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- Tasks: Lead technical services and ensure exceptional service delivery in a fast-paced environment.
- Company: Join a leading company focused on innovative facilities management and sustainability.
- Benefits: Enjoy flexible holiday options, a pension scheme, and discounts with various brands.
- Why this job: Be part of a dynamic team driving sustainability and innovation while developing your career.
- Qualifications: Experience in facilities management and a higher diploma in mechanical/electrical engineering required.
- Other info: Work primarily at the Pangbourne campus with minimal travel and a supportive work culture.
The predicted salary is between 48000 - 72000 £ per year.
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•Lead Hard Services Management (budgets, schedules, quality & risk, statutory compliance, and governance)
•Develop and implement consistent maintenance management practices on site. Lead service partners and teams in driving performance and best practice to ensure exceptional service delivery.
•Accountable for the JLL Engineering Operations Audit program for the client account
•Drive and deliver innovative cost reduction or sustainability programs.
•Deliver improvement strategies using quantifiable data driven information from all available technology platforms.
•Work with the account EMEA Sustainability Manager to identify energy management best practices and innovations that are applicable within the Client account.
•Accountable for engineering budget working with the Site Lead in accordance with the financial timetable
•Communicate regularly with the Client team to build and maintain relationships and work with key business partners and cross functional groups.
•Manage internal and external Service Level Agreements (SLA) and Key Performance Indicators to ensure contractual commitments are met or exceeded.
•Promote high level of customer service to ensure and drive best practices.
•Ensure business continuity plans are carried out as required to maintain minimum service disruption.
•Conduct risk assessments and follow safety protocols, keeping up to date with latest legislation and trends.
•Able to apply a risk focused maintenance approach and operations of plant and systems in Labs / critical environments.
•Provide supervision and leadership of a service team that ensures the efficient and safe operation of client site.
•Lead and develop a ONE TEAM approach with all JLL/Integral staff and supply partners as part of Third-Party Contractor Management.
•Operate to an Asset management plan (one year – 10 year), dilapidation and update plans relating to special locations and change control process covering business critical areas.
•Escalate urgent issues identified through to the Site Lead and UK Engineering Manager. Respond to work interruptions, outages, or emergencies consistent with the SLA.
•Establish emergency response escalation programs working with the client and Security to ensure the appropriate representatives are notified of emergency conditions in a timely manner.
•Ensure maintenance is carried out in line with Client and JLL H&S procedures, using the permit to work system where applicable and action improvements identified during the building and workplace inspections and reviews.
•Manage all technical training requirements including competency assessments, critical services training, and scenario training exercises.
•Other duties as requested by the UK Engineering Manager to meet the changing needs and demands of the business.
•All the time working in accordance with health and safety measures and promoting best practice amongst colleagues, contractors, and vendors.
Working Life
•In the role you will be based at the Pangbourne campus, with minimal travel to other UK sites.
•You will work independently reporting to the UK Engineering Manager
•You will work over a 5-day week, Monday to Friday
•On occasion you may be required to work weekends or bank holidays, this will be arranged in advance.
About You
•You have direct experience in delivering technical Facilities Management services within a fast paced, high profile environment.
•You have worked in a similar role and have skills to lead and influence others.
•You have a track record in the management of Hard Services, preferably in both self-delivered and outsourced engineering services contracts.
•You have experience in financial management and budgeting, identifying cost savings/avoidance.
•You are able to build and maintain positive client relations and network at all levels.
•You are open and have good communication skills.
•You are proficient with Word and Excel and have a keen interest in technology.
•You strive for excellence in what you do and share ideas for improvement.
•You are organized, work efficiently, and can meet tight deadlines with professionalism and service focused approach.
•You are adaptable to work to requests and projects that may vary.
•You have a higher diploma in mechanical / electrical engineering.
•You have a Technical or/and Authorised Person (preferred) qualifications.
Employee Benefits
•Ability to buy and sell holidays – buy 5 days & sell 2 days.
•Auto-enrolment company pension scheme
•Employee Assistance Program (EAP)
•Cycle to work scheme.
•Purchase an electric vehicle via salary sacrifice.
•Employee discounts with various brands
•Learning and development programs, training, and career opportunities
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Technical Services Manager employer: Integral UK Ltd
Contact Detail:
Integral UK Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Services Manager
✨Tip Number 1
Familiarise yourself with the latest trends in technical facilities management, especially in hard services. This knowledge will not only help you during interviews but also demonstrate your commitment to staying updated in a fast-paced environment.
✨Tip Number 2
Network with professionals in the industry, particularly those who have experience in managing hard services. Attend relevant events or join online forums to build connections that could provide insights or even referrals for the role.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed budgets and driven cost-saving initiatives in previous roles. Being able to quantify your achievements will make a strong impression on the hiring team.
✨Tip Number 4
Showcase your leadership skills by preparing to talk about how you've led teams in the past. Highlight your ability to foster collaboration and maintain high service standards, as this aligns closely with the ONE TEAM approach mentioned in the job description.
We think you need these skills to ace Technical Services Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in technical facilities management, particularly in hard services. Use specific examples that demonstrate your ability to lead teams, manage budgets, and implement maintenance practices.
Craft a Compelling Cover Letter: In your cover letter, address how your skills align with the job description. Mention your experience with service level agreements, risk assessments, and your ability to drive cost reduction initiatives. Show enthusiasm for the role and the company.
Highlight Relevant Qualifications: Clearly list your qualifications, especially your higher diploma in mechanical or electrical engineering. If you have any Technical or Authorised Person qualifications, make sure these are prominently featured as they are preferred for this role.
Showcase Communication Skills: Since the role requires building relationships with clients and stakeholders, include examples of how you've successfully communicated and collaborated in previous roles. This could be through managing teams or working with cross-functional groups.
How to prepare for a job interview at Integral UK Ltd
✨Showcase Your Technical Expertise
Make sure to highlight your direct experience in delivering technical Facilities Management services. Be prepared to discuss specific projects where you successfully managed Hard Services and how you influenced others to achieve exceptional service delivery.
✨Demonstrate Financial Acumen
Since the role involves financial management and budgeting, come equipped with examples of how you've identified cost savings or avoided expenses in previous positions. This will show your potential employer that you can handle the engineering budget effectively.
✨Emphasise Communication Skills
The ability to build and maintain positive client relations is crucial. Prepare to share instances where your communication skills helped resolve issues or fostered collaboration among teams, especially in high-pressure environments.
✨Prepare for Scenario-Based Questions
Given the nature of the role, expect questions about risk assessments and emergency response protocols. Think of scenarios where you had to act quickly and effectively, and be ready to explain your thought process and actions taken.
