Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a dynamic team to enhance facility operations and client relationships.
- Company: Join Rolls-Royce, a leader in innovation and excellence.
- Benefits: Competitive salary, career growth, and a collaborative work environment.
- Why this job: Make a real impact by driving operational excellence and client satisfaction.
- Qualifications: 10+ years in facilities management with strong leadership skills.
- Other info: Transformational role with opportunities for innovation and strategic partnerships.
The predicted salary is between 54000 - 84000 £ per year.
Based onsite at Rolls-Royce Raynesway, Derby, we are seeking a dynamic and visionary leader who excels at building high-performing teams while maintaining a people-focused approach to management. The ideal candidate will demonstrate exceptional relationship-building skills, fostering strong and lasting partnerships with clients and associated stakeholders. This role requires a strategic thinker who can create and align site transformation strategies with client objectives, bringing forward-thinking perspectives to drive innovation and growth.
The successful candidate will cultivate a collaborative "one team" culture that seamlessly integrates with client operations, while serving as a charismatic and confident leader capable of presenting compelling insights to senior stakeholders. This position seeks someone who can balance tactical implementation with strategic vision, ensuring both immediate results and long-term partnership success.
The IFM Facilities Management Site Director is responsible for leading one designated client facility site under our Integrated Facilities Management (IFM) contract. This transformational leadership role requires someone who can drive operational excellence while building and maintaining strong, collaborative relationships with the client team. The successful candidate will serve as the primary client-facing representative, ensuring seamless service delivery and continuous improvement across all facility operations.
Key Responsibilities- Client Relationship & Account Leadership
- Serve as the primary client interface and relationship owner for the IFM account at the designated site.
- Build and maintain strong, strategic partnerships with client facility managers, operations teams, strategic functions (including Finance, BI, HR, etc.) and executive leadership.
- Act as a transformational leader who can influence positive change and drive client satisfaction.
- Conduct regular client meetings, reviews, and strategic planning sessions.
- Proactively identify client needs and develop solutions to exceed expectations.
- Manage client escalations and ensure rapid resolution of issues.
- IFM Service Delivery & Operations Management
- Lead the IFM service delivery model including maintenance, operations, space management, and support services.
- Direct daily facility operations including HVAC, electrical, plumbing, security, and life safety systems.
- Manage integrated service teams across multiple disciplines (maintenance, cleaning, security, landscaping, etc.).
- Drive continuous improvement initiatives and service optimization across all IFM service lines.
- Ensure seamless coordination between all IFM service providers and client operations.
- Transformational Leadership & Team Development
- Lead organisational change initiatives to improve service delivery and operational efficiency.
- Build high-performing, client-focused teams across all IFM service areas.
- Foster a culture of innovation, accountability, and client partnership.
- Mentor and develop team members to enhance capabilities and career growth.
- Champion best practices and drive standardization across service delivery.
- Financial & Performance Management
- Manage IFM contract budgets and financial performance for the site.
- Develop and track KPIs and SLAs in partnership with client stakeholders.
- Identify cost optimisation opportunities while maintaining service excellence.
- Prepare detailed performance reports and client presentations.
- Negotiate change orders and additional services with client approval.
- Strategic Partnership & Innovation
- Collaborate with client leadership on long-term facility strategy and planning.
- Identify and implement innovative solutions to enhance facility performance.
- Lead technology adoption and digital transformation initiatives.
- Support client sustainability and corporate responsibility goals.
- Position IFM services as a strategic business enabler for client operations.
- Education & Experience
- Bachelor's degree in Facilities Management, Engineering, Business Administration, or related field.
- 10+ years of facilities management experience with 5+ years in client-facing leadership roles.
- Proven track record in IFM or multi-service facilities management environments.
- Demonstrated success in building and maintaining strategic client relationships.
- Experience leading transformational change and service improvement initiatives.
- Client Relationship & Leadership Skills
- Exceptional relationship-building and client management capabilities.
- Proven ability to influence and drive change in complex organizational environments.
- Strong executive presence and communication skills for C-level client interactions.
- Track record of turning around challenging client relationships or underperforming accounts.
- Experience managing large, integrated service teams and multiple vendor relationships.
- Technical & Operational Skills
- Comprehensive knowledge of IFM service delivery models and best practices.
- Strong understanding of building systems and facility operations.
- Proficiency in IWMS and performance management systems.
- Knowledge of relevant codes, regulations, and industry standards.
- Experience with contract management and SLA performance tracking.
- Professional certifications (CFM, FMP, CPM, LEED AP, etc.).
- Background in consulting or professional services delivery.
- Track record of winning contract renewals and expanding account scope.
- Must be a transformational leader with proven change management experience.
- Exceptional client relationship management and account growth capabilities.
- Ability to be based at the client site and serve as the primary IFM representative.
- Strong business acumen with focus on client value creation.
- Demonstrated ability to lead complex, multi-disciplinary service teams.
IFM Operations Director (Site Lead) in Derby employer: Integral UK
Contact Detail:
Integral UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IFM Operations Director (Site Lead) in Derby
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join relevant groups on LinkedIn, and don’t be shy to reach out to folks who work at Rolls-Royce or similar companies. Building relationships can open doors that applications alone can't.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. When you walk into that interview, show them you’re not just a fit for the role, but for the team and the company as a whole.
✨Tip Number 3
Practice your pitch! You need to be able to articulate your experience and how it relates to the IFM Operations Director role. Highlight your leadership skills and how you've built high-performing teams in the past. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search. Let’s get you that dream role together!
We think you need these skills to ace IFM Operations Director (Site Lead) in Derby
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in facilities management and client relationship building. We want to see how your skills align with the role of IFM Operations Director, so don’t hold back on showcasing your relevant achievements!
Showcase Your Leadership Style: As a transformational leader, it’s crucial to convey your approach to team development and client partnerships. Share examples of how you've built high-performing teams and fostered collaboration in previous roles. We love seeing that people-focused mindset!
Highlight Strategic Thinking: This role requires a strategic thinker, so be sure to include instances where you’ve successfully aligned operational strategies with client objectives. We’re looking for innovative solutions that drive growth, so let your creativity shine through!
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity. Plus, it shows you’re keen to join our team at StudySmarter!
How to prepare for a job interview at Integral UK
✨Know Your Client
Before the interview, research Rolls-Royce and their operations at Raynesway. Understand their values, recent projects, and challenges they face in facilities management. This knowledge will help you tailor your responses and demonstrate your genuine interest in the role.
✨Showcase Your Leadership Style
Prepare examples that highlight your transformational leadership skills. Discuss how you've built high-performing teams and fostered a collaborative culture in previous roles. Be ready to explain how you can influence positive change and drive client satisfaction.
✨Demonstrate Strategic Thinking
Think about how you would align site transformation strategies with client objectives. Be prepared to discuss specific strategies you've implemented in the past that led to operational excellence and innovation. This will show your ability to balance tactical implementation with long-term vision.
✨Engage with Questions
At the end of the interview, ask insightful questions about the company's future plans and how they envision the role contributing to those goals. This not only shows your enthusiasm but also your strategic mindset and commitment to building strong partnerships.
