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For Companies At a Glance
- Tasks: Lead and manage a dynamic engineering team in fire detection service delivery.
- Company: Join Hall & Kay, a leader in fire and security solutions.
- Benefits: Competitive salary, generous holiday, pension scheme, and health cash plan.
- Why this job: Make a real impact in fire safety while developing your leadership skills.
- Qualifications: Experience in service delivery within the fire and security industry is essential.
- Other info: Fast-paced environment with opportunities for career growth and development.
The predicted salary is between 43200 - 72000 £ per year.
Location: Central London
Summary of Role
A key role within the growing H&K Fire Detection team heading up the service delivery with a drive to making sure that both client SLA's are achieved and the Fire Detection service department is efficiently in line with company standards. A capable understanding of fire systems is essential and this role would ideally suit somebody from a previous fire engineering background or experience in a similar Service Manager role within the engineering industry.
What you will be doing
- Leading, recruiting, developing and line managing the engineering team.
- Coordinating with contractors and suppliers.
- Managing the resolution of any delays.
- Hiring and training new employees.
- Managing process improvements.
- Ensuring compliance with regulatory requirements.
- Managing materials and equipment budget.
- Ensuring quality of work carried out by engineering staff and sub-contractors complies with LPS requirement.
- Managing and delegating engineering escalations within the department.
- Attending monthly management meetings to both contribute and work with the other senior managers within the business.
- Meeting clients as and when required.
- Ensure a safe and secure working environment at all times for our own employees and those of our customers.
- Ensuring approved sub-contractors and suppliers are performance/compliance monitored in order to maintain approval listing.
What we will need from you
- Knowledge and experience gained in senior service delivery role within the fire and security industry (essential).
- Detailed knowledge and understanding of LBPS standards (essential).
- Experience in recruiting, managing, developing and leading a team (essential).
- Able to work in a fast paced environment and make decisions (essential).
- Proven organisational skills with the ability to meet deadlines, deliver to KPI's and service level agreements (essential).
- Excellent interpersonal skills with the ability to communicate effectively to both internal and external stakeholders/customers/team members (essential).
- Proven skills in delivering process/service enhancement and always using initiative to identify future areas for improvement (essential).
- Ability to build successful relationships and provide first class customer service to our existing clients (essential).
What you can expect in return
- Salary Range competitive & negotiable depending on relevant experience
- 25 days holiday plus bank holidays and option to buy 5 days
- Contributory company pension scheme
- Car allowance
- Life Assurance
- Funded Health Cash Plan
- Hours: 36.5 hours per week (Monday to Thursday 8.45 – 16.40, Friday 8.45 – 16:00)
Please note: You will be required to undertake a basic or enhanced DBS check as part of your job role at Hall & Kay.
Service Operations Manager in London employer: Integral UK
Contact Detail:
Integral UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Operations Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the fire and security industry. Attend events, join relevant groups, and don’t be shy about asking for introductions. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your experience in service delivery. This will help you tailor your responses and show them you’re the perfect fit for the role.
✨Tip Number 3
Showcase your leadership skills! Be ready to discuss your experience in managing teams and improving processes. Use specific examples that highlight your ability to meet KPIs and deliver exceptional service – this is what they want to hear!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. Let’s get you that Service Operations Manager role!
We think you need these skills to ace Service Operations Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Operations Manager role. Highlight your experience in fire systems and service delivery, and don’t forget to mention any relevant achievements that align with the job description.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team. Mention your leadership skills and how you’ve successfully managed teams in the past, especially in fast-paced environments.
Showcase Your Interpersonal Skills: Since this role involves a lot of communication with clients and team members, make sure to highlight your excellent interpersonal skills. Share examples of how you've built successful relationships in previous roles.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at Integral UK
✨Know Your Fire Systems
Make sure you brush up on your knowledge of fire systems and LBPS standards before the interview. Being able to discuss specific examples from your past experience will show that you understand the technical aspects of the role and can hit the ground running.
✨Showcase Your Leadership Skills
Prepare to talk about your experience in leading and developing teams. Think of specific instances where you successfully managed a team or improved processes. This will demonstrate your capability to lead the engineering team effectively.
✨Be Ready for Scenario Questions
Expect questions about how you would handle delays or manage client expectations. Prepare some scenarios from your previous roles where you successfully navigated challenges, as this will highlight your problem-solving skills and ability to work under pressure.
✨Communicate Effectively
Practice articulating your thoughts clearly and confidently. Since excellent interpersonal skills are essential for this role, consider doing mock interviews with a friend to refine your communication style and ensure you can engage with both internal and external stakeholders.
