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- Tasks: Coordinate client services and manage engineer resources for seamless delivery.
- Company: Join a dynamic team in the facilities services industry.
- Benefits: Full-time role with opportunities for growth and development.
- Why this job: Be the key player in ensuring customer satisfaction and service excellence.
- Qualifications: Detail-oriented with strong communication skills; no prior experience required.
- Other info: Great chance to learn and grow in a supportive environment.
The predicted salary is between 28800 - 43200 £ per year.
We are seeking a detail-oriented Service Coordinator to join our team and ensure seamless delivery of client services in Birchwood.
Responsibilities:
- Answer and log incoming calls and requests from internal and external customers.
- Coordinate engineer resources and labour in conjunction with other team members and Service Manager.
- Order parts and raise purchase orders for subcontractor labour where required.
- Initiate first stage internal and customer escalation processes.
- Take on projects as and when required and see them through to successful completion.
- Prioritise customer contracts / outstanding calls and dispatch engineers.
- Identify cost saving initiatives.
- Assist others with tasks that may be outside of the scope of your role where possible.
- Ensure that all relevant company and legislative policies and best practices are adhered to and maintained at all times.
- Effectively and efficiently manage WIP of all call types from creation through to invoice completion and job closure.
- Comply with Integral’s environmental policies and propose ideas for improving environmental efficiencies.
- Adhere to H&S procedures with due regard for business constraints and efficiency.
- Generate quotes for customers.
- Update, upload and check clients’ online systems & KPI reports.
- Provide holiday cover for other administration roles.
- Record and control cylinder rentals.
- Provide day-to-day support to the Administration Supervisor in call management, call handling, and general administration of the service contracts in line with customer and Integral KPI’s.
Service Coordinator in Warrington employer: Integral UK Ltd
Contact Detail:
Integral UK Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Coordinator in Warrington
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice makes perfect! Before your interview, run through common questions and scenarios related to service coordination. Get a friend to help you out or even record yourself to see how you come across. Confidence is key!
✨Tip Number 3
Show off your skills! Bring examples of your past work or projects that highlight your ability to manage calls, coordinate resources, and handle customer requests. This will give you an edge and show that you're ready to hit the ground running.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at StudySmarter.
We think you need these skills to ace Service Coordinator in Warrington
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Coordinator role. Highlight any relevant experience you have in coordinating services, managing calls, or working with clients. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team. Mention specific examples of how you've successfully managed projects or improved processes in previous roles. We love a good story!
Show Off Your Attention to Detail: As a detail-oriented position, it's crucial to demonstrate your attention to detail in your application. Double-check for typos and ensure your formatting is consistent. We appreciate candidates who take pride in their work!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates directly from us. Plus, it’s super easy!
How to prepare for a job interview at Integral UK Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Service Coordinator. Familiarise yourself with tasks like logging calls, coordinating resources, and managing customer contracts. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As a Service Coordinator, you'll be the go-to person for both internal and external customers. During the interview, highlight your communication skills by providing examples of how you've effectively handled customer requests or resolved issues in the past. This will demonstrate your ability to manage relationships and ensure seamless service delivery.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about situations where you've had to prioritise tasks, coordinate with team members, or handle escalations. Prepare specific examples that showcase your skills in these areas, as they are crucial for the role.
✨Emphasise Your Attention to Detail
Attention to detail is key for a Service Coordinator. Be ready to discuss how you've maintained accuracy in your previous roles, whether it's through managing WIP, generating quotes, or adhering to policies. Highlighting this trait will reassure the interviewer that you can handle the meticulous nature of the job.
