systems, we pride ourselves on being an exceptional employer dedicated to making a tangible impact in healthcare. Our hybrid work model allows for flexibility while collaborating with passionate teams focused on improving patient outcomes across the UK. With a strong emphasis on employee growth through ongoing learning opportunities and a supportive work culture, we invite you to join us in our mission to enhance access to care and support the NHS.
