Responsibilities
- help build out Product Service Desk.
- You will support the CLEO Product Portfolio, assist in managing tickets, carry out proactive monitoring of systems and answer customer tickets and calls within contracted SLA.
Requirements
- We are looking for candidates who can demonstrate strong communication skills and an energetic can-do attitude to drive our business forward.
- Candidates should possess strong communication skills and a positive attitude to drive business growth and support the organisation's expansion.
- Candidates must also provide proof of eligibility to work in the UK, complete a satisfactory basic DBS disclosure, and supply two references.
The Role CLEO Systems is a missiondriven, highperforming organisation where our people can thrive, grow, and do their best work. We provide highly capable, innovative, and integrated software solutions across Integrated Urgent Care, and every role at CLEO Systems contributes to our purpose: simplifying connected care. An exciting role in which you as Service Desk Assistant will help build out Product Service Desk. You will support the CLEO Product Portfolio, assist in managing tickets, carry out proactive monitoring of systems and answer customer tickets and calls within contracted SLA.We are looking for candidates who can demonstrate strong communication skills and an energetic can-do attitude to drive our business forward.Currently initiating our next phase of our solution portfolio growth and company expansion, now is a fantastic time to be joining us as we start the next phase of our exciting journey.
Who are we? CLEO Systems is a wholly owned subsidiary of Integrated Care 24 (IC24), the leading not-for-profit Social Enterprise providing innovative and patient focused primary care services. We are committed to delivering Clinical Exce, CLEO Systems is seeking a Service Desk Assistant to contribute to its mission of simplifying connected care through innovative software solutions. This role involves supporting the CLEO Product Portfolio, managing tickets, monitoring systems proactively, and responding to customer queries within the agreed Service Level Agreement (SLA). Candidates should possess strong communication skills and a positive attitude to drive business growth and support the organisation's expansion. Candidates must also provide proof of eligibility to work in the UK, complete a satisfactory basic DBS disclosure, and supply two references. This is an exciting opportunity to be part of a high-performing and mission-driven team as CLEO Systems enters a new phase of growth and expansion.
CLEO Systems is a wholly owned subsidiary of Integrated Care 24 (IC24), a leading not-for-profit Social Enterprise in the UK. IC24 is dedicated to providing innovative, patient-focused primary care services, and through its subsidiary CLEO Systems, it aims to deliver Clinical Excellence Online by improving access to health and social care and reducing the demand on secondary care services. IC24 serves over 6 million patients and offers services including GP led out-of-hours services, NHS 111, and primary and secondary care support services. CLEO Systems plays a critical role in supporting this mission by providing integrated software solutions across Integrated Urgent Care.
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Service Desk Assistant in Ashford employer: Integrated Care 24 Ltd
Integrated Care 24 Ltd is an excellent employer for those seeking a fulfilling role in primary care within the vibrant community of Brighton. We prioritise employee wellbeing and professional development, offering flexible working hours and a collaborative culture that fosters growth and innovation. Join us to make a meaningful impact in patient care while enjoying the benefits of working in a supportive, not-for-profit environment.
