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- Tasks: Coordinate client services, manage calls, and support engineers for seamless service delivery.
- Company: Join a dynamic team at a leading service provider in Birchwood.
- Benefits: Competitive salary, career development opportunities, and a supportive work environment.
- Why this job: Be the key player in ensuring customer satisfaction and service excellence.
- Qualifications: Detail-oriented with strong communication and organisational skills.
- Other info: Opportunity to work on diverse projects and contribute to environmental initiatives.
The predicted salary is between 30000 - 42000 £ per year.
We are seeking a detail-oriented Service Coordinator to join our team and ensure seamless delivery of client services in Birchwood.
- To answer and log incoming calls and requests from internal and external customers.
- Coordination of engineer resources and labour in conjunction with other team members and Service Manager.
- To order parts and raise purchase orders for subcontractor labour where required.
- To initiate first stage internal and customer escalation processes.
- Take on projects as and when required and see them through to successful completion.
- To prioritise customer contracts / outstanding calls and despatch engineers.
- To identify cost saving initiatives.
- Where possible - to assist others with tasks that may be outside of the scope of your role.
- Ensure that all relevant company and legislative policies and best practices are adhered to and maintained at all times.
- Effective and efficient WIP management of all call types from creation through to invoice completion and job closure.
- To comply with Integral’s environmental policies and putting forward new ideas for improving environmental efficiencies.
- Adhere to H&S procedures with due regard for business constraints and efficiency.
- Generating quotes for customers.
- Updating, uploading and checking of the clients’ online systems & KPI reports.
- Provide holiday cover for other administration roles.
- To record and control cylinder rentals.
- To provide day to day support to the Administration Supervisor in call management, call handling, and general administration of the service contracts in line with customer and Integral KPI’s.
Service Coordinator employer: Integral UK
Contact Detail:
Integral UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Coordinator
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on a Service Coordinator role.
✨Tip Number 2
Prepare for interviews by practising common questions related to service coordination. Think about how you can showcase your attention to detail and ability to manage multiple tasks effectively.
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values. Check out our website for openings that match your skills and interests, and tailor your approach to each one.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can set you apart from other candidates. It shows your enthusiasm for the role and keeps you fresh in their minds.
We think you need these skills to ace Service Coordinator
Some tips for your application 🫡
Show Your Attention to Detail: As a Service Coordinator, being detail-oriented is key. Make sure your application is free from typos and clearly structured. We want to see that you can communicate effectively right from the start!
Highlight Relevant Experience: When you're writing your application, focus on any previous roles where you've coordinated services or managed customer requests. We love seeing how your past experiences align with what we do at StudySmarter.
Be Proactive in Your Approach: Don’t just list your skills; show us how you’ve used them! If you've initiated projects or improved processes in previous jobs, share those stories. We appreciate candidates who take the initiative!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Integral UK
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Service Coordinator role. Familiarise yourself with the key responsibilities like managing calls, coordinating engineers, and handling customer requests. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Prepare Real-Life Examples
Think of specific situations from your past experiences where you've successfully managed tasks similar to those listed in the job description. Whether it's coordinating resources or handling customer escalations, having concrete examples ready will make your answers more impactful.
✨Showcase Your Attention to Detail
As a Service Coordinator, attention to detail is crucial. During the interview, highlight instances where your meticulous nature has led to successful outcomes. This could be anything from ensuring compliance with policies to managing WIP effectively. Make it clear that you take pride in your work.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the types of projects you might handle, or how success is measured in this role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
