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- Tasks: Manage work orders and coordinate services to ensure smooth operations.
- Company: Join JLL, a leader in real estate shaping a better future.
- Benefits: Competitive salary, supportive culture, and opportunities for personal growth.
- Why this job: Make a real impact while developing your skills in a dynamic environment.
- Qualifications: Experience in administration or customer service, with strong communication skills.
- Other info: Be part of an inclusive team that values diversity and wellbeing.
The predicted salary is between 36000 - 60000 £ per year.
Based - Derby (on client site Rolls-Royce)
Hours - 40hrs
JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world-class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and find a place where they belong.
What this job involves:
- Responsible for the execution of the end-to-end work order management, including the co-ordination of all planned and reactive services within remit, detailed planning of work with JLL engineering and our supply chain.
- To accurately record all information necessary to resolve reported service requests, incidents, and complaints, including accurate classification to enable trend analysis.
- To monitor, action and escalate work orders and incidents as appropriate to achieve agreed service levels and to keep customers informed of status and progress of resolution.
- Procurement of services from external supply partners, including purchase order creation and service delivery management.
- To develop and maintain a good understanding of the core Corrigo application, mobile and scheduling systems, the facilities management services provided to clients, client systems and all relevant process and procedures.
- To identify and apply opportunities to develop and improve skills, seeking assistance to acquire new skills and maintaining record of own development and call observations.
- To take action to keep up to date with changes to the contract and sharing information learned with the team and wider stakeholders.
- To handle and actively resolve any customer issues according to the Customer Complaint process.
- To be prepared to work on any CEC contracts, projects, and initiatives at short notice to support the changing needs of the business.
Qualifications & Experience:
- Experience working within an administration/work order/scheduling/mobile resource planning environment; FM is advantageous.
- Experience in coordinating service delivery in a mobile field force environment, including parts management and subcontract service delivery.
- Experience of working in a customer service environment driven by customer SLAs, performance measurement and personal work targets essential.
- Excellent communication – both written and verbal.
- Ability to stay calm in a high-paced environment.
At JLL, we believe the most effective teams are built when everyone is empowered to thrive. We support each other's wellbeing and champion inclusivity and belonging across teams, reflecting the diversity of the UK. If you're ready to take the more inspiring, innovative, and optimistic path on your journey toward success as a Contract Administrator, we invite you to join our team and make a lasting impact.
Contract Administrator in Derby employer: Integral UK
Contact Detail:
Integral UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contract Administrator in Derby
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those at JLL or similar companies. A friendly chat can open doors and give you insights that job descriptions just can't.
✨Tip Number 2
Prepare for interviews by practising common questions related to contract administration. Think about your past experiences and how they relate to the role. We want you to shine when it’s your turn to impress!
✨Tip Number 3
Showcase your skills! If you’ve got experience with work order management or customer service, make sure to highlight that in conversations. We love seeing candidates who can demonstrate their relevant expertise.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for passionate individuals ready to make an impact.
We think you need these skills to ace Contract Administrator in Derby
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Contract Administrator role. Highlight your experience in administration, work order management, and customer service. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a perfect fit. We love seeing genuine enthusiasm for the position.
Showcase Relevant Experience: When filling out your application, be sure to showcase any relevant experience in facilities management or service delivery. We’re keen on candidates who can demonstrate their ability to handle high-paced environments and meet SLAs.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Integral UK
✨Know Your Stuff
Before the interview, make sure you understand the ins and outs of contract administration. Familiarise yourself with work order management, service delivery coordination, and the Corrigo application. This will show that you're not just interested in the role but also prepared to hit the ground running.
✨Showcase Your Communication Skills
Since excellent communication is key for this role, prepare examples of how you've effectively communicated in previous positions. Think about times when you resolved customer issues or coordinated with teams. Practising these scenarios can help you articulate your experience clearly during the interview.
✨Stay Calm Under Pressure
The job involves working in a fast-paced environment, so be ready to discuss how you handle stress. Share specific instances where you maintained composure while managing multiple tasks or resolving urgent issues. This will demonstrate your ability to thrive in challenging situations.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, ongoing projects, or how success is measured in the role. This shows your genuine interest in the position and helps you gauge if it’s the right fit for you.
