At a Glance
- Tasks: Manage work orders and coordinate services to keep operations running smoothly.
- Company: Integral UK, a leading facilities management company ensuring properties stay pristine.
- Benefits: Starting salary of £26,000, generous leave, and development opportunities.
- Other info: Fast-paced environment with plenty of room for personal and professional growth.
- Why this job: Join a dynamic team and make a real difference in service delivery.
- Qualifications: 2+ years in scheduling or work order management; customer service experience is key.
The predicted salary is between 26000 - 27500 £ per year.
Responsibilities
- Responsible for the execution of the end-to-end work order management, including the co-ordination of all planned and reactive services within remit.
- Detailed planning of work with Integral engineering and our supply chain.
- Accurately record all information necessary to resolve reported service requests, incidents and complaints, including accurate classification to enable trend analysis.
- Monitor, action and escalate work orders and incidents as appropriate to achieve agreed service levels and keep customers informed of status and progress of resolution.
- Procurement of services from external supply partners, including purchase order creation and service delivery management.
- Develop and maintain a good understanding of the core Maximo application, mobile and scheduling systems, the facilities management services provided to clients, client systems and all relevant processes and procedures.
- Identify and apply opportunities to develop and improve skills, seeking assistance to acquire new skills and maintaining a record of own development and call observations.
- Take action to keep up to date with changes to the contract and share information learned with the team and wider stakeholders.
- Handle and actively resolve any customer issues according to the Customer Complaint process.
- Be prepared to work on any CEC contracts, projects and initiatives at short notice to support the changing needs of the business.
Qualifications
- 2+ years working within a work order / scheduling / mobile resource planning environment; FM is advantageous.
- Experience in coordinating service delivery in a mobile field force environment, including parts management and subcontract service delivery.
- Experience of working in a customer service environment driven by customer SLAs, performance measurement and personal work targets essential.
- Excellent communication - both written and verbal.
- Ability to stay calm in a high-paced environment.
Company overview
Integral UK is a facilities management company. We keep the businesses and brands that you know and love, safe and operational. Our customers rely on us to ensure their properties stay in pristine condition and we take great pride in looking after them all; shops, warehouses, train stations, offices, police stations... the list goes on.
Benefits
- A starting salary of £26,000.
- A generous development framework with potential earnings of £27,500 within your first 2 years.
- 24 days of Annual leave + Bank holidays with an opportunity to purchase more via our salary sacrifice scheme.
- Overtime opportunities.
- Employee assistance programmes.
- Along with other perk schemes.
Scheduler in Warrington employer: Integral UK
Integral UK is an exceptional employer that prioritises employee growth and development within a dynamic facilities management environment. With a generous salary structure, extensive benefits including 24 days of annual leave, and a supportive work culture that encourages skill enhancement, employees are empowered to thrive in their roles while contributing to the maintenance of vital public and private spaces across the UK.
StudySmarter Expert Advice🤫
We think this is how you could land Scheduler in Warrington
✨Tip Number 1
Get to know the company inside out! Before your interview, do a bit of research on Integral UK and their facilities management services. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to scheduling and customer service. Think about your past experiences and how they relate to the responsibilities listed in the job description.
✨Tip Number 3
Show off your communication skills! During the interview, be clear and concise in your responses. Remember, they want to see how well you can convey information, especially in a high-paced environment.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It’s a great way to keep yourself fresh in their minds and shows your enthusiasm for the position.
We think you need these skills to ace Scheduler in Warrington
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Scheduler role. Highlight your experience in work order management and any relevant skills that match the job description. We want to see how your background fits with what we do at Integral UK!
Show Off Your Communication Skills:Since excellent communication is key for this role, don’t shy away from showcasing your written and verbal skills. Use clear and concise language in your application to demonstrate your ability to keep customers informed and engaged.
Highlight Your Problem-Solving Abilities:We love candidates who can think on their feet! Share examples of how you've resolved customer issues or managed service delivery challenges in the past. This will show us you can handle the fast-paced environment we thrive in.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at Integral UK!
How to prepare for a job interview at Integral UK
✨Know Your Stuff
Make sure you have a solid understanding of work order management and scheduling systems, especially Maximo. Brush up on your knowledge of facilities management services and be ready to discuss how you've successfully coordinated service delivery in the past.
✨Show Off Your Communication Skills
Since excellent communication is key for this role, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated with customers and team members, especially in high-pressure situations.
✨Be Customer-Centric
Demonstrate your commitment to customer service by sharing specific instances where you've resolved complaints or improved service delivery. Highlight your understanding of SLAs and how you've met or exceeded them in previous roles.
✨Stay Calm Under Pressure
Prepare for situational questions that test your ability to stay calm in a fast-paced environment. Think of examples where you've successfully managed multiple tasks or handled unexpected challenges without losing your cool.
