Technical Contract Manager in London

The Technical Account Manager will be responsible for supporting sector specific business development, to deliver efficient and effective service provision, in line with agreed budgets and service specifications. The Technical Contract Manager will monitor and report on the quality and financial performance of all services within the scope of the accounts, to include innovation in service delivery, financial and commercial soundness.

Key Tasks

• Provide leadership of the engineering team, in delivering all contractually required outcomes including MEP Specialist Vendors.
• Operate all systems within the facility in a competent, effective and efficient manner (including HV/LV Switching Operations).
• Make recommendations for improvement and provide concise technical reports when required.
• Manage all activities relating to the technical and efficient operation of the installed building systems including all MEP assets and compliance with statutory regulations.
• Work closely with the engineering team to ensure that Specialist Vendor visits have been prepared and approved in line with Specialist Vendor X-Plans/Corrigo Schedules.
• Ensure all critical works have Change Management approval prior to works.
• Ensure the team and Specialist Vendors comply with the contractual service level agreements (SLA's).
• Take a leading role in the operation of the CMMS system, ensuring that MEP PPM, Reactive and Corrective Work Orders are accurately completed.
• Monitor progress and manage team performance to ensure compliance with expected outputs.
• Attend weekly operations meetings, and other client meetings as requested, in conjunction with Monthly & Quarterly Report Meetings.
• Complete the Monthly and Quarterly Engineering Reports ensuring that significant events or activities are noted (Including MEP Asset Reliability Reports).
• Own the engineering risk register and report on critical systems availability/asset reliability.
• Review engineering competency, skills gaps and future training, ensuring the contract is staffed by competent teams, and that effective succession planning arrangements are in place.
• Compile critical incident & near miss reporting and after-action reviews for any critical incident.
• Ensure all MEP planned/corrective/reactive maintenance is undertaken in line with requirements of OEM/SFG20 as a minimum.
• Ensure all critical equipment operational issues are brought to the Customers attention immediately and provide all relevant reports with recommendations.
• Own statutory compliance (Logbooks) and Integral/JLL Global and Regional Compliance Standards.
• First Line Management of escalation of Specialist Vendor performance issues.
• Ensure all technical/legislative updates are effectively communicated and implemented by the engineering team.
• Participate actively in the site escalation process, including on-call and support in the event of MEP emergency response requirements.
• Own the financial performance of the account including the development of opportunities relating to projects.

Personal Specification

• Minimum of 5 years relevant experience in Critical Environments such as Banking HQ and Data Centres or Similar.
• HV/LV Authorised Person (Or the ability to attend the training required to obtain sign off by AE).
• Electrical/Mechanical Engineering HNC or HND (Successfully completed apprenticeship in either).
• C&G Pts. 1 & 2, equivalent or exceeds.
• 18th Edition IEE: Wiring and Installation.
• IOSH Managing Safely (Or NEBOSH equivalent).
• Excellent communication skills and the ability to deal with all levels of staff/management/customers.
• Ability to lead, motivate and direct a small team of engineers and supervisors.
• Completed ILM3/5 or similar.
• Enthusiasm & Proactive in achieving the highest standard of operation.
• Excellent IT and report writing skills.
• Ability to work under pressure whilst remaining calm, clear thinking and able to deliver the required services to the client within given time constraints.
• Individuals who can demonstrate commitment and previous experience; but not meet all the required technical qualifications may be considered subject to Operations Directors approval.
• Demonstrate a willingness to attend on and off-site training for MEP assets, which may require nights away from home due to the nature of the specialist training such as HV/LV Authorised Person Training.
• Advanced communication skills with a full understanding of customer needs & expectations.
• A high level of initiative, with drive to continuously improve the operation.
• A smart presentable professional appearance.
• Ability to comprehend and act upon both verbal and written instructions.
• Integrity, honesty and punctuality is also expected.
• Collaborative Team Player, who works effectively to achieve common goals.

The above is a guideline to the role and is not intended to be fully inclusive or exclusive of the duties required. At times it may be requested additional tasks/responsibilities are undertaken at Integral Management request.