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- Tasks: Be the first point of contact for patients and transport GPs to their visits.
- Company: Join IC24, a leading not-for-profit Social Enterprise in healthcare.
- Benefits: Earn £12.25 per hour, enjoy enhanced leave, and access NHS discounts.
- Other info: Flexible bank hours available with opportunities for progression.
- Why this job: Make a real difference in patient care while developing your career.
- Qualifications: Must have a full, clean manual driving licence and empathy skills.
The predicted salary is between 24000 - 25000 £ per year.
This exciting dual role involves being the first point of contact for patients, maintaining their confidentiality, and providing transport for GPs to visit patients in the Norfolk and Waveney locality. It requires empathy, IT skills, and a clean manual driving license.
Main duties of the job include:
- Welcoming patients upon arrival at a dedicated base and ensuring their confidentiality is maintained.
- Providing transport to GPs on visits around the locality.
- Making comfort calls to patients and booking appointments.
- Handling calls about possible bereavements, requiring empathy and IT skills.
- Conducting vehicle and medical equipment checks.
- Using an IC24 car to transport clinicians to patient homes.
About us: IC24 is the leading not-for-profit Social Enterprise providing innovative and patient-focused primary care services to over 6 million patients, including GP-led out-of-hours services, NHS 111, and primary and secondary care support services.
Location: Norfolk and Waveney
Hours Available: Bank hours available during our out of hours period (Monday-Friday 18:30-08:00 and 24/7 through weekends and bank holidays).
What's in it for you:
- Hourly rate of £12.25
- Enhanced rates for Out of Hours shifts
- Additional annual leave above statutory minimum based on service
- Opportunity to join the NHS Pension Scheme
- Free 24/7 independent counselling service
- Learning and development opportunities
- Free membership to our reward and discount platform
- Access to Blue Light Card and other NHS Discount Schemes
Due to the nature of this position, employment is subject to proof of eligibility to work in the UK, completion of a satisfactory standard DBS disclosure and two references.
We celebrate brave ideas and brave people. We are committed to providing equal opportunities for all people and we particularly encourage applications from ethnic minorities, applicants with a disability and those from other under-represented groups.
If you would like to discuss any reasonable adjustments before applying or would like an accessible version of any recruitment documents, please contact the recruitment team.
Person Specification: Applicants must hold a full, clean, manual driving licence. This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Bank Driver/Receptionist in Norwich employer: Integrated Care 24 Ltd
Contact Detail:
Integrated Care 24 Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Bank Driver/Receptionist in Norwich
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on IC24. Understand their mission and values, especially how they focus on patient care. This will help you connect your answers to what they stand for.
✨Tip Number 2
Practice your empathy skills! Since this role involves dealing with patients who might be in distress, think of scenarios where you can show understanding and support. Role-play with a friend or family member to get comfortable.
✨Tip Number 3
Show off your IT skills! Be ready to demonstrate your ability to navigate computer systems during the interview. Maybe even bring a device to showcase your tech-savviness if it feels appropriate.
✨Tip Number 4
Don’t forget to highlight your driving experience! Since a clean manual driving licence is essential, share any relevant experiences that showcase your reliability and safety as a driver. It’s all about making a great first impression!
We think you need these skills to ace Bank Driver/Receptionist in Norwich
Some tips for your application 🫡
Be Yourself: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for helping others and making a difference.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences match the job description. Mention your empathy, IT skills, and driving experience to show us you're the perfect fit!
Keep It Clear and Concise: We appreciate clarity! Keep your application straightforward and to the point. Use bullet points if needed, and make sure it’s easy for us to read and understand your qualifications.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting role. We can’t wait to hear from you!
How to prepare for a job interview at Integrated Care 24 Ltd
✨Know the Role Inside Out
Make sure you understand the dual nature of the Bank Driver/Receptionist role. Familiarise yourself with the responsibilities, such as patient confidentiality and transport duties. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Your Empathy Skills
Since this role involves dealing with patients who may be distressed, prepare examples of how you've demonstrated empathy in previous roles. Think about situations where you had to handle sensitive information or provide comfort to someone in need.
✨Brush Up on IT Skills
As the job requires competent IT skills, practice using common software tools that might be relevant. Be ready to discuss your experience with appointment booking systems or handling calls, as this will show you're prepared for the receptionist aspect of the role.
✨Prepare for Driving Questions
Since a clean manual driving licence is essential, be ready to discuss your driving experience. You might be asked about vehicle checks or how you ensure safety while transporting clinicians. Highlight any relevant experience you have in driving or vehicle maintenance.