At a Glance
- Tasks: Lead operations and drive innovative strategies in a dynamic real estate environment.
- Company: Join JLL, a global leader in real estate and investment management.
- Benefits: Enjoy competitive pay, career growth, and a supportive workplace culture.
- Other info: Opportunities for travel across EMEA and a vibrant team atmosphere.
- Why this job: Shape the future of real estate while making a meaningful impact.
- Qualifications: Experience in facilities management or related fields is a plus.
The predicted salary is between 60000 - 80000 £ per year.
JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world-class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
Workplace: Conduct quarterly audits to ensure accuracy.
Risk Register Management: Maintain and regularly update a comprehensive risk register for the EMEA portfolio, including risk identification, assessment, mitigation strategies, and escalation protocols.
Document Control and Records Management: Maintain a central repository of all operational documentation including contracts, policies, procedures, licenses, permits, and certifications ensuring version control and accessibility.
Change Management Governance: Establish and enforce change control processes for operational modifications, ensuring proper approval workflows, impact assessments, and stakeholder communications.
Internal Controls and SOPs: Develop, document, and enforce Standard Operating Procedures (SOPs) for all operational activities, ensuring consistency and compliance across the region.
Reporting: Coordinate and deliver all client reporting including monthly account dashboard, quarterly KPI status, monthly events analysis, quarterly business reviews and sustainability programme updates. Own and manage annual account plan including focus areas, savings initiatives, account improvement initiatives and solutions. Conduct data collation and analytics on individual hub performance and overall regional portfolio, identifying focus areas and implementing solutions.
Executive Reporting and QBR Presentations: Prepare and deliver executive-level reports and presentations to senior leadership and client C-suite stakeholders on operational performance, strategic initiatives, and portfolio health.
Strategic Planning Reports: Develop long-term strategic planning documents, multi-year roadmaps, and investment proposals with detailed business cases and ROI projections in bi-monthly case studies.
Benchmarking and Competitive Analysis: Conduct industry benchmarking studies, comparative performance analysis against peer portfolios, and market intelligence reporting to identify competitive advantages and improvement opportunities.
Transformation and Change Management Reporting: Track and report on transformation programme progress, change initiative adoption rates, realised benefits, and organisational change impact assessments.
Workforce Analytics: Provide comprehensive reporting on team performance, productivity metrics, span of control analysis, workforce planning, talent retention rates, and support the FM EMEA Lead in succession planning progress.
Regional Comparison and Cross-Portfolio Analysis: Provide comparative analysis across different EMEA locations, identify performance outliers, share best practices, and recommend standardisation opportunities.
Ad-hoc Strategic Analysis: Respond to senior leadership requests for strategic analysis, scenario planning, feasibility studies, and business case development for new initiatives or portfolio changes.
Employee Engagement: Drive employee engagement initiatives across the account including mentorship and buddy programmes across EMEA. Review and report on succession planning, staff retention rates and organisational changes. Create and cascade annual mentoring programme; provide continual guidance for mentors/mentees with materials and regular sessions. Implement and oversee internal and external training programmes as required for the team. Cascade People Survey twice per annum, analyse results and create improvement plans following JLL people survey. Manage internal and external account communications report to tax provide guidance to Performance Lead. Drive branding and communications alignment across EMEA.
Innovation and Continuous Improvement: Continuously identify thought leadership, innovation and best practice examples to bring to client from JLL central team and external sources. Identify and recommend improvement opportunities across FM scope and wider Real Estate function.
Regional Alignment: Lead alignment and consistency activities across EMEA to ensure regional collaboration and standardisation. Support Account Directors in EMEA by reviewing all FM Team activities to identify alignment opportunities. Proactively identify improvement areas, best practice sharing and 'one team' opportunities. Act as point of contact to support hub meetings, including travel arrangements, hotel bookings, and activity coordination. Assist teams in creating meeting agendas and topics of discussion. Support the Account Lead in selection of swag items and promotional materials to support JLL and client engagement initiatives.
This role is based in London with regular travel required across EMEA locations.
Workplace & Operations Lead employer: Integral UK Ltd
JLL Work Place Management is an exceptional employer, offering a dynamic work environment in the heart of London where skilled Water Technicians can thrive. With a strong focus on employee growth, comprehensive benefits including health insurance and a pension scheme, and the opportunity to work on prestigious properties, JLL fosters a culture of excellence and professional development that empowers its team members to deliver outstanding service while ensuring compliance with health and safety regulations.
