At a Glance
- Tasks: Build strong customer relationships and drive growth through tailored solutions.
- Company: Join CLEO Systems, a leading not-for-profit improving healthcare access across the UK.
- Benefits: Up to £50,000 salary, flexible working, counselling support, and learning opportunities.
- Other info: Inclusive workplace with a commitment to brave ideas and diverse talent.
- Why this job: Make a real impact in healthcare while developing your career in a dynamic environment.
- Qualifications: Experience in customer success or account management, ideally in healthcare.
The predicted salary is between 50000 - 50000 £ per year.
Remote: (UK-based) - Occasional travel to Ashford, Kent
Full-time: Permanent 37.5 hours per week
Salary: Up to £50,000 per annum
About us
CLEO Systems is a wholly owned subsidiary of IC24, a leading not-for-profit social enterprise delivering innovative, patient-focused primary care services across the UK. Our mission Clinical Excellence Online (CLEO) is centred on using technology to improve access to healthcare, reduce pressure on services, and put patients first. Supporting over 6 million patients, we work closely with the NHS to deliver impactful solutions across urgent care, primary care, community services, and more.
The Role
This is a dynamic and rewarding role combining customer success, account management, and commercial growth. You’ll take ownership of key customer relationships, ensuring they achieve maximum value from our solutions while identifying opportunities to expand and strengthen partnerships always keeping patient outcomes at the centre of your work.
Key Responsibilities
- Build and maintain strong, long-term relationships with customers and partners
- Identify and drive upsell and cross-sell opportunities to support customer growth
- Use HubSpot CRM to manage pipeline, track engagement, and maintain accurate data
- Lead customer meetings, account reviews, and presentations
- Collaborate with Sales, Marketing, and Product teams to deliver tailored solutions
- Develop proposals, business cases, and commercial opportunities
- Gather and analyse customer feedback and market intelligence
- Monitor customer satisfaction and act on insights to improve outcomes
About You
We’re looking for someone who combines strong relationship-building skills with commercial awareness and a proactive mindset. You’ll ideally bring:
- Experience in customer success, account management, or software sales
- Experience within healthcare or a regulated environment (highly desirable)
- Minimum 5 years’ experience in a similar or relevant role
- Strong stakeholder management and communication skills
- A proactive, entrepreneurial approach to identifying opportunities
- Experience using a CRM system (HubSpot preferred)
- Confidence presenting to customers and influencing decision-making
What’s in it for You?
- Salary up to £50,000 per annum
- Flexible hybrid working
- 24/7 confidential counselling support
- Employee rewards and discount platform
- Learning and development opportunities
- 1 paid volunteering day each year
Additional Information
This role is subject to:
- Right to work in the UK
- Basic DBS check
- Two satisfactory references
At CLEO Systems, we believe in brave ideas and brave people. We’re committed to building an inclusive workplace and encourage applications from under-represented groups. If you require any adjustments or accessible recruitment materials, we’re here to help.
Customer Success Manager employer: Integrated Care 24 Ltd
At CLEO Systems, we pride ourselves on being an exceptional employer that champions innovation and patient-focused care. Our flexible hybrid working model, coupled with a strong commitment to employee development and well-being, ensures that our team thrives in a supportive environment. With opportunities for meaningful impact in the healthcare sector and a culture that values inclusivity and collaboration, joining us as a Customer Success Manager means being part of a mission-driven organisation dedicated to making a difference.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Integrated Care 24 Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Integrated Care 24 Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Success Manager
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Integrated Care 24 Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Integrated Care 24 Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Integrated Care 24 Ltd!
How to prepare for a job interview at Integrated Care 24 Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
