At a Glance
- Tasks: Lead and inspire teams to deliver exceptional urgent care services in a new contact centre.
- Company: Join IC24, a leading not-for-profit social enterprise transforming urgent care in the UK.
- Benefits: Enjoy a competitive salary, generous leave, and health support initiatives.
- Other info: Be part of an inclusive culture that values diversity and personal development.
- Why this job: Make a real difference in your community while shaping a brand-new operational hub.
- Qualifications: Experience in managing teams in fast-paced environments and a passion for service improvement.
The predicted salary is between 45000 - 45000 £ per year.
Be part of something new. Help shape the future of urgent care in Peterborough. IC24 is expanding, and we're excited to be opening a brand-new contact centre in Peterborough. This is a unique opportunity for experienced operational leaders to join us at the start of an exciting new chapter and play a pivotal role in building high-performing teams that make a real difference to patients every day.
Working across our Integrated Urgent Care (IUC) division, including our Peterborough site, you will lead services across NHS 111 and/or Face-to-Face Out of Hours care, ensuring patients receive safe, high-quality and responsive support whenever they need us. While the role can be based from our Peterborough, Ashford, Ipswich or Norwich offices, it will require regular travel to Peterborough to support operational delivery, stakeholder engagement and the continued development of our services.
The Role
As an Operations Manager, you'll provide leadership across multiple urgent care services, working closely with Team Managers, Clinical Leads and Quality teams to deliver excellent patient outcomes, strong operational performance and an outstanding colleague experience. This is an opportunity to help establish and shape a new operational hub, creating a positive culture, developing future leaders and driving performance from day one. You'll be responsible for ensuring our services operate safely, efficiently and effectively while maintaining a relentless focus on quality, patient safety and continuous improvement.
What You'll Be Doing
- Leading High-Performing Teams: Provide visible and inspiring leadership, supporting Team Managers and operational colleagues to deliver exceptional service while creating an engaged, accountable and positive culture.
- Driving Operational Performance: Monitor service levels, workforce productivity, patient access and key performance indicators to ensure contractual and quality standards are consistently achieved. Identify opportunities to improve patient experience, operational processes and service efficiency, leading change and improvement initiatives across the operation. Coach and support Team Managers to build leadership capability, confidence and resilience, helping them develop high-performing teams.
- Workforce and Resource Management: Oversee workforce planning, resource allocation and operational resilience to ensure services remain safe, sustainable and responsive to patient demand.
- Building Strong Partnerships: Work collaboratively with clinical, quality and service delivery teams, developing positive relationships both internally and across the wider healthcare system.
- Quality, Governance and Patient Safety: Support delivery of safe, effective and compliant services, ensuring regulatory, contractual and organisational standards are maintained.
- Leading Through Change: Play a key role in implementing new services, pathways and operational developments as IC24 continues to grow and innovate.
About You
We're looking for a confident and experienced operational leader who:
- Has experience managing teams within a contact centre, healthcare environment or other fast-paced operational setting.
- Has experience leading multiple teams, functions or locations.
- Proven experience of leading the implementation of new services.
- Uses performance data and KPIs to drive improvement and decision-making.
- Has a track record of delivering operational and quality outcomes.
- Is comfortable leading service improvements and organisational change.
- Builds strong relationships with colleagues, stakeholders and partners.
- Communicates effectively and can influence at all levels.
- Leads with integrity, resilience and a people-first approach.
Most importantly, you'll be passionate about developing people, delivering excellent services and making a meaningful difference to the communities we serve.
Why Join IC24?
Integrated Care 24 (IC24) is a leading not-for-profit social enterprise delivering NHS 111, GP Out of Hours, Primary Care and Urgent Care services to more than six million patients across the UK. Every day, our teams help people access the care they need, when they need it most. Joining our new Peterborough operation means you'll have the opportunity to help build something from the ground up while playing a key role in delivering vital NHS services to local communities.
What's In It For You?
- Salary of £45,000 per annum.
- 6.6 weeks annual leave.
- Learning and development opportunities.
- Employee Assistance Programme with 24/7 counselling support.
- Health and wellbeing initiatives.
- Blue Light Card discounts.
- Colleague recognition and reward schemes.
- The opportunity to make a genuine impact within a growing social enterprise.
Help us build something exceptional in Peterborough. Due to the nature of this position, employment is subject to proof of eligibility to work in the UK, a satisfactory enhanced DBS check and satisfactory references. We celebrate brave ideas and brave people. We have a duty to safeguard, protect and promote the welfare of those who use our services and our employees. This means we take every step we can to protect from harm, abuse and damage. We are committed to providing equal opportunities for all and encourage applications from ethnic minorities, those with disabilities, LGBTQ+ communities, neurodiverse individuals, and other under-represented groups. We're dedicated to creating an inclusive environment where everyone feels they belong. If you need any workplace adjustments during the application or interview process, or have accessibility requirements, please contact the recruitment team.
Operations Manager in Peterborough employer: Integrated Care 24 Ltd
Integrated Care 24 Ltd is an excellent employer for those seeking a fulfilling role in primary care within the vibrant community of Brighton. We prioritise employee wellbeing and professional development, offering flexible working hours and a collaborative culture that fosters growth and innovation. Join us to make a meaningful impact in patient care while enjoying the benefits of working in a supportive, not-for-profit environment.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager in Peterborough
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Integrated Care 24 Ltd.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Integrated Care 24 Ltd.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like Integrated Care 24 Ltd, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Operations Manager in Peterborough
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Integrated Care 24 Ltd.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Integrated Care 24 Ltd.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Integrated Care 24 Ltd. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Integrated Care 24 Ltd. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Integrated Care 24 Ltd
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Integrated Care 24 Ltd’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
