NHS 111 Health Advisor - Ashford

This role involves being the first voice that someone hears when they call the NHS 111 service. You'll use the NHS Pathways system to assess their needs and provide safe, non-clinical advice. The calls can range from simple prescription requests to helping someone in emotional distress. You'll need to stay calm under pressure, think on your feet, and record detailed notes quickly and accurately.

We're looking for calm, compassionate, and patient-focused individuals to become NHS 111 Health Advisors at IC24 in Ashford. When someone calls 111, you'll be the first voice they hear. Using the NHS Pathways system, you'll assess their needs and provide safe, non-clinical advice. The calls you take can range from simple prescription requests to helping someone in emotional distress. You'll need to stay calm under pressure, think on your feet and record detailed notes on the system quickly and accurately.

IC24 is the leading not-for-profit Social Enterprise providing innovative and patient-focused primary care services. IC24 provides services to over 6 million patients, including GP-led out-of-hours services, NHS 111, primary care, and secondary care support services.

We proactively encourage and support our Health Advisors to progress through the ranks as a Non-Clinical Coach, Service Manager or Team Manager where possible. We also offer development opportunities through our nationally recognised patient service qualification programme, Aspire to Excellence. If you're a good listener, can stay composed in challenging situations and want to make a real difference, we'd love to hear from you.

What You'll Get:

• Fully paid accredited training
• Salaries start from £24,929.44 per annum for daytime rotas, pro rata
• Enhancements paid between 20:00 and 06:00 hours and for all hours on weekends, with further enhancements on bank holidays
• Access to Blue Light Card and other NHS Discount Schemes
• Advanced maternity, paternity and adoption leave after 1 years service
• Opportunity to join the NHS Pension Scheme
• Additional annual leave based on length of service
• Free 24/7 independent counselling service
• Employee Assistance Programme
• Free membership to our reward and discount platform

Working Hours:

All Health Advisors must be able to work at least 50% of weekends. Full-Time Options: You'll work a mix of early and late shifts, starting from 7am or 8am and finishing as late as 10pm. If preferred, you can choose to work only late shifts or night shifts (typically 10pm to 6am). Weekend shifts are required every other weekend, but you can opt to work more if you'd like.

Part-Time Options: Part-time roles mainly focus on evening and weekend shifts, but a mix of early and evening shifts may be offered. Weekday shifts are between 4-6 hours, either early between 6am-12noon or late between 4pm-10pm and longer shifts on the weekends. Weekend-only roles are also available, and additional hours may be offered during busy periods. Please note, part-time overnight shifts are not currently available.

Training and Start Dates: We're looking for candidates who can start training in June. Please note, the training for this role runs for 5 weeks and is full time (37.5 hours per week). We offer these courses in two timetables, either Monday-Friday 9am-5pm or Evening and Weekends.

If you are shortlisted, we will invite you to an assessment evening at our Ashford Care Coordination Centre. This is a great opportunity to learn more about the role, meet the team and take part in a face-to-face interview.

We are committed to safeguarding and promoting the welfare of our service users and employees. We take robust steps to prevent harm, abuse, and neglect, and expect all staff to share this commitment. All appointments are subject to appropriate safer recruitment checks. We are committed to providing equal opportunities for all and encourage applications from ethnic minorities, those with disabilities, LGBTQ+ communities, neurodiverse individuals and other under-represented groups. We're dedicated to creating an inclusive environment where everyone feels they belong.

If you need any workplace adjustments during the application or interview process, or have accessibility requirements, please contact the recruitment team at careers@ic24.nhs.uk.

Due to the nature of this position, employment is subject to proof of eligibility to work in the UK, completion of a satisfactory enhanced DBS disclosure and 3 years of references.

No specific qualifications are required, but you'll need to be a good listener, able to stay composed in challenging situations, and have a desire to make a real difference.