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For Companies At a Glance
- Tasks: Oversee facilities management and ensure top-notch customer experience at client sites.
- Company: Join a forward-thinking public sector organisation in Edinburgh.
- Benefits: Enjoy 25 days holiday, health cash plan, and career development opportunities.
- Why this job: Make a real impact by enhancing workplace experiences and customer satisfaction.
- Qualifications: Experience in facilities maintenance and strong communication skills required.
- Other info: Be part of an inclusive culture that values teamwork and personal growth.
The predicted salary is between 21500 - 24500 £ per year.
The Role:
£25k-£28k Full time – Edinburgh EH3 8EH
We are currently recruiting for a FM Coordinator to join our public sector and work in a revolutionary way at client\’s sites with a real focus on workplace and customer experience. In this forward-thinking role you will be enlisted to oversee total facilities management service delivery at the site in Edinburgh.
A very customer orientated position, you will be responsible for supporting the Workplace Liaison Manager ensuring the company delivers its contractual obligations on time. The successful candidate will be required to work from the client\’s site and will report directly into the Workplace Liaison Manager. You will be rewarded with salary reflective of background, skill set and experience.
Day to day:
- Responsible for the delivery of all hard and soft services including support for cleaning, housekeeping, emergency call out, PPM, reactive repair as required on a site by site basis including the direction, supervision and oversight of subcontracted services
- Promotes high level of satisfaction among customer/end-users by anticipation and promptly responding to their service requirements
- Always assures prompt response by other team members and selected contractors to exceed customer expectations
- Gives direction on site to promote engagement and excellence in customer service and delivery
- Understanding of the critical systems on site including UPS, generator, fire alarm etc with an ability to provide facilities support to the client business
- Ensures compliance with local legislative requirements, Integral and client best practice, policies and procedures
- Acts as go-to person in relation to all facilities activities on sites ensuring potential roadblocks are identified and removed
- Supports emergency preparedness and crisis planning on a site by site basis
- Develops a close working relationship with all vendors under his/her control to ensure full understanding of the Client culture and inclusion in the team delivering a high-quality service.
- Is the first point of contact relating to all building issues
- Ensures delivery of PPM in line with agreed timelines and monitors vendors to ensure service delivery in line with KPI/SLAs
- Monitors and ensures office housekeeping and cleanliness is delivered to highest quality level
- Communicates in an open, honest, transparent manner with the ability to tailor the message to specific audience and their needs
- Adds value in delivery and innovation
- Oversees delivery of Service Charged elements of property management on behalf of the client, where services are delivered by the Landlord
Essential Skills, experience and qualifications:
- Knowledge within the Facilities Maintenance sector with some technical experience
- Previous experience in a similar role
- Understanding of UK health and safety requirements
- Mechanical, organisational, interpersonal and IT skills
- Ability to multitask and possess the physical capability to engage in manual labour
- Courteous and helpful approach with strong communication skills both verbal and written
- Ability to prioritise tasks, work to deadlines with minimal supervision
- Proactive approach to identifying and rectifying matters relating to the building
- Able to manage/support crisis situations
- Self-motivated and can work independently
- Excellent admin skills
What you can expect from us
You\’ll join an entrepreneurial, inclusive culture. One where we succeed together – across the desk and around the globe. Where like-minded people work naturally together to achieve great things.
Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sights and imagine where Integral and JLL can take you…
Facilities Coordinator employer: Integral UK
Contact Detail:
Integral UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Facilities Coordinator
✨Tip Number 1
Network like a pro! Reach out to people in the facilities management sector on LinkedIn or at local events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice your communication skills! As a Facilities Coordinator, you'll need to interact with various stakeholders. Role-play common scenarios with a friend to boost your confidence and ensure you can articulate your thoughts clearly.
✨Tip Number 4
Don't forget to apply through our website! We make it easy for you to find roles that match your skills and interests. Plus, it shows you're serious about joining our team and helps us keep track of your application.
We think you need these skills to ace Facilities Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your facilities management experience and any customer service roles you've had. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background aligns with our needs. Be sure to mention your understanding of health and safety requirements and your proactive approach.
Showcase Your Communication Skills: Since this role involves a lot of interaction with customers and vendors, make sure to demonstrate your strong communication skills in your application. We love candidates who can tailor their messages to different audiences!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Integral UK
✨Know Your Facilities Management Basics
Brush up on your knowledge of facilities management, especially the hard and soft services mentioned in the job description. Be ready to discuss how you’ve handled similar responsibilities in the past, like overseeing cleaning or emergency call-outs.
✨Showcase Your Customer Service Skills
Since this role is heavily customer-oriented, prepare examples that highlight your ability to exceed customer expectations. Think about times when you anticipated a client's needs or resolved issues quickly to ensure satisfaction.
✨Demonstrate Your Problem-Solving Abilities
Be prepared to discuss how you've identified and removed roadblocks in previous roles. This could involve crisis management or ensuring compliance with health and safety regulations. Use specific examples to illustrate your proactive approach.
✨Communicate Clearly and Confidently
Practice articulating your thoughts clearly, as strong communication skills are essential for this position. Tailor your responses to show you can engage with different audiences, whether it’s clients, vendors, or team members.
