Team Manager in London

Team Manager OpportunitiesWe are pleased to announce several Team Manager opportunities across our Integrated Urgent Care Division, covering our NHS 111 and GP Out of Hours services, based from the following locations:Kingston House, AshfordPackage DescriptionPackage Description (Basildon, Essex)Team Manager OpportunitiesWe are pleased to announce several Team Manager opportunities across our Integrated Urgent Care Division, covering our NHS 111 and GP Out of Hours services, based from the following locations:Kingston House, AshfordReed House, NorwichPhoenix House, BasildonThese are excellent opportunities for aspiring or experienced leaders looking to develop their careers, support colleagues and contribute to the continued success of our services.At IC24, our Integrated Urgent Care services rely on skilled frontline teams and the leaders who support them every day.As a Team Manager, you'll lead and develop a team, creating a positive, high-performing culture where colleagues feel supported to deliver safe, effective and high-quality care.This is a rewarding opportunity for an aspiring or experienced leader who is passionate about developing people, driving performance and making a real difference to patient outcomes.What You’ll Focus OnLeading and developing your team: You’ll manage, coach and mentor a team of Health Advisors, building capability, confidence and consistency in how they deliver patient care.Driving performance through real-time insight: You’ll monitor call handling, quality and productivity metrics, using data to identify trends, address gaps and improve individual and team performance.Creating a culture of support and accountability: Through regular 1-1s, coaching sessions and Annual Reviews , you’ll set clear expectations, support development and manage performance effectively.Managing people processes effectively: You’ll confidently manage people matters in line with IC24 policies, including absence management, disciplinary, grievance and performance processes, ensuring fair, consistent and compliant outcomes.Maintaining quality and patient safety: You’ll oversee audits and quality assurance activity, ensuring adherence to NHS Pathways, national standards and IC24 protocols, and supporting investigations where required.Supporting recruitment and onboarding: You’ll work with recruitment and training teams to attract the right people, support interviews, and ensure new starters are effectively onboarded and supported through probation.Keeping the operation running smoothly: You’ll respond to day-to-day operational pressures, including staffing challenges and system issues, ensuring escalation processes are followed and service levels are maintained.Improving how we deliver: You’ll use feedback, audits and performance data to identify opportunities for improvement, contributing to service development and a better experience for both patients and colleagues.The environment you’ll work inIC24’s Integrated Urgent Care service operates 24/7 within a fast-paced environment.Teams work across a hybrid model, combining office-based and home working. As a Team Manager, you’ll provide visible in-person leadership, while also supporting colleagues working remotely.Flexibility is essential, with shifts including evenings, weekends and