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- Tasks: Be the friendly face of IC24, welcoming patients and ensuring smooth operations.
- Company: Join IC24, a leading not-for-profit social enterprise in healthcare.
- Benefits: Gain valuable experience, flexible hours, and contribute to patient care.
- Why this job: Make a real difference in patient experiences while developing essential skills.
- Qualifications: Strong communication skills and a passion for helping others.
- Other info: Dynamic work environment with opportunities for growth in healthcare.
The predicted salary is between 24000 - 36000 £ per year.
As the Receptionist, you will be the welcoming face of IC24 at our Out-of-Hours (OOH) base. This is more than just a front desk role, it’s about creating a positive first impression, ensuring smooth patient flow, and supporting clinicians to deliver exceptional care. You’ll play a vital part in maintaining patient safety, confidentiality, and comfort while helping us uphold our reputation for excellence.
Responsibilities
- Greet and register patients professionally and courteously.
- Maintain an accurate, real-time log of expected patients.
- Direct clinicians to patients based on priority, ensuring timely care.
- Handle patient information with strict confidentiality.
- Liaise with call centers for seamless coordination.
- Respond to enquiries with empathy and professionalism.
- Support clinicians with administrative tasks and problem-solving.
- Manage filing systems and maintain stock of essential supplies.
- Uphold IC24's high standards of service and continuously seek improvements.
About the Company: We are Integrated Care 24 (IC24), the leading not for profit social enterprise providing innovative and patient-focused primary care services. IC24 is committed to improving access to health and social care for our patients and reducing the demand on secondary care services. IC24 provides services to over 6 million patients, including GP-led out-of-hours services, NHS 111, primary care and secondary care support services.
Base Receptionist in Maidstone employer: Integrated Care 24 Ltd
Contact Detail:
Integrated Care 24 Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Base Receptionist in Maidstone
✨Tip Number 1
Make sure you research IC24 and understand their mission. When you know what they stand for, you can tailor your conversations to show how you align with their values. This will help you make a great first impression!
✨Tip Number 2
Practice your greeting and patient interaction skills. As the welcoming face of IC24, you'll need to be warm and professional. Role-play with a friend or family member to get comfortable with handling different scenarios.
✨Tip Number 3
Prepare some questions to ask during your interview. This shows you're genuinely interested in the role and the company. Think about how you can contribute to maintaining patient safety and comfort at IC24.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join the team at IC24.
We think you need these skills to ace Base Receptionist in Maidstone
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how you can contribute to our team at IC24.
Tailor Your Application: Make sure to tailor your application specifically for the Base Receptionist position. Highlight your relevant experience and skills that align with the responsibilities mentioned in the job description. This shows us you’ve done your homework!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for our team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Integrated Care 24 Ltd
✨Know the Company Inside Out
Before your interview, take some time to research IC24. Understand their mission, values, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Practice Your Greeting
As a Receptionist, your first impression is crucial. Practice a warm and professional greeting. Think about how you would welcome a patient and make them feel comfortable. This will set the tone for the rest of the interview.
✨Demonstrate Empathy and Professionalism
During the interview, be prepared to discuss scenarios where you had to handle sensitive information or difficult situations. Show that you can respond with empathy and professionalism, as these qualities are essential for the role.
✨Highlight Your Organisational Skills
The role involves managing patient flow and administrative tasks. Be ready to share examples of how you've successfully organised tasks in previous roles. This will demonstrate your ability to maintain efficiency and support clinicians effectively.