Operations Duty Manager

Operations Duty Manager – Weekends (Saturday, Sunday and Monday)

Department: Jones Lang LaSalle Resources (JLLR)
Site: Victoria Place Shopping Centre, London SW1W 9SJP

Job Description

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world‑class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and find a place where they belong.

Purpose of the Role

The Operations Duty Manager plays a pivotal role in the success of the Centre Management operation. The incumbent must possess an operational and FM administrative bias within a retail environment, ensuring close liaison between internal and external stakeholders. This role provides essential compliance and operational support as part of the overall JLL centre management team, takes ownership of specific projects, and coordinates and implements effective procedures to maintain the Shopping Centre’s performance, with focus on Health & Safety compliance and service partner management. Cooperation between Victoria Railway Station teams and the Self‑Help Agency is mandatory.

Relationships

• Reports to: Centre Manager
• Responsibility: Supervising on‑site operational management (not limited to) of service partners, monitoring retail partner engagement, and liaising with internal & external stakeholders including the client and support partners.

Key and General Responsibilities

• Prepare periodic reports for the Centre Management team in an agreed, professional manner.
• Support and facilitate implementation of Victoria Place Customer Services policies.
• Update JLL PM property management systems where applicable.
• Produce reports, memoranda, emails and other communications at the request of the Centre Manager.
• Administer mandatory compliance and management reports, ensuring they are updated, maintained and distributed.
• Administer Health & Safety compliance records/processes in a timely manner.
• Maintain flexibility around hours or days worked.
• Oversee operational and facilities management during the weekend period and review opportunities for service efficiency.
• Liaise with JLL’s wider helpdesk and IFM team where required.
• Develop and ensure compliance with the Shopping Centre emergency planning and business continuity plan, reviewing and updating it as necessary.
• Assist in managing the Shopping Centre scenario‑based training to improve emergency preparedness.
• Ensure compliance with the Managing Agent’s Working Practices Manual, where applicable.
• Supervise Service Partners to complete accident and incident reporting.
• Motivate Service Partners to meet mandatory KPI standards.
• Perform other duties not listed as mandatory must not be mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mand.

Operational Reporting Responsibilities

• Take ownership of inspecting front‑of‑house (FoH) and back‑of‑house (BoH) areas.
• Provide essential input into JLL and Centre reports.
• Assist the broader centre management team in monitoring marketing or commercialisation activity.
• Conduct regular liaison with Retail Partners.
• Ensure compliance with Health & Safety and Environmental statutory mandates and the Managing Agent’s best‑practice procedures.
• Supervise contracted service teams during the period, via their managers, for Soft Services, Hard Services and Vertical Transportation.
• Mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mand.

Location

On‑site – London, GBR

Equal‑Opportunity Employer & Reasonable Accommodations

Jones Lang LaSalle (“JLL”) is an Equal‑Opportunity Employer and is committed to providing reasonable accommodations to individuals with disabilities. If you require accommodation for any part of the employment process, please contact us at the designated email address.

Job ID: TPBN1_UKTJ