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For Companies At a Glance
- Tasks: Manage work orders and coordinate services to keep operations running smoothly.
- Company: Integral UK, a leading facilities management company ensuring properties stay pristine.
- Benefits: Starting salary of £26,000, generous leave, overtime opportunities, and employee assistance programmes.
- Why this job: Join a dynamic team and make a real impact on essential services across various sectors.
- Qualifications: 2+ years in scheduling or service delivery, excellent communication skills, and calm under pressure.
- Other info: Great career development opportunities with potential earnings of £27,500 in 2 years.
The predicted salary is between 26000 - 27500 £ per year.
Main Duties & Responsibilities
- Responsible for the execution of the end-to-end work order management, including the co-ordination of all planned and reactive services within remit, detailed planning of work with Integral engineering and our supply chain.
- To accurately record all information necessary to resolve reported service requests, incidents and complaints, including accurate classification to enable trend analysis.
- To monitor, action and escalate work orders and incidents as appropriate to achieve agreed service levels and to keep customers informed of status and progress of resolution.
- Procurement of services from external supply partners, including purchase order creation and service delivery management.
- To develop and maintain a good understanding of the core Maximo application, mobile and scheduling systems, the facilities management services provided to clients, client systems and all relevant processes and procedures.
- To identify and apply opportunities to develop and improve skills, seeking assistance to acquire new skills and maintaining a record of own development and call observations.
- To take action to keep up to date with changes to the contract and sharing information learned with the team and wider stakeholders.
- To handle and actively resolve any customer issues according to the Customer Complaint process.
- To be prepared to work on any CEC contracts, projects and initiatives at short notice to support the changing needs of the business.
Qualifications & Experience
- 2+ years working within a work order / scheduling / mobile resource planning environment; FM is advantageous.
- Experience in coordinating service delivery in a mobile field force environment, including parts management and subcontract service delivery.
- Experience of working in a customer service environment driven by customer SLAs, performance measurement and personal work targets essential.
- Excellent communication – both written and verbal.
- Ability to stay calm in a high-paced environment.
What’s on offer?
- A starting salary of £26,000.
- A generous development framework with potential earnings of £27,500 within your first 2 years.
- 24 days of Annual leave + Bank holidays with an opportunity to purchase more via our salary sacrifice scheme.
- Overtime opportunities.
- Employee assistance programmes.
- Along with other perk schemes.
Scheduler in Lincoln employer: Integral UK
Contact Detail:
Integral UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Scheduler in Lincoln
✨Tip Number 1
Network like a pro! Reach out to people in the facilities management industry, especially those who work with scheduling and work order management. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by practising common questions related to scheduling and customer service. We recommend role-playing with a friend or using online resources to get comfortable with your responses. Confidence is key!
✨Tip Number 3
Showcase your skills! When you get the chance to meet potential employers, whether at a networking event or an interview, be ready to discuss specific examples of how you've successfully managed work orders or improved service delivery in the past.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search. Let’s get you that Scheduler role!
We think you need these skills to ace Scheduler in Lincoln
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Scheduler role. Highlight your experience in work order management and customer service, as these are key aspects of the job. We want to see how your skills match what we're looking for!
Show Off Your Communication Skills: Since excellent communication is a must-have for this role, don’t shy away from showcasing your written and verbal skills. Use clear and concise language in your application to demonstrate that you can communicate effectively, just like we do at StudySmarter.
Be Specific About Your Experience: When detailing your past roles, be specific about your experience with scheduling and service delivery. Mention any relevant tools or systems you've used, especially if you have experience with Maximo or similar applications. We love seeing concrete examples!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Integral UK!
How to prepare for a job interview at Integral UK
✨Know Your Stuff
Make sure you understand the core Maximo application and scheduling systems mentioned in the job description. Brush up on your knowledge of work order management and facilities management services, as this will show that you're serious about the role.
✨Show Off Your Communication Skills
Since excellent communication is key for this position, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated with customers or team members in past roles, especially in high-pressure situations.
✨Be Ready to Problem-Solve
Think of specific instances where you've successfully resolved customer issues or managed service delivery challenges. Be prepared to discuss these scenarios during the interview to demonstrate your ability to stay calm and effective under pressure.
✨Demonstrate Your Adaptability
Integral UK values flexibility, so be ready to talk about times when you've had to adapt quickly to changing circumstances. Highlight your willingness to take on new projects or contracts at short notice, showing that you're a team player who can handle whatever comes your way.
