At a Glance
- Tasks: Greet patients, manage appointments, and handle administrative tasks with a friendly approach.
- Company: Join IC24, a leading not-for-profit social enterprise in healthcare.
- Benefits: Earn £12.71 per hour, enjoy enhanced leave, and access NHS discounts.
- Other info: We value diversity and encourage applications from all backgrounds.
- Why this job: Make a positive impact on patient care while developing your skills in a supportive environment.
- Qualifications: Excellent communication skills and a calm, caring attitude are essential.
The predicted salary is between 25000 - 27000 € per year.
What You’ll Be Doing
- Warmly greet and check in patients, ensuring a positive first impression
- Book appointments and manage queries via phone, email, and in person
- Process prescription requests and accurately update patient records
- Handle payments, post, emails, and other administrative tasks
- Keep reception and consulting areas tidy and well-stocked
- Manage patient registrations and assist with online service queries
- Send referral forms and liaise with hospitals and community services
- Maintain strict confidentiality and comply with data protection regulations
What You’ll Bring
- A calm, courteous, and caring approach
- Excellent communication and IT skills, including Microsoft Office
- Ability to multitask and work efficiently under pressure
- Strong commitment to confidentiality and data security
- Flexibility to cover shifts and adapt to changing priorities
- Accurate record‑keeping and a friendly, approachable manner
Who are we?
We are Integrated Care 24 (IC24), the leading not for profit Social Enterprise providing innovative and patient focused primary care services. IC24 is committed to improving access to health and social care for our patients and reducing the demand on secondary care services. IC24 provides services to over 6 million patients, including GP led out-of-hours services, NHS 111, primary care and secondary care support services.
Location
Ship Street Surgery, Ground Floor/First Floor, Ship Street, Brighton, BN1 1AE
What's in it for you
- Hourly pay of £12.71
- Opportunity to join the NHS Pension Scheme
- Additional annual leave above statutory minimum based on service
- Enhanced family leave (maternity, paternity and adoption leave and pay)
- Employee Assistance Programme including free 24/7 independent counselling and occupational health services
- Free membership to our reward and discount platform
- Access to Blue Light Card and other NHS Discount Schemes
Due to the nature of this position, employment is subject to proof of eligibility to work in the UK, completion of a satisfactory standard DBS disclosure and two references. We are committed to providing equal opportunities for all and encourage applications from ethnic minorities, those with disabilities, LGBTQ+ communities, neurodiverse individuals, and other under-represented groups. We’re dedicated to creating an inclusive environment where everyone feels they belong. We have a duty to safeguard, protect and promote the welfare of those who use our services and our employees. This means we take every step we can to protect from harm, abuse and damage. If you need any workplace adjustments during the application or interview process, or have accessibility requirements, please contact the recruitment team at careers@ic24.nhs.uk.
Receptionist in Brighton employer: Integrated Care 24 Ltd
At Integrated Care 24 (IC24), we pride ourselves on being an exceptional employer, offering a supportive and inclusive work culture that prioritises employee well-being and professional growth. Located in the vibrant city of Brighton, our team enjoys competitive pay, generous leave policies, and access to valuable resources like the NHS Pension Scheme and Employee Assistance Programme, all while making a meaningful impact on the health and social care of over 6 million patients.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist in Brighton
✨Tip Number 1
First impressions matter, so when you walk into that interview, bring your best self! Greet everyone with a smile and show off that friendly, approachable manner. Remember, you're not just applying for a job; you're showcasing how you'd fit into the team.
✨Tip Number 2
Be ready to chat about your multitasking skills! Think of examples where you've juggled multiple tasks under pressure. This will show them you can handle the busy reception environment like a pro!
✨Tip Number 3
Don’t forget to highlight your IT skills during the interview. Brush up on Microsoft Office and be prepared to discuss how you’ve used it in past roles. It’s all about showing you can keep those patient records accurate and up-to-date!
✨Tip Number 4
Finally, make sure to ask questions! Show your interest in the role and the company. Inquire about their approach to patient care or how they support their staff. This not only helps you understand if it's the right fit but also leaves a lasting impression!
We think you need these skills to ace Receptionist in Brighton
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and how your unique experiences make you a great fit.
Tailor Your Application:Make sure to customise your application to match the job description. Highlight your relevant skills and experiences that align with what we’re looking for, like your communication skills and ability to multitask under pressure.
Keep It Clear and Concise:We appreciate clarity! Keep your application straightforward and to the point. Use bullet points where possible to make it easy for us to read and find the key information about your qualifications.
Check Your Details:Before hitting send, double-check your application for any typos or errors. A polished application shows attention to detail, which is super important for a receptionist role. And remember, apply through our website for the best chance!
How to prepare for a job interview at Integrated Care 24 Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a receptionist. Familiarise yourself with tasks like booking appointments, managing queries, and maintaining patient records. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Show Off Your Communication Skills
As a receptionist, excellent communication is key. Practice articulating your thoughts clearly and confidently. You might even want to role-play common scenarios, like handling a difficult patient or answering a tricky query. This will prepare you to showcase your calm and courteous approach during the interview.
✨Demonstrate Your Multitasking Ability
In a busy reception environment, multitasking is essential. Think of examples from your past experiences where you've successfully juggled multiple tasks. Be ready to discuss how you prioritised your workload and maintained efficiency under pressure, as this will resonate well with the interviewers.
✨Emphasise Confidentiality and Data Security
Given the importance of confidentiality in healthcare, be prepared to talk about your understanding of data protection regulations. Share any relevant experiences where you ensured patient information was kept secure. This will highlight your commitment to safeguarding sensitive information, which is crucial for the role.
