Multi Skilled Maintenance Engineer - Monday to Friday in West Bromwich

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Role Purpose

The Defects & Works Engineer provides essential on-the-ground technical and operational support to the Defects & Ongoing Works Manager across a newly completed 9-building campus transitioning from construction into operational maintenance. This role is the day-to-day engine of the defects and remedial works programme - present on site, working directly with contractors, and ensuring that all works are carried out safely, efficiently, and to the required standard.

A central and critical element of this role is the management of the site's permit-to-work system, contractor access control, and safe isolation procedures. The post-holder will escort contractors across all 9 buildings, manage the issuing and clearance of permits to work, oversee isolations of building services, and ensure that every person working on site does so in a safe and compliant manner. The Engineer will also maintain the live defects register on behalf of the Manager and act as the primary point of daily contact for contractors attending site.

Key Responsibilities

• Contractor Escorting & Access Management
  • Meet, induct, and escort all contractors arriving on site across all 9 buildings, ensuring they are briefed on site rules, emergency procedures, and behavioural standards prior to commencing work.
  • Manage the contractor sign-in/sign-out process, maintaining accurate daily records of all personnel on site.
  • Accompany contractors to work locations, verify that the correct area, system, or asset is being worked on, and confirm that all necessary permits and isolations are in place before any work begins.
  • Monitor contractors throughout the working day to ensure compliance with method statements, risk assessments, and safe systems of work.
  • Manage master keys, access cards, and building management system access in line with site security procedures.
  • Issue permits to work for all applicable activities including hot works, confined space entry, working at height, electrical isolation, mechanical isolation, excavation, and lone working.
  • Review and approve contractor method statements and risk assessments prior to permit issue, ensuring they are suitable and sufficient for the task.
  • Conduct pre-work briefings with contractors to confirm understanding of permit conditions, hazards, controls, and emergency procedures.
  • Monitor active permits throughout the working day, carrying out site surveillance checks and challenging any unsafe activity immediately.
  • Formally clear and close permits upon work completion, ensuring the work area is left safe, clean, and reinstated, and that any affected systems are returned to normal operation.
  • Maintain a complete and auditable permit register, retaining records in line with site retention policies.
  • Identify and escalate any gaps or non-conformances in the PTW system to the Defects & Ongoing Works Manager.
• Isolation Management
  • Coordinate and manage the safe isolation of mechanical, electrical, and building services systems in preparation for, and during, maintenance or remedial works activities.
  • Apply and manage the site lockout/tagout (LOTO) procedure, ensuring all energy sources are correctly isolated, locked, and tagged before work begins.
  • Liaise with the principal contractor, subcontractors, and building services teams to plan and sequence isolations to minimise operational impact on building occupants.
• Defect Identification & Register Management
  • Carry out regular structured inspections of all 9 buildings to proactively identify defects, snagging items, and latent issues arising from occupancy or seasonal conditions.
  • Log all new defects onto the defects management system promptly, capturing full descriptions, photographic evidence, location, priority, and responsible contractor.
  • Liaise with contractors to chase overdue defect rectification items and report persistent delays to the Defects & Ongoing Works Manager.
  • Assist the Defects & Ongoing Works Manager in preparing defect progress reports and contractor performance data.
• Technical Support & Works Coordination
  • Provide day-to-day technical support to the Defects & Ongoing Works Manager, attending site meetings, taking minutes, and maintaining action logs.
  • Assist in the coordination of concurrent works programmes across multiple buildings, tracking contractor attendance, progress, and access requirements.
  • Liaise with the facilities management team to coordinate works that may affect operational services, notifying building users of planned disruptions in advance.
  • Support the management and tracking of building warranties and guarantees, flagging items where warranty conditions may be affected by ongoing works.
  • Assist in the review and organisation of O&M manuals, as-built drawings, and commissioning records.
• Health, Safety & Compliance
  • Champion a safety-first culture on site, leading by example and positively influencing contractor behaviour at all times.
  • Conduct daily site safety inspections and toolbox talk attendance checks, reporting findings to the Defects & Ongoing Works Manager.
  • Review contractor RAMS (Risk Assessment and Method Statements) for all activities prior to commencement of work and refuse access where documentation is inadequate.
  • Ensure all contractors are site-inducted and hold current, valid qualifications and competency evidence for the work being undertaken (e.g. IPAF, PASMA, CSCS, Gas Safe, ECS).
  • Maintain awareness of CDM 2015 requirements and their application to the ongoing works programme.
• Communication & Reporting
  • Serve as the primary daily point of contact for all contractors on site, providing clear direction, access, and coordination.
  • Communicate clearly with building occupants and end users regarding planned works, access restrictions, and service interruptions.
  • Produce daily site activity reports summarising contractor attendance, works completed, permits issued, and any issues arising.
  • Escalate safety concerns, access conflicts, programme delays, or quality issues to the Defects & Ongoing Works Manager promptly.

