At a Glance
- Tasks: Be the first point of contact for patients and transport GPs to their visits.
- Company: Join IC24, a leading not-for-profit Social Enterprise in healthcare.
- Benefits: Earn £12.25 per hour, enjoy enhanced leave, and access NHS discounts.
- Other info: Flexible bank hours available with opportunities for progression.
- Why this job: Make a real difference in patient care while developing your career.
- Qualifications: Must have a full, clean manual driving licence and empathy skills.
The predicted salary is between 24000 - 25000 £ per year.
This exciting dual role involves being the first point of contact for patients, maintaining their confidentiality, and providing transport for GPs to visit patients in the Norfolk and Waveney locality. It requires empathy, IT skills, and a clean manual driving license.
Main duties of the job include:
- Welcoming patients upon arrival at a dedicated base and ensuring their confidentiality is maintained.
- Providing transport to GPs on visits around the locality.
- Making comfort calls to patients and booking appointments.
- Handling calls about possible bereavements, requiring empathy and IT skills.
- Conducting vehicle and medical equipment checks.
- Using an IC24 car to transport clinicians to patient homes.
About us: IC24 is the leading not-for-profit Social Enterprise providing innovative and patient-focused primary care services to over 6 million patients, including GP-led out-of-hours services, NHS 111, and primary and secondary care support services.
Location: Norfolk and Waveney
Hours Available: Bank hours available during our out of hours period (Monday-Friday 18:30-08:00 and 24/7 through weekends and bank holidays).
What's in it for you:
- Hourly rate of £12.25
- Enhanced rates for Out of Hours shifts
- Additional annual leave above statutory minimum based on service
- Opportunity to join the NHS Pension Scheme
- Free 24/7 independent counselling service
- Learning and development opportunities
- Free membership to our reward and discount platform
- Access to Blue Light Card and other NHS Discount Schemes
Due to the nature of this position, employment is subject to proof of eligibility to work in the UK, completion of a satisfactory standard DBS disclosure and two references.
We celebrate brave ideas and brave people. We are committed to providing equal opportunities for all people and we particularly encourage applications from ethnic minorities, applicants with a disability and those from other under-represented groups.
Person Specification: Applicants must hold a full, clean, manual driving licence.
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Bank Driver/Receptionist in Norfolk employer: Integrated Care 24 Ltd
IC24 is an exceptional employer, offering a unique dual role as a Bank Driver/Receptionist that combines patient interaction with vital transport services in the Norfolk and Waveney area. With a strong commitment to employee development, competitive pay, and enhanced benefits such as additional annual leave and access to the NHS Pension Scheme, IC24 fosters a supportive work culture where bravery and innovation are celebrated. Join us to make a meaningful impact in healthcare while enjoying opportunities for personal and professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land Bank Driver/Receptionist in Norfolk
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on IC24. Understand their mission and values, especially how they focus on patient care. This will help you connect your answers to what they stand for.
✨Tip Number 2
Practice your empathy skills! Since this role involves dealing with patients who may be distressed, think of examples from your past where you've shown empathy. Be ready to share these during your interview.
✨Tip Number 3
Show off your IT skills! Brush up on any relevant software or systems you might use as a receptionist. If you can demonstrate your tech-savviness, it’ll give you an edge over other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the IC24 team!
We think you need these skills to ace Bank Driver/Receptionist in Norfolk
Some tips for your application 🫡
Show Your Empathy:In your application, make sure to highlight your ability to empathise with patients. This role is all about being the first point of contact and providing comfort, so share any relevant experiences that showcase your compassionate side.
Be IT Savvy:Since you'll be handling calls and booking appointments, it's crucial to demonstrate your IT skills. Mention any experience you have with computer systems or software that could be relevant to the role. We love tech-savvy applicants!
Highlight Your Driving Skills:Don’t forget to mention your clean manual driving licence! It’s a key requirement for this role, so make it clear in your application that you meet this criterion and any relevant driving experience you have.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at Integrated Care 24 Ltd
✨Know the Role Inside Out
Make sure you understand both aspects of the Bank Driver/Receptionist role. Familiarise yourself with the responsibilities, like patient confidentiality and transport duties. This will help you answer questions confidently and show your genuine interest in the position.
✨Show Your Empathy Skills
Since this role involves dealing with patients who may be distressed, prepare examples of how you've demonstrated empathy in past experiences. Think about situations where you had to comfort someone or handle sensitive information, as this will highlight your suitability for the job.
✨Brush Up on IT Skills
As a receptionist, you'll need to navigate computer systems efficiently. Before the interview, practice using common software tools and think of scenarios where you successfully used technology to solve problems. This will show that you're ready to tackle the IT demands of the role.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, training opportunities, or how they support their staff. This not only shows your enthusiasm but also helps you determine if IC24 is the right fit for you.
