At a Glance
- Tasks: Manage client contracts, ensuring timely renewals and strong relationships.
- Company: Join a supportive company that values diversity and innovation.
- Benefits: Competitive salary, 25 days holiday, pension scheme, and health care.
- Other info: Flexible working hours and opportunities for professional growth.
- Why this job: Make a real impact by securing ongoing business relationships.
- Qualifications: Experience in contract management and excellent negotiation skills.
The predicted salary is between 30000 - 40000 £ per year.
Summary of Role
You will manage the contract renewal process for clients, ensuring timely renewals, maintaining client relationships, and maximising retention rates. This role combines account management, negotiation skills, and strategic planning to secure ongoing business relationships.
What you will be doing
- Monitors contract expiration dates and create renewal timelines for each client account.
- Prepare renewal proposals, negotiate terms and pricing, and ensure all documentation is accurate and compliant with company policies and industry standards.
- Maintain comprehensive records of all contract modifications and renewal agreements.
- Build and maintain positive relationships with existing clients.
- Serve as the primary point of contact during the renewal process, conduct regular check-ins to assess satisfaction levels, and address concerns that might impact renewal decisions.
- Understand client business needs and how services align with their objectives.
- Analyse contract performance metrics, identify trends in renewal rates, and assess risk factors for non-renewals.
- Generate reports on renewal pipeline status, forecast revenue from renewals, and track key performance indicators such as retention rates and contract value growth.
- Work closely with sales teams to transition new contracts into renewal cycles, coordinate with the commercial team on contract terms and compliance issues, and partner with the account manager to ensure client satisfaction throughout the contract lifecycle.
- Develop strategies to improve renewal rates, identify upsell and cross-sell opportunities during the renewal process, and recommend process improvements to streamline contract management workflows.
What we will need from you
- Proven experience in a contract management, account management, or client services role, ideally within the Sprinkler industry but engineering/construction/FM would also be considered (essential).
- Experience in renewals or a retention role (essential).
- Proven negotiation and persuasive communication ability (essential).
- Excellent organisational skills, attention to detail along with the ability to manage multiple priorities and deadlines simultaneously.
- Proficiency in CRM systems and contract management software (essential).
- Analytical capability to interpret contract data and metrics (essential).
- Exceptional interpersonal skills and customer service focus (essential).
What you can expect in return
- Competitive & negotiable salary depending on experience.
- 25 days holiday plus bank holidays and option to buy 5 days.
- Contributory company pension scheme.
- Life Assurance.
- Health care scheme.
- Hours: 36.5 hours per week (Monday to Thursday 8.45 – 16.40, Friday 8.45 – 16:00).
Please note: You will be required to undertake a right to work check and may be required to undertake a DBS check as part of your job role at Hall & Kay.
Our Commitment
We promote equality and ensure we have an inclusive culture where we recognise and address unconscious bias or prejudice – whether involving race, sex, background, disability, sexuality or other factors. We create a supportive environment that drives innovation, creativity and results.
Contracts Co-ordinator in Birmingham employer: Integral UK
At Hall & Kay, we pride ourselves on being an excellent employer, offering a supportive and inclusive work culture that fosters innovation and creativity. As a Contracts Co-ordinator, you will benefit from competitive salaries, generous holiday allowances, and a contributory pension scheme, all while working in a collaborative environment that prioritises employee growth and satisfaction. Our commitment to equality ensures that every team member feels valued and empowered to contribute to our success.
StudySmarter Expert Advice🤫
We think this is how you could land Contracts Co-ordinator in Birmingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about asking for introductions. Building relationships can open doors that job applications alone can't.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your skills in contract management and client services. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Practice your negotiation skills! Since this role involves negotiating terms and pricing, being able to demonstrate your ability to handle tough conversations can really impress potential employers. Role-play with a friend or use online resources to sharpen those skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at StudySmarter.
We think you need these skills to ace Contracts Co-ordinator in Birmingham
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in contract management and client services. We want to see how your skills align with the role of Contracts Co-ordinator, so don’t hold back on showcasing your negotiation prowess!
Showcase Your Organisational Skills:Since this role involves managing multiple priorities and deadlines, it’s crucial to demonstrate your organisational abilities. Use specific examples from your past experiences to illustrate how you’ve successfully juggled tasks and maintained attention to detail.
Highlight Your Interpersonal Skills:As a primary point of contact for clients, your ability to build relationships is key. Share stories that reflect your exceptional customer service focus and how you've effectively communicated with clients to address their needs and concerns.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Integral UK
✨Know Your Contracts Inside Out
Before the interview, make sure you understand the basics of contract management and the specific requirements of the role. Familiarise yourself with common terms and processes related to renewals, as well as any relevant industry standards. This will help you speak confidently about your experience and how it aligns with the company's needs.
✨Showcase Your Negotiation Skills
Prepare examples of past negotiations you've successfully handled. Be ready to discuss your approach to resolving conflicts and how you’ve managed to secure favourable terms for both parties. This will demonstrate your persuasive communication abilities and your understanding of client relationships.
✨Highlight Your Organisational Skills
Since this role involves managing multiple priorities and deadlines, come prepared with examples that showcase your organisational skills. Discuss how you track contract expiration dates and manage renewal timelines effectively. Mention any tools or systems you use to stay organised, especially if you have experience with CRM or contract management software.
✨Understand Client Needs
Research the company and its clients to understand their business needs and how the services offered align with those objectives. During the interview, be ready to discuss how you would build and maintain positive relationships with clients, and how you can contribute to improving retention rates through strategic planning.