Person Specification

Essential

• Demonstrable experience in a building services, facilities engineering, or site-based technical role.
• Experience operating within a permit-to-work system as an Authorised Person or Permit Controller.
• Proven experience managing contractor access, escorting, and site inductions.
• Practical understanding of mechanical and/or electrical isolation procedures (LOTO).
• Experience working on construction sites or in a defects/snagging environment.
• Ability to read and interpret engineering drawings, M&E schematics, and as-built documentation.

Desirable

• Experience on a newly completed campus or large multi-building development.
• Background working in a post-practical-completion or DLP environment.
• Experience with CAFM or defect management software (e.g. Concept, Planon, Asite).
• Knowledge of BMS (Building Management System) operation.

Qualifications

• IOSH Managing Safely or NEBOSH General Certificate (or working towards).
• CSCS Card (Skilled Worker or above).
• Valid Authorised Person qualification relevant to mechanical and/or electrical systems (or demonstrable equivalent experience).
• First Aid at Work certificate.

Desirable Qualifications

• IPAF (Powered Access) licence.
• PASMA (Mobile Scaffold) licence.
• Asbestos Awareness (Cat A).
• Confined Space awareness training.
• Hot Works Warden or Fire Marshal qualification.

Skills & Attributes

• Highly organised with strong attention to detail.
• Clear and confident communicator - able to direct and challenge contractors assertively.
• Methodical approach to record-keeping and documentation.
• Ability to prioritise and manage multiple concurrent tasks in a busy, fast-paced environment.
• Physically able to carry out regular site inspections across multiple buildings including plant rooms, roof areas, and confined spaces.
• Competent user of Microsoft Office (Word, Excel, Outlook).

Desirable Skills & Attributes

• Experience using a mobile site management or defects app (e.g. Snag-it, PlanGrid, Dalux).
• Knowledge of building services across multiple disciplines (HVAC, LV electrical, wet services, fire).
• Ability to produce basic site sketches or annotate drawings.

Key Working Relationships

• Defects & Ongoing Works Manager (direct line manager).
• Principal Contractor Site Team.
• Specialist Subcontractors across all trades (M&E, civil, façade, fit-out, specialist systems).
• Facilities Management Operations Team.
• Building Occupants and End Users.
• Site Security Team.
• Health & Safety Advisor.
• Design Consultants (as required for technical queries).

Key Performance Indicators

• Permit compliance - 100% of works on site covered by a valid, current permit at all times.
• Contractor access - all contractors escorted, inducted, and signed in prior to commencing work.
• Isolation management - zero reinstatements without formal authorisation; isolation register maintained and current at all times.
• Defect logging - all new defects entered onto the register within 24 hours of identification, with photographic evidence.
• Defect verification - completed works inspected and signed off within agreed timeframe.
• Safety inspections - daily site walk completed and documented for all active work areas.
• RAMS review - no contractor commences work without approved RAMS on file.
• Zero PTW-related safety incidents.

Location: On-site - London, GBR

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements. At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities.