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For Companies At a Glance
- Tasks: Lead and inspire teams to improve urgent care services and patient outcomes.
- Company: Join IC24, a not-for-profit Social Enterprise dedicated to exceptional care.
- Benefits: Competitive salary, generous leave, flexible working, and health initiatives.
- Why this job: Make a real impact in healthcare while developing your leadership skills.
- Qualifications: Confident leader with experience in fast-paced operations; healthcare experience is a plus.
- Other info: Be part of a mission-driven team shaping the future of urgent care.
The predicted salary is between 45000 - 49000 £ per year.
Main duties of the job
As our Operations Manager – IUC, you’ll play a key leadership role across our Integrated Urgent Care services, including 111, Clinical Assessment Services, face‑to‑face clinical sites and contact centres. You’ll work closely with clinical, quality and service delivery teams to drive performance, improve patient outcomes and lead continuous service improvement across multiple contracts. This highly visible role provides day‑to‑day operational oversight while influencing strategic change across the region. You’ll lead and develop Team Managers, inspire cross‑functional collaboration, represent IC24 at system‑level meetings and help shape the future of urgent care delivery.
What you need
- A confident and collaborative leader with experience managing operations in complex, fast‑paced environments
- Able to lead teams across multiple sites and services, including both clinical and non‑clinical functions
- Experienced in driving performance, delivering quality improvements, and leading change
- An excellent communicator who builds strong relationships internally and externally
- Committed to inclusive leadership and supporting people to be their best
- Experience within urgent or primary care is welcome but not essential – we’re open to strong operational leaders from other sectors too
What you’ll get
- Basic salary between £45,000 – £49,000 (DOE)
- Generous Annual Leave entitlement (increasing with service)
- The opportunity for flexible working
- Learning & development opportunities to support your career journey
- Access to our health and wellbeing initiatives, including free 24/7 counselling support
- NHS Blue Light Discount Card
- Colleague recognition and reward schemes
- Access to NHS pension scheme or company pension
- The opportunity to make a real impact within a growing Social Enterprise
About us
Integrated Care 24 (IC24) is a leading not‑for‑profit Social Enterprise, providing innovative and patient‑focused urgent care services. We are driven by our mission to deliver exceptional care to the communities we serve while supporting the wellbeing and development of our colleagues. As a Social Enterprise, we reinvest into our people and services, enabling us to make a real difference across the health and care landscape. We are passionate about delivering high‑quality, inclusive care that supports better patient outcomes and experiences. Through strong partnerships, innovative technology, and a commitment to our values – Innovation, Care, Respect and Excellence – we’re helping to shape a more integrated, responsive healthcare system.
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Operations Manager in Norwich employer: Integrated Care 24 Ltd
Contact Detail:
Integrated Care 24 Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager in Norwich
✨Tip Number 1
Network like a pro! Reach out to people in your industry, attend events, and connect with potential colleagues on LinkedIn. The more people you know, the better your chances of landing that Operations Manager role.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their mission and how you can contribute to their goals. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Showcase your leadership skills during interviews. Share specific examples of how you've driven performance and led teams in previous roles. We want to see how you can inspire and collaborate with others!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our mission at IC24.
We think you need these skills to ace Operations Manager in Norwich
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Operations Manager role. Highlight your leadership experience and how it aligns with our mission at IC24. We want to see how you can drive performance and improve patient outcomes!
Showcase Your Communication Skills: As an Operations Manager, you'll need to be an excellent communicator. Use your application to demonstrate how you've built strong relationships in previous roles. We love seeing examples of collaboration and teamwork!
Highlight Relevant Experience: Even if you haven't worked in urgent or primary care, share your operational leadership experience from other sectors. We’re open to strong leaders who can adapt and thrive in our fast-paced environment, so don’t hold back!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Integrated Care 24 Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Operations Manager role and its responsibilities. Familiarise yourself with Integrated Urgent Care services and how they operate. This will help you speak confidently about how your experience aligns with their needs.
✨Showcase Your Leadership Skills
As a confident and collaborative leader, be prepared to share specific examples of how you've successfully managed teams in complex environments. Highlight instances where you've driven performance improvements or led change initiatives, as this will resonate well with the interviewers.
✨Communicate Effectively
Strong communication is key for this role. Practice articulating your thoughts clearly and concisely. Be ready to discuss how you've built relationships with both clinical and non-clinical teams, as well as how you handle cross-functional collaboration.
✨Emphasise Your Commitment to Inclusivity
IC24 values inclusive leadership, so be sure to express your commitment to supporting diverse teams. Share examples of how you've fostered an inclusive environment in your previous roles, and how you plan to continue doing so as an Operations Manager.