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- Tasks: Lead and improve urgent care services, ensuring quality and performance standards are met.
- Company: IC24, a not-for-profit NHS primary care social enterprise.
- Benefits: Competitive salary, flexible working, generous leave, and ongoing development opportunities.
- Why this job: Make a real impact on patient outcomes in a supportive and innovative environment.
- Qualifications: Experience in operational management, strong leadership, and problem-solving skills.
- Other info: Join a values-led organisation focused on care, respect, and excellence.
The predicted salary is between 49016 - 49016 ÂŁ per year.
About the Role: We’re looking for a confident, resilient and hands‑on Operations Manager Service Delivery to join our Integrated Urgent Care (IUC) division. This pivotal leadership role oversees the day‑to‑day delivery of urgent care services across NHS 111, Clinical Assessment Services and face‑to‑face provision. Reporting into the Head of Service Delivery, you’ll lead through a team of Team Managers, provide clear direction, strong governance and visible leadership across services, stabilise performance, drive consistency and ensure our services meet contractual, quality and performance standards, while keeping patient experience and safety at the forefront. It’s a hands‑on, service‑led role for someone who can manage complexity, challenge constructively and bring clarity, structure and pace to service delivery, working closely with clinical, quality, people and system partners to continuously improve outcomes for patients and colleagues.
Responsibilities
- Providing strong, visible leadership across Integrated Urgent Care services, with a regular on‑site presence
- Leading and supporting Team Managers to deliver safe, effective and high‑quality services
- Ensuring contractual, performance and quality standards are consistently met across all services
- Using operational data and reporting to drive performance improvement and maintain tight governance
- Taking ownership of service delivery challenges, addressing performance, conduct and capability issues where required
- Working closely with clinical leads, quality teams and senior colleagues to deliver service improvements and new pathways
- Managing operational rotas and budgets, balancing people, quality, performance and financial priorities
- Representing IC24 at external meetings and building effective relationships across the Integrated Care System
- Participating in the IC24 on‑call rota as required
Requirements
- Experienced in an operational management role within a complex, fast‑paced environment
- Confident leading managers and multi‑layered teams, including remote workforces
- Highly operational, process‑driven and able to bring structure across multiple service strands
- Skilled at using performance data to drive improvement and decision‑making
- Calm under pressure, resilient and decisive, with strong problem‑solving skills
- An effective communicator who can build relationships and influence at all levels
- Passionate about service delivery, quality and patient experience
- Experienced within healthcare, urgent care or public services or able to demonstrate strong transferable leadership skills from a commercial or non‑healthcare operational background
About us
Why IC24? IC24 is a not‑for‑profit NHS primary care social enterprise delivering innovative urgent and primary care services across the South East of England. Every pound we make is reinvested into our services, our people and the communities we serve.
- A values‑led organisation focused on innovation, care, respect and excellence
- The opportunity to make a real impact on urgent care delivery and patient outcomes
- A supportive senior leadership team with a strong focus on quality and governance
- Opportunities to influence service design, improvement and system working
- A culture that values clarity, accountability and strong leadership
Additional Information
- Location: Ashford, Ipswich or Norwich
- Hours: 37.5 hours per week with flexibility for unsociable hours including evenings, nights, weekends and bank holidays
- DBS: Enhanced DBS check with barred list checks required
- Annual Salary up to ÂŁ49,016.29 per annum (DOE)
- Generous annual leave entitlement plus bank holidays
- Flexible and hybrid working options
- Ongoing learning and development opportunities
- Free 24/7 independent counselling service
- Access to Blue Light Card and NHS Discount Schemes
- Membership to our reward and discount platform
Equal Opportunities & Safeguarding
We have a duty to safeguard, protect and promote the welfare of those who use our services and our employees. This means we take every step we can to protect from harm, abuse and damage. We are committed to providing equal opportunities for all and encourage applications from ethnic minorities, those with disabilities, LGBTQ+ communities, neurodiverse individuals and other under‑represented groups. We’re dedicated to creating an inclusive environment where everyone feels they belong. If you need any workplace adjustments during the application or interview process, or have accessibility requirements, please contact the recruitment team.
Ready to make a difference? If you’re an experienced Operations Manager with a passion for service delivery, strong leadership and improving urgent care services, we’d love to hear from you. Visit careers.ic24.org.uk to apply.
Integrated Urgent Care Operations Manager for Service Delivery employer: Integrated Care 24 Ltd
Contact Detail:
Integrated Care 24 Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Integrated Urgent Care Operations Manager for Service Delivery
✨Tip Number 1
Get to know the company inside out! Research IC24's values, mission, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in making a difference in urgent care.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to operational management and service delivery. Think about specific examples from your past experiences that demonstrate your leadership skills and ability to drive performance improvements.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your enthusiasm for the role can leave a lasting impression. Plus, it shows that you’re proactive and genuinely interested in joining the team.
We think you need these skills to ace Integrated Urgent Care Operations Manager for Service Delivery
Some tips for your application 🫡
Show Your Leadership Skills: Make sure to highlight your experience in leading teams and managing operations. We want to see how you've tackled challenges and driven performance improvements in your previous roles.
Be Specific About Your Experience: When detailing your past roles, focus on specific examples that demonstrate your ability to meet contractual and quality standards. Use data and outcomes to back up your claims – we love numbers!
Tailor Your Application: Don’t just send a generic application! Tailor your CV and cover letter to reflect the key responsibilities and requirements mentioned in the job description. Show us why you’re the perfect fit for this role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to the right people and shows your enthusiasm for joining our team at IC24!
How to prepare for a job interview at Integrated Care 24 Ltd
✨Know Your Stuff
Make sure you understand the ins and outs of Integrated Urgent Care services. Familiarise yourself with NHS 111, Clinical Assessment Services, and the specific challenges they face. This will help you demonstrate your knowledge and show that you're ready to lead effectively.
✨Showcase Your Leadership Style
Prepare examples of how you've successfully led teams in complex environments. Be ready to discuss your approach to providing clear direction and governance, as well as how you handle performance issues. This is your chance to shine a light on your leadership skills!
✨Data-Driven Decision Making
Since the role involves using operational data to drive performance improvement, come prepared with examples of how you've used data in past roles. Discuss specific metrics you've improved and how you tackled challenges using data insights.
✨Emphasise Patient Experience
Remember, patient experience is key! Be ready to talk about how you've prioritised patient safety and quality in your previous roles. Share any initiatives you've led that improved patient outcomes, as this will resonate well with the interviewers.